Toyota of Muncie

My initial contact salesman was more than willing to help and answer any questions. Can’t say enough good things about him. However, he was very busy that day so we were left waiting to finish the deal. There were many other sales people standing around but none offered assistance to help our sales person until I went to one and asked if they could help. At that point he did help us while the original salesman worked with other people that were waiting. He did come by and apologize several times but he was doing what he could. Overall, the deal was made (they did lower their price to an amount we wanted) so we are satisfied. We would recommend this dealership to others and return here if they have are vehicle we are interested in.

Good dealership. Untimely on gift card but overall ok. Ten. Eleven. Twelve. Thirteen. Fourteen. Fifteen.

You will find nothing but great people working in every department at Toyota of Muncie. My wife and I have been leasing our vehicles there for many years. Courtney Sarten was very knowledgeable and helpful, making my latest lease a breeze.

The vehicle I traded in I bought from Toyota I am a return customer. Jake was my salesman he helped me get exactly what I was looking for if you’re looking for a vehicle ask for Jake

Love this dealership very good people and gets you get deals. 4th Toyota bought from them!!

Very helpful for us answered all of our questions. Treated fairly on our trade. Had our new car ready as promised. Took care of the little issue with the new vehicle. Everyone went out of their way for us. Will recommend to anyone that needs a new vehicle. Thank you all!

Unfortunately this is the only way I receive a call back from the service department of the dealership. I understand you wanted to speak to me about my last review; I’ve called twice asking to speak directly to the gentleman who’s left me the message, he’s been out both times. The second time I asked to speak to the man in charge of the man who left the message, I was transferred and waited. I was then rang back to the woman who answers each time I ask to speak to the supervisor of the service department, she has always been pleasant and tries to assist. He was in a zoom call and asked to take my name, number, and said he’d call me right back after the zoom call. I did not receive a call back. This was Thursday. I will be taking time off of work this week to take my jeep to Gaddis and pray whatever they find wrong with it is covered with Toyota considering I just purchased it through them.

I saw the car on the lot. Met the criteria. Was able to deal with dealership to my satisfaction! Feel comfortable calling to ask any questions or concerns that I might have. Totally satisfied.

I have bought four vehicles from Toyota of Muncie. All cars have been great, except this past one. I’ve had to deal with the service desk for quite a few issues in the short three weeks I have owned this vehicle and I’ll have to say Jeff Brinson has been unpleasant. I hate to say nay things, but the treatment I received today was unacceptable. I had an appointment scheduled for 8 am to just have something looked at. 2 hours later, after not asking a single update, I asked how long because I had my sons birthday party and this man snapped at me saying they only had two employees working the desk and he could only work as fast as the mechanics when my car had been sitting in front of him finished with what they could complete same day, due to waiting on parts and pricing. I said oh I just got this vehicle three weeks ago I will not be paying anything, and again snapped in a nasty tone “well I never said you were” and I didn’t speak another word to this man til I left when I said thank you. I would not suggest their servicing department. Their mechanics have been “fixing” the oil issue on this vehicle since I bought it, three separate occasions now and STILL have not fully completed fixing the issue…I just bought the vehicle, Toyota. Come on.

Scott Fegan for the win! He was 100% real with me during my first car buying experience and made the whole process stress free . He helped get me into a car that hit my wish list out of the ballpark & most importantly, he sent me home with a car that I could afford. All of the employees at Toyota I interacted with were kind and knowledgeable. I will be a return customer & will recommend Toyota of Muncie to friends and family. Thanks! 10/10