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My boyfriend just bought a Jeep renegade here and we were in and out pretty quickly! Matt and Bob were very friendly, welcoming, straight forward, and... fair! I’d highly recommend this dealer!
We purchased our "new to me" Jeep Liberty here from Ray Putnam. Ray was very helpful and worked hard on a good deal for us. The price we agreed upon... was very fair, especially for the low miles the jeep has. Ray had promised a few extra things, that I was a little skeptical about, this being a car dealership. What impressed me the most was that BCP Jeep came though with what they promised plus some. I did not expect such integrity, and appreciated it very much. We love our 2011 Jeep Liberty.
I purchased a Chrysler 200 from BCP. Not only do I love the car I love the staff. They were very helpful. I have owned many vehicles in my life. The vehicle... and the experience was by far the best yet. I also use there service department. The owner is always there in the event that you need him. He is very involved in the day to day process of the business. I recommend BCP to everyone who is looking for a new or used vehicle.
Joy, Thank you so much for sharing this review about your experience with our dealership. We are so happy to hear that you love your car and that you... have had great experiences with our team. We truly appreciate your recommendation and hope you'll come in to visit us again soon!
I would not advise anyone to do business with this dealership. The day after purchasing a new 2018 vehicle, we noticed an issue that turned out to be... extensive undercarriage damage that was undetectable unless we climbed underneath the vehicle prior to purchase. The dealership insisted that we must have hit something, conveniently disregarding the fact that we first noticed an issue on the vehicle's first trip. The dealer has refused to assist in any way, other than to offer a very expensive repair estimate. The treatment that we received from the sales staff and service staff was disgraceful. DO NOT conduct business with this dealership. Only reason they get 1 star is because 0 was not an option.
We appreciate and rely on accurate client feedback as an integral part of our operating philosophy "Kaizen" a philosophy of continuous improvement of ...working practices, efficiency etc. We rarely feel the need to retort as the vast majority of reviews would require no such action. The van purchased was a factory fresh unit delivered to you with three miles on it. A factory certified technician performed the pre-delivery inspection, our detail manager washed and detailed the van and you drove and inspected it with the sales representative. No noise or oddities were observed or communicated by any party involved. Ten days after delivery you returned to pick up a check owed for your trade-in. There was no mention of anything out of the ordinary. All was well. Days after that you arrived at our service department to get a spare key programmed and mentioned an odd sound under the hood. A visual inspection resulted in the discovery of a small piece of the fan chipped off, so we ordered a replacement fan. The mileage at this visit was 672 and it must be noted that at 672 miles this was the first time we were informed of anything unusual. Later on the lift for the fan install the technician observed and reported the cause to be damage to the facia and undercarriage. All evidence suggested the van had been driven over a concrete curb stop. This evidence included the scar marks that ran front to back and a small hole in the undercarriage cover with a diameter equal in size of a piece of rebar traditionally used to hold curb stops in place. In conclusion it's important to note that there are no such curb stops located anywhere on our entire seven-acre facility. We expressed that to the Wilmington area dealer you took the van to whom you attempted to convince that this damage was done by the delivery carrier. They expressed that was impossible as the vehicles are loaded nose first and come from the truck backwards and the damage is clearly running front to back the opposite direction.
I contacted this dealer about a used Ram. Brandon returned my email and gave me the details of the truck I was looking for. He was able to direct me as... to what was good and bad about the vehicle. He kept me informed all the way thru the process. If and when I’m in need of another vehicle, this dealership and namely Brandon will be the first contacts I will make.
Have taken several vehicles to BCP for service, They have always been friendly and taken time to understand my concerns. They seem very busy , but have... always listened to my issues, some places put "you" on hold while they answer a call. I like the personal attention while there. Have never had any complaints with them, always professional. Great staff .. Stew and Will are very good
Scheduled appt for recall work to be done and called back and also added an oil change. Picked up car, under the impression that the work was completed.... Began to get messages from the dealership asking me to bring my vehicle in for work to be done. Ok, last message threatening that I better reply, I'm holding them up, because they only receive 10 parts at a time and they are going to move to next customer. Now I'm confused because I already brought my car in for recall work and no one said anything when the car was picked up, that the work wasn't done, it was only in to see what part number to order. So I guess each car has a different part number? I finally called them back, thinking that they made a mistake by calling me and that's what I was trying to explain. The call was answered by Will, who turned out to be rude and obviously didn't know how to explain what the manager explained to me, this is like a 2 part apt visit. I explained to Will that I was returning their call. He said I didn't call you, so I said not you directly but your company. He replies "Well I'm Will and I represent Will and I don't represent this company and I will tell anyone that I represent Will. Will couldn't answer as to why I brought my vehicle in the first time, just kept saying that I'm not going to rehash the past with you", after I continuously kept trying to get an answer about why the first apt was made for the recall and I thought I was done when I left. So he's upset do you want to schedule the appt or not, so I didn't like his tone or attitude so I began to ask for a manager, he continued to ask if I wanted to schedule the appt and I continued to ask for a manager. Finally he said I'll have someone call you back, I said a manager, he said someone will call you back, I said a manager, he finally said yes and we scheduled the apt and said ok bye and hung up the phone. He also had said that the information was on the release paperwork that I had signed when I picked the car up, indicating that the recall wasn't completed. So I told him that I would get the paperwork out of my car to see that, instead and my paperwork indicated the opposite. My paperwork said that the recall was completed. So now I'm really upset, so I drove to the dealership and asked for the manager and explained what had just taken place. He looked up my information and basically explained that it was a 2 part service appt, and I said how was I supposed to know this, especially when my paperwork indicated that it was complete, he couldn't answer as to why he's system had not complete, but my paperwork printed out that it was complete. He apologized for that. I'm questioning if he was sitting there during the phone conversation with Will. If so he should have explained to his employee that he does represent the company when he speaks to customers and he is employed with BRANDYWINE SMYRNA, INC., CUSTOMERS ARE TO BE TREATED WITH RESPECT.
These guys did everything in there power to earn my business, I was buying a very inexpensive car that had a few hiccups during the actual buying process.... They went above and beyond to make it right! I don't think many other dealerships would've made it right, the way they did. I would DEFINITELY purchase from them again! Thanks Matt Z, The Owners, and everyone at BCP Smyrna!
I took my Ram to BCP Smyrna after having noise coming from rear end. They asked if I had changed the fluid in the rear and said that was my problem and... corroded the bearings thus voiding my lifetime warranty. The maintenance schedule says inspect and change the fluid if police, taxi or if I tow, of which I do none of those. I have done my 5 year check up that is required to keep my lifetime powertrain warranty. I called dodge warranty service and they said it should be in warranty but we will stand by our dealer’s decision and not cover it. So they replaced the bearings and charged me $1199.95 for the repair. I drove it and sound came back. So I took it back second time and they said Mopar had faulty bearing so they replaced the bearings. So once again after driving the sound is back so I took took it third time and of course faulty bearings again and said they must have changed country of manufacturing. After driving right of the lot the sound was still there and I took it back very next day the fourth time. They told me to come back next week and drive again with manager Stu. After the forth time I drove with the mechanic and he told Stu the manager he will not put in bearings again unless they change the ring and pinion which is where the sound is coming from and the manager said he needs to get paid and will have to call engineering to see if that should be done. They called engineering department at dodge and told them to measure ring and pinion in 10 different places and found that the ring and pinion is off and was causing the bearings to go bad and I would have to pay them another $2000 for parts and will cover the labor under the previous three times they changed the bearings. So I told them put it back together and I’m not paying for their wrong diagnosis from the first time and this should have been covered under my lifetime Powertrain warranty. They never diagnosed the problem correctly in the first place and after 2 times you would think they would check what is causing the bearings to go bad and not just say faulty bearing every time. Several years ago I swore I would not go back since they did the same thing with my muffler issue.. and now this..
Very rude over the phone and wanted to purchase a vehicle from there but could not do to the disrespectful employees.