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Briggs Buick GMC

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (107 reviews)
Sales hours:
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:30am–4:00pm
Sunday Closed Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (107 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Briggs Buick GMC from DealerRater.

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Daniel was very helpful and professional.

Daniel was very helpful and professional. He LISTENED to us and knew exactly what we needed and got us the care we wanted. Was the BEST EXPERIENCE we have had EVER purchasing a vehicle!

Daniel was very helpful and professional.

Daniel was very helpful and professional. He LISTENED to us and knew exactly what we needed and got us the care we wanted. Was the BEST EXPERIENCE we have had EVER purchasing a vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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When we couldn’t get a car.

When we couldn’t get a car. We went to Briggs GMC and Dylan Cantu. got us in a car. He was professional and helpful. I never felt pressured or judged. He was a down to earth salesman. We found our forever salesman.

When we couldn’t get a car.

When we couldn’t get a car. We went to Briggs GMC and Dylan Cantu. got us in a car. He was professional and helpful. I never felt pressured or judged. He was a down to earth salesman. We found our forever salesman.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2015 Tahoe

They took theme time to repair my vehicle, haven?t had a problem after the repair. They get me a longer to drive until the repair was completed (2023).

2015 Tahoe

They took theme time to repair my vehicle, haven?t had a problem after the repair. They get me a longer to drive until the repair was completed (2023).

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Quick and Easy Service

Great Service Department! I walked in needing an oil change and less than an hour later walked out with it done.

Quick and Easy Service

Great Service Department! I walked in needing an oil change and less than an hour later walked out with it done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Don’t do business here

I bought a new truck from Briggs auto in Manhattan Ks back in july I paid more than the msrp on the sticker and after the deal was done I noticed this so I made a bunch of phone calls and texts messages to a friend of mine that was a salesman there and he said he talked to the owner and he was going to write me a check for the difference this happened for about 2 months I have still yet to receive this check I will never do business with them in the future very dishonest and apparently they only care about making a sale I do know other dealerships are selling vehicles about msrp because of the shortage but those dealerships actually have that price right on the window sticker

Don’t do business here

I bought a new truck from Briggs auto in Manhattan Ks back in july I paid more than the msrp on the sticker and after the deal was done I noticed this so I made a bunch of phone calls and texts messages to a friend of mine that was a salesman there and he said he talked to the owner and he was going to write me a check for the difference this happened for about 2 months I have still yet to receive this check I will never do business with them in the future very dishonest and apparently they only care about making a sale I do know other dealerships are selling vehicles about msrp because of the shortage but those dealerships actually have that price right on the window sticker

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Don Jacobson

Nathan Greenwood did a excellent, pleasant, friendly, trustworthy job in helping us buy our 2019 Tacoma! I would recommend any person to buy a car from Nathan! Salesmen have to be trustworthy and friendly!

Don Jacobson

Nathan Greenwood did a excellent, pleasant, friendly, trustworthy job in helping us buy our 2019 Tacoma! I would recommend any person to buy a car from Nathan! Salesmen have to be trustworthy and friendly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Car Servicing

Jordan McGillis and T.J. Lindsey are incredible! I had issues with my car and, as a first-time car buyer, I have never gone back to a dealership for getting my car serviced. They helped me navigate my warranty and educated me on what I could do to keep my cost EXTREMELY low! I can't thank the staff at Briggs enough for their genuine care and compassion.

Car Servicing

Jordan McGillis and T.J. Lindsey are incredible! I had issues with my car and, as a first-time car buyer, I have never gone back to a dealership for getting my car serviced. They helped me navigate my warranty and educated me on what I could do to keep my cost EXTREMELY low! I can't thank the staff at Briggs enough for their genuine care and compassion.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great customer service

They went above and beyond to help me chose and car and when I ever had any problems with the service, they helped me as much as they could!

Great customer service

They went above and beyond to help me chose and car and when I ever had any problems with the service, they helped me as much as they could!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Disappointed

After being a customer and leasing a brand new vehicle through Nissan for 3 years now/ often being back and fourth on my time for possible factory screw ups- recall repairs.I encountered the worst experience at the service center.Brought the vehicle in remind you as recommended by Nissan and scheduled by appointment . The guy at the front desk was not informative at all and very rude to me seems like every time I asked a question about the services they were scheduled to perform or any other issues Ive had prior in the past. Seems as though he did not look forward to another customer ever for that day and to top things off I was handed back my keys within half and hour , told they had to order more parts for the recall, ?? didnt inform me about any of the other services that should've been done regardless. Was a disaster, Worst experience ever!

Disappointed

After being a customer and leasing a brand new vehicle through Nissan for 3 years now/ often being back and fourth on my time for possible factory screw ups- recall repairs.I encountered the worst experience at the service center.Brought the vehicle in remind you as recommended by Nissan and scheduled by appointment . The guy at the front desk was not informative at all and very rude to me seems like every time I asked a question about the services they were scheduled to perform or any other issues Ive had prior in the past. Seems as though he did not look forward to another customer ever for that day and to top things off I was handed back my keys within half and hour , told they had to order more parts for the recall, ?? didnt inform me about any of the other services that should've been done regardless. Was a disaster, Worst experience ever!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Do Not Go Here

This is probably the worst place I have ever been while trying to buy a car. Not only did they treat me like a number but they also sold the car we were trying to make a deal on to someone else. They dont care about the person, all they care about is the money. When you are that big of a company you would think they would work harder at customer service. I also heard a lot of bad things within my work place about the quality of the car they bought. I had an appointment set. I stood there for 20 minutes without anyone even talking to me. Just to find out that they didnt even know I was coming in. Dont waste your time. Go to someone else.

Do Not Go Here

This is probably the worst place I have ever been while trying to buy a car. Not only did they treat me like a number but they also sold the car we were trying to make a deal on to someone else. They dont care about the person, all they care about is the money. When you are that big of a company you would think they would work harder at customer service. I also heard a lot of bad things within my work place about the quality of the car they bought. I had an appointment set. I stood there for 20 minutes without anyone even talking to me. Just to find out that they didnt even know I was coming in. Dont waste your time. Go to someone else.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We are sorry to hear about your experience. We would like to make it up to you! Please feel free to contact the General Manager, Joe Bowers, so we can make it right at jbowers@briggsauto.com or 785-564-4066. Again, we apologize and we hope you will give us a second change and utilize our excellent service department!

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