BCP Smyrna Chrysler Dodge Jeep Ram

(3.3) 32 reviews

Dealer on Cars.com since October 2013

Currently in stock!

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Today's Hours

Sales 9:00 AM - 8:00 PM
Service 8:00 AM - 5:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 8:00 PM
Sat 9:00 AM - 5:00 PM
Sun Closed
Mon 8:00 AM - 5:00 PM
Tue 8:00 AM - 5:00 PM
Wed 8:00 AM - 5:00 PM
Thu 8:00 AM - 5:00 PM
Fri 8:00 AM - 5:00 PM
Sat 8:30 AM - 12:30 PM
Sun Closed

Reviews

3.3
32 lifetime reviews.
  • Best experience yet - Firendly and knowlegable

    I purchased a Chrysler 200 from BCP. Not only do I love the car I love the staff. They were very helpful. I have owned many vehicles in my life. The v...ehicle and the experience was by far the best yet. I also use there service department. The owner is always there in the event that you need him. He is very involved in the day to day process of the business. I recommend BCP to everyone who is looking for a new or used vehicle.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Joy, Thank you so much for sharing this review about your experience with our dealership. We are so happy to hear that you love your car and that you... have had great experiences with our team. We truly appreciate your recommendation and hope you'll come in to visit us again soon!


  • Excellent Customer Service

    I contacted this dealer about a used Ram. Brandon returned my email and gave me the details of the truck I was looking for. He was able to direct me a...s to what was good and bad about the vehicle. He kept me informed all the way thru the process. If and when I’m in need of another vehicle, this dealership and namely Brandon will be the first contacts I will make.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

  • Paradigm

    Have taken several vehicles to BCP for service, They have always been friendly and taken time to understand my concerns. They seem very busy , but ha...ve always listened to my issues, some places put "you" on hold while they answer a call. I like the personal attention while there. Have never had any complaints with them, always professional. Great staff .. Stew and Will are very good

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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Service & Repair

Service Reviews

3.3

12 lifetime reviews of the Service Department.

  • Paradigm

    Have taken several vehicles to BCP for service, They have always been friendly and taken time to understand my concerns. They seem very busy , but ha...ve always listened to my issues, some places put "you" on hold while they answer a call. I like the personal attention while there. Have never had any complaints with them, always professional. Great staff .. Stew and Will are very good

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

  • Rude employees

    Scheduled appt for recall work to be done and called back and also added an oil change. Picked up car, under the impression that the work was complete...d. Began to get messages from the dealership asking me to bring my vehicle in for work to be done. Ok, last message threatening that I better reply, I'm holding them up, because they only receive 10 parts at a time and they are going to move to next customer. Now I'm confused because I already brought my car in for recall work and no one said anything when the car was picked up, that the work wasn't done, it was only in to see what part number to order. So I guess each car has a different part number? I finally called them back, thinking that they made a mistake by calling me and that's what I was trying to explain. The call was answered by Will, who turned out to be rude and obviously didn't know how to explain what the manager explained to me, this is like a 2 part apt visit. I explained to Will that I was returning their call. He said I didn't call you, so I said not you directly but your company. He replies "Well I'm Will and I represent Will and I don't represent this company and I will tell anyone that I represent Will. Will couldn't answer as to why I brought my vehicle in the first time, just kept saying that I'm not going to rehash the past with you", after I continuously kept trying to get an answer about why the first apt was made for the recall and I thought I was done when I left. So he's upset do you want to schedule the appt or not, so I didn't like his tone or attitude so I began to ask for a manager, he continued to ask if I wanted to schedule the appt and I continued to ask for a manager. Finally he said I'll have someone call you back, I said a manager, he said someone will call you back, I said a manager, he finally said yes and we scheduled the apt and said ok bye and hung up the phone. He also had said that the information was on the release paperwork that I had signed when I picked the car up, indicating that the recall wasn't completed. So I told him that I would get the paperwork out of my car to see that, instead and my paperwork indicated the opposite. My paperwork said that the recall was completed. So now I'm really upset, so I drove to the dealership and asked for the manager and explained what had just taken place. He looked up my information and basically explained that it was a 2 part service appt, and I said how was I supposed to know this, especially when my paperwork indicated that it was complete, he couldn't answer as to why he's system had not complete, but my paperwork printed out that it was complete. He apologized for that. I'm questioning if he was sitting there during the phone conversation with Will. If so he should have explained to his employee that he does represent the company when he speaks to customers and he is employed with BRANDYWINE SMYRNA, INC., CUSTOMERS ARE TO BE TREATED WITH RESPECT.

    Customer Service
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 4 found this review helpful. Did you?

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About Our Dealership

Dealer on Cars.com since October 2013

For years, Brandywine Smyrna also know as BCP SMYRNA has been the premier retailer of new and used Chrysler, Dodge and Jeep vehicles for the Smyrna, DE area. Our dedicated sales staff, knowledgeable finance associates and expertly trained technicians are all here to make your experience fun, easy and hassle-free! We also carry an inventory of OEM auto parts, so anything automotive you need is here at Brandywine - Smyrna. Call us today at 302-653-8521 to find out how we can help you!

"BCP Smyrna Chrysler, Dodge, Ram and Jeep"
BCP Smyrna Chrysler Dodge Jeep Ram
19 S Dupont Blvd Smyrna, DE 19977
New (888) 457-1926
Used (888) 437-6192
Service (302) 365-8654
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