Louis Thomas Subaru

4.9
(37 reviews)
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(304) 428-5111 (304) 428-5111

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See all 7 vehicles from this dealership.

Reviews

4.9
(37 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of DealerRater from DealerRater.

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5.0

Love my Subaru!

I was waiting while my car was being serviced and saw the new one in the showroom. After having questions answered by an attentive salesman, I decided to get the new one. Within 2 hours, everything was signed, sealed, and I drove it home. This is my 5th vehicle from that dealer! Great personnel and good vehicles.

5.0

Air conditioner recall repair

Always an excellent experience at their dealership.

Dealer response

Hi Donna, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

5.0

1st time

Just purchased a used vehicle from Louis Subaru it was my first time buying a car from a dealership my experience was excellent. They were all super helpful friendly and not pushy at all.

Dealer response

Hi, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

5.0

Nezzie

Have always received courteous and reliable service

Dealer response

Hello, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

1.0

Nope...

I had a good experience with the junior salesman and was very interested in a vehicle. However? I was shocked at the condescending tone of his boss. He treated me as if I was a bother and had a terrible tone with me. Definitely convinced me to find that a trip to Columbus wasn’t so bad to buy a new Subie. Since then, I have talked to several women who have validated my experience and said they never go without their dad / husband / brother.

5.0

Fantastic Dealership ??

The staff at Louis Thomas Subaru are top-notch. They genuinely care about making the customer happy. My family has bought 2 Subarus in the past 4 months and we won?t go anywhere else!

Dealer response

Hello Dena, we're happy you found our staff to be so supportive during your experience here at Louis Thomas Subaru. Please let us know if you have any additional questions about services you received and thank you for choosing Louis Thomas Subaru!

5.0

Love my new Subaru Ascent

Louis Thomas Subaru is the best! Have bought from them before, always friendly sales people, beautiful showroom, Would recommend family and friends to shop here!

Dealer response

Hi Jane, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!

5.0

Excellent experience with my favorite dealer

Easy and flawless scheduling process for service. Great communication and the work is done thoroughly and professionally.

Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

5.0

Louis Thomas Subaru

Best overall experience when purchasing my Subaru. Staff is very efficient and aware of what I am looking for in an automobile. Sales and mechanics are very professional and honest. Character and integrity is what you will find here.

Dealer response

Hello, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We sincerely thank you for your business, and look forward to seeing you again soon!

5.0

ALWAYS Great Service

The service at Louis Thomas Subaru is excellent. From check-in to check-out, attention to the customer is always in forefront of this service department.

Dealer response

Carl, we are so happy to read such a great review about Louis Thomas Subaru! We hope to be of service to you again! Take care!

Read all 37 reviews