Chenoweth Ford Inc

I bought a 2019 Ford Ranger from channel with Ford beautiful truck. I loved it of course I overpaid for it because of my credit with that said less than a year later my Transmission started acting up and my warranty was three year 30,000 mile I was a few thousand miles over my warranty and they turn their heads on me. Wouldn’t even consider helping me my suggestion to you is make sure you get an extended warranty pay the extra because if it’s a few thousand miles over the warranty, they won’t even look at you. They basically said I’m out of luck they will not help you. They will squeeze every penny out of you, but they will not help to rectify the problem. I have bought several vehicles from them in the past the Ford ranger will be my last purchase.

Terrible service department. Made an appointment for service ( check engine light, unknown noise, and recall) and didn't receive my car back until almost 3 months later. During that time, any communication I received was me reaching out to them. Any updates I received were lies and delay tactics. I was told my car was being worked on, only to be told later "I don't know why they told you that, your car hasn't been touched." Luckily a new employee took over the service of my car and I got it back in roughly two weeks after he took over. While I appreciate his attention to getting my car completed and returned, I wonder what was actually done to my car. When I got my cat back, there was somebody's lunch trash (not there when I dropped off the car) in the car. The interior was dirtier than when I had it last. There were ants all over the inside of the car. The engine was the dirtiest it has ever been with an excessive amount of leaves inside. Not long after getting my car back, a tire sensor went out, the check engine came back on, and the noise is still there. I called back to Chenoweth Service department and spoke to the same guy who expedited the previous service on my car. This time he didn't seem at all interested in the condition of my car and scheduled an appointment for my car that was several weeks away. You would think they would bend over backwards to provide me better service than what i had previously received, but that wasn't the case. They clearly didn't fix the problem, but only made things worse by letting my car sit for so long, which I am assuming was under a tree with the hood up and possibly the windows open. I canceled the upcoming appointment, because i do not trust Chenoweth Ford to service my car in a professional and efficient manner. At this time, I do not know what is wrong with my car and am not totally ok with driving it, but i will not take it back to Chenoweth Ford. Unfortunately this is what we have to deal with. Forced to trust a company, only to be disappointed. This location is in Clarksburg, WV.

Tucker did a fantastic job, answered all of my questions and made the process smooth straight from the beginning, and made sure that the car was in the best condition possible before it left the lot. Would 100% buy from this dealership again!

My experience at Chenoweth Ford could not have been any better thanks to Sales Consultant,Jeff Anglin.After making arrangements to travel 130 miles to look at a 2023 Dodge Challenger I purchased the car. Jeff handled everything very professionally, and the price of the car was thousands under blue book value, and low mileage. He filled the fuel tank up and we even had free pizza for lunch being there at noon. Im an older gentleman and I've purchased many vehicles but this was a very pleasant experience something I thought didnt exist anymore Thank you John M. STECZ

Started spamming me with emails months ago... Never heard of them before that... but after "unsubscribing" according to their spam emails... they continued to spam months later... Emailed them directly, and was told "We fixed it, sorry" (paraphrased), yet... over a month later and I am still getting spam email from them... Filed FTC complaint since they are violating at least 1 federal regulation regarding unsolicited emails from companies... but if they can't manage a simple email process... would you want them handling some more critical like your car repairs and maintenance? Avoid like the plague.

BEWARE! They took money from me as a down payment around noon. Then sold the car that evening. The sales woman never put the sold sign on the car. The next day I was driving 3 plus hours to look it over and try to finalize everything. Thank God I read the text from 8:30 the night before. When I called the sales mgr. I got some lame excuse the car was in the air. But I have the photos of the car in the shop by the lift on the ground from the sales person. So they are LIARS!

I purchased a 2019 Ford Edge and only took the 30 day 1000 mile warranty. And before I could even make the first payment the transmission went out. Took it to ford dealership in Morgantown and they confirmed it needs a new transmission and quoted me $12,000 to replace it

I just purchased a new Ford F-150 XLT from Chenoweth Ford, my fifth vehicle purchase in a row. The folks at Chenoweth are great. I've never encountered a problem there, whether purchasing a new vehicle or doing maintenance. A special shout out to Tiffany, my salesperson, is great. You can't go wrong when you buy from Chenoweth Ford in Clarksburg, WV.

We're from PA and we were traveling on I-79 S through West Virginia on Wed. Sept. 4th, 2024. We were on our way to our log cabin vacation home in KY. Our Ford F-150 began having engine issues and kept shutting off while on the interstate. We were right near the Jane Lew exit when this began. We managed to get off the exit and head back north on I-79 and drove slowly to Chenoweth Ford while the engine issues continued. Luckily we were able to finally make it to the dealership. Everyone there at the automotive repair was ABSOLUTELY AMAZING and SO kind!! They diagnosed the issue quickly, luckily had the part in stock and had us repaired and back on the road again in under 2 hours!! We we were so surprised at how quickly they did the repair, so very thankful and couldn't have been MORE PLEASED with their excellent service! What could have been a real disaster- possibly having to spend a night or two in a hotel room, needing a rental car, waiting for part/s, spending a lot more money and wasting time- ended up being not so bad after all because of Chenoweth Ford! Thank you so much! The Bedilions

Very pleasant and informative salesman very pleased with my purchase and look forward to doing further business with them