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i.g. Burton Chrysler Dodge Jeep Ram of Smyrna

(295 reviews)
Visit i.g. Burton Chrysler Dodge Jeep Ram of Smyrna
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–8:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (877) 893-0031 (877) 893-0031
Used (888) 785-0660 (888) 785-0660
Service (866) 733-7538 (866) 733-7538

Inventory

See all 101 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since December 2023.
i.g. Burton Smyrna Chrysler Dodge Jeep Ram is proud to service Smyrna and the surrounding area for all your new and pre-owned automotive needs... whether it's sales or service you need, we are here for you. Our dedicated sales staff knowledgeable finance associates and expertly trained technicians are all here to make your experience fun easy and hassle-free! We also carry an inventory of OEM auto parts so anything automotive you need is here in Smyrna. Call us today at 302-653-8521 to find out how we can help you!
BCP Smyrna Chrysler Dodge Ram and Jeep

Service center

Phone number (866) 733-7538

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
Closed
Sunday
Closed

Reviews

(295 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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This car buying experience was the BEST friendliest crew,

This car buying experience was the BEST friendliest crew, experienced professionals I have dealt with in my forty years of car buying. I was absolutely dreading the process of buying another vehicle. i will definitely purchase another vehicle from I.G. Burton. Thank you Charles!

This car buying experience was the BEST friendliest crew,

This car buying experience was the BEST friendliest crew, experienced professionals I have dealt with in my forty years of car buying. I was absolutely dreading the process of buying another vehicle. i will definitely purchase another vehicle from I.G. Burton. Thank you Charles!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your experience with our team! We greatly appreciate the opportunity to assist you and if you ever need anything please don't hesitate to reach out to us! :)

Consumer response

This car buying experience was the BEST friendliest crew, experienced professionals I have dealt with in my forty years of car buying. I was absolutely dreading the process of buying another vehicle. i will definitely purchase another vehicle from I.G. Burton. Thank you Charles!

Consumer response

This car buying experience was the BEST friendliest crew, experienced professionals I have dealt with in my forty years of car buying. I was absolutely dreading the process of buying another vehicle. i will definitely purchase another vehicle from I.G. Burton. Thank you Charles!

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Oil change scheduled when I called in with multiple

Oil change scheduled when I called in with multiple appointment time. Quickly completed the oil change.

Oil change scheduled when I called in with multiple

Oil change scheduled when I called in with multiple appointment time. Quickly completed the oil change.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate the opportunity to serve you! Please let us know if you ever need anything else! ♥

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Service was excellent and didn’t have to wait long at all

Service was excellent and didn’t have to wait long at all for an oil change/tire rotation and a software recall. All the associates were very pleasant and helpful. 👍👍

Service was excellent and didn’t have to wait long at all

Service was excellent and didn’t have to wait long at all for an oil change/tire rotation and a software recall. All the associates were very pleasant and helpful. 👍👍

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Great to hear! Please let us know if you need anything else! 😊

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Very helpful with what was wrong with my car.

Very helpful with what was wrong with my car. Made me feel at ease and completed task without any problems. Great service and great people. Thanks guys. God bless

Very helpful with what was wrong with my car.

Very helpful with what was wrong with my car. Made me feel at ease and completed task without any problems. Great service and great people. Thanks guys. God bless

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate the opportunity to serve you! Please reach out to us if you ever need anything else! ♥

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Jeremy was very helpful and friendly and we were in and

Jeremy was very helpful and friendly and we were in and out in less than an hour

Jeremy was very helpful and friendly and we were in and

Jeremy was very helpful and friendly and we were in and out in less than an hour

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback for our team! Please let us know if you ever need anything else! ♥

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Dealership was clean and the sales was very knowledgeable

Dealership was clean and the sales was very knowledgeable and friendly. I would highly recommend to friends and family and plan to buy my next vehicle from them.

Dealership was clean and the sales was very knowledgeable

Dealership was clean and the sales was very knowledgeable and friendly. I would highly recommend to friends and family and plan to buy my next vehicle from them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for your feedback! Please let us know if you need anything else! 😊

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Customer focused.

Customer focused. They worked with me over the phone because they were far from Me.

Customer focused.

Customer focused. They worked with me over the phone because they were far from Me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate the opportunity to serve you! Please reach out to us if you ever need anything else! 😊

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To improve you must give a fair price for trades.

To improve you must give a fair price for trades. Not what we got! Unfortunately, the dealership chose profit over fairness. The price we wanted for our trade was fair and still left thousands for resale. The Jeep product we bought speaks for itself, #1 4x4 in history. However, the dealer manager chose higher profit over a fair price for our trade. Yes I know I could have said no, but the wife wanted this specific Jeep and we drove 75 miles to get it. My suggestion is if you don’t plan to trade, maybe give them a chance to make deal. I know they won’t get my business again. “One and Done”

To improve you must give a fair price for trades.

To improve you must give a fair price for trades. Not what we got! Unfortunately, the dealership chose profit over fairness. The price we wanted for our trade was fair and still left thousands for resale. The Jeep product we bought speaks for itself, #1 4x4 in history. However, the dealer manager chose higher profit over a fair price for our trade. Yes I know I could have said no, but the wife wanted this specific Jeep and we drove 75 miles to get it. My suggestion is if you don’t plan to trade, maybe give them a chance to make deal. I know they won’t get my business again. “One and Done”

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback for our team. We're sorry you feel this way and we've made our General Manager aware of your concerns. We do hope that you are enjoying your new vehicle regardless. 🙂

Consumer response

To improve you must give a fair price for trades. Not what we got! Unfortunately, the dealership chose profit over fairness. The price we wanted for our trade was fair and still left thousands for resale. The Jeep product we bought speaks for itself, #1 4x4 in history. However, the dealer manager chose higher profit over a fair price for our trade. Yes I know I could have said no, but the wife wanted this specific Jeep and we drove 75 miles to get it. My suggestion is if you don’t plan to trade, maybe give them a chance to make deal. I know they won’t get my business again. “One and Done”

Consumer response

Yes, we are enjoying our Gladiator and as we said, the product speaks for itself. However, the dealership decided they were not going to give us a fair price for our trade. My suggestion to anyone who may give I.G. Burton a chance, do your homework before trading a vehicle in. They will try to inflate their profit margin at your expense.

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Very easy to work with.

Very easy to work with. All staff were very personable and professional. Would definitely recommend.

Very easy to work with.

Very easy to work with. All staff were very personable and professional. Would definitely recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Great to hear! Please reach out to us if you need anything else! ♥

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Very courteous, knowledgeable and really quick service.

Very courteous, knowledgeable and really quick service. I'm very pleased.I was very pleased that the reasonable cost was about half of the estimate. Thanks.

Very courteous, knowledgeable and really quick service.

Very courteous, knowledgeable and really quick service. I'm very pleased.I was very pleased that the reasonable cost was about half of the estimate. Thanks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for your feedback for our team! Please reach out to us if we can ever be of any additional assistance! ♥

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