All American Chevrolet Cadillac of Muncie Hours
Welcome to American Chevrolet Cadillac in Muncie, Indiana! Our dealership provides unmatched customer service and a grea
t selection of used and new Chevy and Cadillac vehicles. Contact us or stop by today and see why so many customers trust American with their automobile needs. With a service department, financing specialists, parts ordering and more, we are your complete Chevrolet and Cadillac dealership!
"It pays to drive American!"
I have purchased 2 cars from there. Came in to purchase a 3rd, they lied to my face, tried to give me the wrong trade in value for my vehicle and listed... my vehicle for 2 years older than it was so the value would be lower. They told me they had vehicles on the lot they didn’t have. I will not do business here again. Since the dealership was purchased by a new owner it has turned into garbage, a bunch of liars and thieves!
Thank you for your input albeit negative. We are sorry for your poor experience. We strive for better and will seriously consider your comments and wo...rk to improve where needed. We feel that the best method to resolve customer concerns is in person and at the time of the event. While it is your right to voice a complaint via social media, we do not think it is the best path towards resolution. We have literally thousands of sincere and positive reviews by customers who feel that we offer value to them. We apologize for the vehicle you inquired on not being available but our vehicles are subject to sale at any point in time. We apologize for the mishap with your trade in being mixed up. We had multiple customers here with equinox trades and had switched up your papers on accident. We take full responsibility for that and offered you the chance to come back and see how we could make it right. Please feel free to contact us at 765-289-1801 to discuss the matter.
I ordered a part from here on Monday, and specifically asked how long it would be until it came in. They told me it would be overnighted, so it would probably... be Tuesday morning, but if not it would be on Wednesday and that they would call me as soon as it came in. I was satisfied with that, so I paid for the part and went along. Since it's late Wednesday and I haven't heard from them yet, I decided to call back to check on it. I was told that the part was on back order, so they couldn't tell me when it would be in. I asked for any kind of rough estimate, and he couldn't give me anything. I told them I already paid for the part, and I ordered it based on the delivery date I was given because I need it in hand by Friday. All he could give me was a non-committal "Let's hope." No, let's not hope. Let's get me the part I ordered within the time frame I was promised. Looking into other options for ordering the part, and I'll probably have to pay extra to have it shipped to me quickly since I've lost several days on back-ordered part they never saw fit to inform me about. Hopefully if I do find it elsewhere, I'll be able to get a refund from them as I prefer to not do business with people who can't keep their promises and don't seem to care. I bought my last truck from them, but I don't think I'll be going here for my next one.
We apologize for the delay that happened in receiving your part. There was a fulfillment issue from the manufacturer that happened and we did not rece...ive when we thought we should of have. Once it was brought to our parts managers attention, we located a part and then sent our driver to pick up so we could get to you as soon as possible. I am very sorry for any inconvenience this situation caused and appreciate the valuable feedback. Thanks again for choosing American Chevrolet Cadillac!
Stellar service!!!! I will travel to Muncie to have my vehicle serviced even though I work in Indy. I will purchase my next Cadillac from here as well.... Unbelievable service!!!!
Your satisfaction is important to us, so we want to sincerely thank you for choosing American Cadillac of Muncie and we hope to see you again soon!
I had some issues with a used car I purchased from American, they were hard to detect problems. I made them aware of what was going and they fixed all... of the issues I had. I would like to thank them for fixing these things and making me happy with my purchase.
We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free ...to give us a call or stop by. Have an awesome day!
We had an amazing experience purchasing our Escalade. Chris M. was amazing to work with.
Hi Laci, thank you so much for your positive comments about American Cadillac of Muncie!
The staff is great to work with. Friendly and professional.
Aaron, we are so pleased you enjoyed your visit to American Cadillac of Muncie!
Bought my Chevy Cruze from salesman, Dale D. (no longer works there), a couple years back and gave him the nickname "Chevy Dale". He never gave up on me... and never pressured me. He was patient and persevering. A very kind man. Now, I take my Cruze to the service department there and they are great to work with also. Is this dealership too good to be true?! Anyway, so far so good with American Chevrolet!
Bev D., we strive for 100% satisfaction, and it is great to see you had such a positive experience at American Cadillac of Muncie.
Always a pleasant experience! I wouldn't want to go anywhere else.
Amanda Heaston, we are so pleased you enjoyed your visit to American Cadillac of Muncie! Thanks again for taking the time to leave us this information... about your recent visit. Take care!
Excellent experience - salespersons were professional and knowledgeable of the products.
Jeanette, we're so glad that we were able to go above and beyond your expectations!
American Chevrolet is the best in every way. They are always kind, courteous, friendly and helpful in all of our dealings with them from the service, the... salesmen, the office staff, finance, etc.. We would recommend them to anyone that asks or even in general conversations. They are superb in every way!
Hi Darlene S Hart, thank you for taking the time to leave a review for us at American Cadillac of Muncie. We're happy we could meet your expectations!