Briggs Buick GMC

Reviews

4.4
(103 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Briggs Buick GMC from DealerRater.

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1.0

Don’t do business here

I bought a new truck from Briggs auto in Manhattan Ks back in july I paid more than the msrp on the sticker and after the deal was done I noticed this so I made a bunch of phone calls and texts messages to a friend of mine that was a salesman there and he said he talked to the owner and he was going to write me a check for the difference this happened for about 2 months I have still yet to receive this check I will never do business with them in the future very dishonest and apparently they only care about making a sale I do know other dealerships are selling vehicles about msrp because of the shortage but those dealerships actually have that price right on the window sticker

5.0

Don Jacobson

Nathan Greenwood did a excellent, pleasant, friendly, trustworthy job in helping us buy our 2019 Tacoma! I would recommend any person to buy a car from Nathan! Salesmen have to be trustworthy and friendly!

5.0

Car Servicing

Jordan McGillis and T.J. Lindsey are incredible! I had issues with my car and, as a first-time car buyer, I have never gone back to a dealership for getting my car serviced. They helped me navigate my warranty and educated me on what I could do to keep my cost EXTREMELY low! I can't thank the staff at Briggs enough for their genuine care and compassion.

5.0

Great customer service

They went above and beyond to help me chose and car and when I ever had any problems with the service, they helped me as much as they could!

1.0

Disappointed

After being a customer and leasing a brand new vehicle through Nissan for 3 years now/ often being back and fourth on my time for possible factory screw ups- recall repairs.I encountered the worst experience at the service center.Brought the vehicle in remind you as recommended by Nissan and scheduled by appointment . The guy at the front desk was not informative at all and very rude to me seems like every time I asked a question about the services they were scheduled to perform or any other issues Ive had prior in the past. Seems as though he did not look forward to another customer ever for that day and to top things off I was handed back my keys within half and hour , told they had to order more parts for the recall, ?? didnt inform me about any of the other services that should've been done regardless. Was a disaster, Worst experience ever!

1.0

Do Not Go Here

This is probably the worst place I have ever been while trying to buy a car. Not only did they treat me like a number but they also sold the car we were trying to make a deal on to someone else. They dont care about the person, all they care about is the money. When you are that big of a company you would think they would work harder at customer service. I also heard a lot of bad things within my work place about the quality of the car they bought. I had an appointment set. I stood there for 20 minutes without anyone even talking to me. Just to find out that they didnt even know I was coming in. Dont waste your time. Go to someone else.

Dealer response

We are sorry to hear about your experience. We would like to make it up to you! Please feel free to contact the General Manager, Joe Bowers, so we can make it right at jbowers@briggsauto.com or 785-564-4066. Again, we apologize and we hope you will give us a second change and utilize our excellent service department!

5.0

Thorough Maintenance

There are certain things that Nissan suggests for the 30,000 mile service. I originally was reluctant to spend so much money on maintenance. But the service advisors patiently explained the reasoning behind each of the procedures. I chose to have all of the maintenance done on this visit to ensure the continued performance of my Altima. I've been extremely pleased with this vehicle and with the service provided by Briggs.

Dealer response

Vicki, thank you for the awesome feedback! We are happy to hear that you were pleased with the service you received from Briggs Buick GMC Manhattan. You're right, our advisor from the service department is an excellent advisor and we appreciate all he does for being there to provide you with great service! We thank you again and be sure to like us on Facebook and follow us on Twitter to catch the latest service specials! Best regards, Briggs Buick GMC Manhattan Team

5.0

Customer service

The service is completed in a reasonable time, the people at the front desk explain what they've done and what any recommendations are along with prices, there is no pressure but they will tell me which service might be the best to start with.

Dealer response

Sharon, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service is completed in a reasonable time. We always do our best to make sure all of our customers leave completely satisfied with the service performed on their vehicle. We look forward to seeing you again. Take care, Briggs Buick GMC Manhattan Team

5.0

Always a great experience.

Friendly and accommodating. I needed my inside of my car swept out in addition to my other services, and the inside of my car was gorgeous! I appreciate you all taking the time to help me out w that!

Dealer response

Sharon, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service is completed in a reasonable time. We always do our best to make sure all of our customers leave completely satisfied with the service performed on their vehicle. We look forward to seeing you again. Take care, Briggs Buick GMC Team

5.0

Fast courteous and clean service.

Fast and courteous service. Fast fast fast class and the 5am on Thursday and Friday night and I have to go to bed early 8am the

Dealer response

Thanks for your perfect review, Jason! We're glad to hear that our team was quick and courteous! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Take care, Briggs Buick GMC Team

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