Reviews
Write a reviewNice, honest, straightforward dealership. We have been...
Nice, honest, straightforward dealership. We have been buying cars from Devin for over 10 years. Great guy to work with. If you are looking for a reasonable place to buy a car with ZERO hidden costs, I highly recommend Toyota if Muncie.
Excellent experience working with Devin. This is fourth...
Excellent experience working with Devin. This is fourth car i have purchased and have been treated fairly every time.
Blake and the rest of the staff at Toyota were great to...
Blake and the rest of the staff at Toyota were great to work with and the whole process was so fast.
Quick, Friendly answered all questionsProfessional, Took...
Quick, Friendly answered all questions Professional, Took time to go over auto, positive attitude Thank You,
Toyota of Muncie has a phenomenal staff and the overall...
Toyota of Muncie has a phenomenal staff and the overall best car buying experience every time!
EDIT - Joe, the Director of Parts and Service reached out...
EDIT - Joe, the Director of Parts and Service reached out and apologized for the situation and I was given a full refund. They showed great integrity in rectifying the situation, and provided excellent customer service!
The first time I took my vehicle here, they added about...
The first time I took my vehicle here, they added about 80,000 miles to the service record and tried to sell me unnecessary services. Fortunately they don’t report to Carfax, so I didn’t have to worry about an odometer rollback alert🤷🏼♀️ A few years later, I decided to give them a second chance. Had my oil changed, and aside from a really long wait, things seemed fine. Took my vehicle in last week for an oil change. After about an hour, I’m informed that the drain plug is stuck, and that they’d broken two extraction tools trying to remove it. They were the last ones to service the vehicle, so they recommend replacing the oil pan and state that they will cover the cost, since they were the last ones to work on it. I agree to this resolution, and am told that they will call me in a few days to let me know when the part is in, expecting it in Wednesday or Thursday. After receiving no call, I followed up this morning, and the part had arrived. I scheduled the service for this afternoon. After a three hour wait, my vehicle is finished. The advisor brings the paperwork and shows me where the labor was written off, however, I was charged for the part. This would not have been an issue if a) I was originally told I would need to pay the cost of the part and b) that I had been provided with a quote for the part. So I hope that $125 was worth the loss of business, because none of the three vehicles in my family (two of which are Toyotas) will ever be serviced here again, and I will be sure to warn everyone I know to avoid this incompetent service department.
They are patient friendly and very thorough. I love that...
They are patient friendly and very thorough. I love that place. Go with questionable credit and come out happy WITH a car! Devin is a magician and all the support staff know their business. I will recommend this dealership till my dying day - seriously.