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Victory Lane Ford

(303 reviews)
Visit Victory Lane Ford
Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 8:00am–6:00pm 8:00am–5:00pm
Tuesday 8:00am–6:00pm 8:00am–5:00pm
Wednesday 8:00am–6:00pm 8:00am–5:00pm
Thursday 8:00am–6:00pm 8:00am–5:00pm
Friday 8:00am–6:00pm 8:00am–5:00pm
Saturday 8:00am–4:00pm Closed
Sunday Closed Closed
2024 consumer dealer award
View 1 awards
2024 consumer dealer award
New (217) 759-1044 (217) 759-1044
Used (217) 759-1045 (217) 759-1045
Service (217) 759-1046 (217) 759-1046

Reviews

(303 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Victory Lane Ford from DealerRater.

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I felt very comfortable buying a car from victory Lane.

I felt very comfortable buying a car from victory Lane. Masen was awesome. Will definitely purchase from them again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great service staff, terrible service department way

Great service staff, terrible service department way overcharged. Three hundred sixty dollars service charge to transfer mud Flaps ridiculous Doesn't honor website prices either ridiculous.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

service department clean all the employees are polite and

service department clean all the employees are polite and courteous. the work they do is excellant

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everybody was very helpful and easy to get along with,

Everybody was very helpful and easy to get along with, and quick to smile. This is my second new vehicle from victory Lane and I think you guys just keep getting better. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Easiest car buying experience I’ve ever had.

Easiest car buying experience I’ve ever had. Masen and the team were fantastic! Would highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Justin McKinney and Masen Dilley provided us with

Justin McKinney and Masen Dilley provided us with excellent customer service every step of the way. We couldn’t be happier with how we were treated through the entire process. We highly recommend Justin and Masen at Victory Lane. They got us into our dream ride with no hassles at a price that couldnt be beat!! ⭐️⭐️⭐️⭐️⭐️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We appreciate the attentiveness and friendliness of Masen

We appreciate the attentiveness and friendliness of Masen and the rest of the staff at Victory Lane Ford. We definitely recommend checking them out if you're looking for a new car or truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I will buy my vehicles from Victory Lane Ford, and deal

I will buy my vehicles from Victory Lane Ford, and deal with Mason every time. All it took was one interaction with these great guys and I’m hooked.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Am very pleased with the service.

Am very pleased with the service. Always polite, courteous and very professional with their work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My experience at Victory Lane was very good.

My experience at Victory Lane was very good. Dalton Renfro was very informative and helpful, He showed me how to setup the Ford pass app and many of the Mavericks features. Justin McKinney was very professional and listened to my concerns. My only complaint was the inside of the the winshield was still dirty from the build, In the light I can clearly see where they used a suction cup to install the windshield. I have it on my list to do that. An unexpected thing happened when I realized the gas tank was full while taking my test drive. I give them a 2 thumbs up for that. They have a new customer that will be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.