Reviews
I came in for a 25,000 mile service on mu 2022 Rogue and
I came in for a 25,000 mile service on mu 2022 Rogue and a state inspection. I also inquired about a small replacement part for a piece of plastic that attaches to my window control panel as it was missing. Service was completed within a reasonable amount of time, when I checked out I was quoted $371 for a replacement piece of plastic! No explanation of having to replace the whole unit but “we don’t set the prices, Nissan does” by Martin. I paid and retrieved my keys, I get in my vehicle and no state inspection had been performed although I paid for it, it still had the same sticker as before. I go back in, they retrieve a new sticker and put it on along with the REQUIRED Va inspection paper that had the WRONG mileage on it. Needless to say, I was frustrated at this point. I believe it was the service manager who got involved. My car was then taken back into the service area and inspection either done then or redone. While waiting, they did check with Nissan about a replacement piece I needed. Since I was less than a month out of warranty, they offered to install it under warranty. Now based on this information and the fact I only had 25,200 miles on it, why couldn’t it be taken care of initially? I’m retired and watch every penny, I cannot justify spending $371 on a small piece of plastic that I needed. I was asked to wait a while longer while the part was installed. My simple service visit instead of being a hour or so turned into 3 hours. I was apologized to several times. Mistakes happen, but the state inspection issue is definitely a training opportunity. I put the safety of my vehicle in the hands of someone else, this mistake did not give me a comfort level. My vehicle is registered in the State of Virginia which has very strict policies concerning safety. I do not believe in negative reviews as there are always two sides to a situation, but felt it was important to provide this feedback.
I came in for a 25,000 mile service on mu 2022 Rogue and
I came in for a 25,000 mile service on mu 2022 Rogue and a state inspection. I also inquired about a small replacement part for a piece of plastic that attaches to my window control panel as it was missing. Service was completed within a reasonable amount of time, when I checked out I was quoted $371 for a replacement piece of plastic! No explanation of having to replace the whole unit but “we don’t set the prices, Nissan does” by Martin. I paid and retrieved my keys, I get in my vehicle and no state inspection had been performed although I paid for it, it still had the same sticker as before. I go back in, they retrieve a new sticker and put it on along with the REQUIRED Va inspection paper that had the WRONG mileage on it. Needless to say, I was frustrated at this point. I believe it was the service manager who got involved. My car was then taken back into the service area and inspection either done then or redone. While waiting, they did check with Nissan about a replacement piece I needed. Since I was less than a month out of warranty, they offered to install it under warranty. Now based on this information and the fact I only had 25,200 miles on it, why couldn’t it be taken care of initially? I’m retired and watch every penny, I cannot justify spending $371 on a small piece of plastic that I needed. I was asked to wait a while longer while the part was installed. My simple service visit instead of being a hour or so turned into 3 hours. I was apologized to several times. Mistakes happen, but the state inspection issue is definitely a training opportunity. I put the safety of my vehicle in the hands of someone else, this mistake did not give me a comfort level. My vehicle is registered in the State of Virginia which has very strict policies concerning safety. I do not believe in negative reviews as there are always two sides to a situation, but felt it was important to provide this feedback.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share such a detailed and thoughtful review. We truly appreciate your feedback and your willingness to provide perspective without placing blame. We’re very sorry that your recent service visit at Tri-State Nissan in Winchester didn’t go as smoothly as it should have. From the confusion around the inspection to the initial handling of the part replacement, we understand how frustrating and inconvenient the experience must have been, especially when you were expecting a routine visit. We’re glad the team ultimately took steps to make it right, including installing the part under warranty. Your comments about safety and trust are critical to us, and we’re treating them seriously. Thank you again for your bringing this to our attention.
Quick and easy.
Quick and easy. Only complaint is the customer chairs: quite uncomfortable to sit on. . .Otherwise excellent.
Quick and easy.
Quick and easy. Only complaint is the customer chairs: quite uncomfortable to sit on. . .Otherwise excellent.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Keith, for the thoughtful 4-star review! We're glad to hear your experience at Tri-State Nissan in Winchester was quick and easy, and we appreciate you recognizing Rich Bailey and Jorge Smith for their efforts. We also value your honest feedback about the seating—comfort matters, and we’ll be sure to take that into consideration. Thanks again for your support, and we look forward to seeing you again!
This is a great dealership.
This is a great dealership. I had the best experience. Communication was on point for my new truck.
This is a great dealership.
This is a great dealership. I had the best experience. Communication was on point for my new truck.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the fantastic 5-star review! We’re thrilled to hear you had such a great experience at Tri-State Nissan in Winchester, and we’re especially glad that Doug Mankins made the process smooth and communicative as you got into your new truck. We truly appreciate your support and look forward to being here whenever you need us!
Professional and clearly explained what my car needed.
Professional and clearly explained what my car needed.. will keep coming back for future visits
Professional and clearly explained what my car needed.
Professional and clearly explained what my car needed.. will keep coming back for future visits
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much, Teresa, for the fantastic 5-star review! We’re glad to hear Todd Kerns provided clear, professional service and helped make your visit to Tri-State Nissan in Winchester a positive one. It means a lot that you plan to return for future visits—thank you again for your trust and support!
It was a great experience.
It was a great experience. I would highly recommend this dealership to anyone I know.
It was a great experience.
It was a great experience. I would highly recommend this dealership to anyone I know.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the 5-star review! We're thrilled to hear you had a great experience at Tri-State Nissan in Winchester, and we truly appreciate your recommendation. A big shoutout to Jason Johnson and Douglas Lazo-Julca for making the process smooth from trade-in to finance. Thanks again for your trust—we’re always here when you need us!
They kept me informed as to the progress of the car
They kept me informed as to the progress of the car repair, they were very friendly and professional!
They kept me informed as to the progress of the car
They kept me informed as to the progress of the car repair, they were very friendly and professional!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great 5-star review! We’re glad to hear you had a positive experience with our service team at Tri-State Nissan in Winchester and that you felt well-informed throughout the repair process. Friendly and professional care is what we strive for, and we appreciate you taking the time to share your feedback. Thanks again—we’re here whenever you need us!
Very professional and courteous.
Very professional and courteous.. Great knowledge of the vehicles on the lot. Will definitely return
Very professional and courteous.
Very professional and courteous.. Great knowledge of the vehicles on the lot. Will definitely return
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much, Tony, for the excellent 5-star review! We’re glad to hear your experience at Tri-State Nissan in Winchester was marked by professionalism, courtesy, and expert knowledge, and we’ll be sure to pass your kind words along to Hayden Rinkee. It means a lot to know you felt confident and well taken care of throughout the entire process—from trade-in to finance. We truly appreciate your support and look forward to welcoming you back!
Everything took longer than she said.
Everything took longer than she said. So I guess that is on both her and shop. even when it got down to the second day....where it was supposed to be he will finish the main thing on day one and when he comes in at 1:00 the next day he will put O ring and I would be out by 1:30. I got out at 3:20. The shuttle guys were good. But she needs training and going over how my service could have been better
Everything took longer than she said.
Everything took longer than she said. So I guess that is on both her and shop. even when it got down to the second day....where it was supposed to be he will finish the main thing on day one and when he comes in at 1:00 the next day he will put O ring and I would be out by 1:30. I got out at 3:20. The shuttle guys were good. But she needs training and going over how my service could have been better
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi Steve, thank you for taking the time to share your feedback. While we’re glad to hear you appreciated the shuttle service and rated our workmanship positively, we’re sorry that the timing and communication around your visit didn’t meet expectations. We understand how important it is to stay on schedule—especially when you’ve been told what to expect—and we’re taking your comments seriously. We'll be sure to follow up internally so we can continue improving how we communicate and coordinate service timelines.
Jason was great, he waited a long time to get me into the
Jason was great, he waited a long time to get me into the dealership he deserved teh sale
Jason was great, he waited a long time to get me into the
Jason was great, he waited a long time to get me into the dealership he deserved teh sale
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the fantastic 5-star review! We’re thrilled you had such a positive experience with our team at Tri-State Nissan in Winchester, VA. A special shoutout to Jason Johnson—we agree, his patience and commitment truly deserve recognition! We're also glad Bob Pressler and Kelian Palacios contributed to your great experience. Your feedback reflects everything we stand for: integrity, exceeding expectations, and building long-term relationships with our customers. Thank you again for your trust and support—we’re always here when you need us, and we look forward to welcoming you back in the future!
Great customer service at the service center.
Great customer service at the service center. Informative and helpful. Friendly staff and. Very satisfied .
Great customer service at the service center.
Great customer service at the service center. Informative and helpful. Friendly staff and. Very satisfied .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the fantastic 5-star review! We’re thrilled to hear you had a great experience at the Tri-State Nissan service center in Winchester, VA. A big thank-you for recognizing Stephanie and our entire service team! From being informative and helpful to providing friendly, transparent care, we’re proud to deliver the kind of service that reflects our values of integrity, exceeding expectations, and building lasting relationships. We truly appreciate your trust and recommendation—thank you again! We’re here whenever you need us and look forward to your next visit.