All American Chevrolet Cadillac of Muncie

I have purchased 2 cars from there. Came in to purchase a 3rd, they lied to my face, tried to give me the wrong trade in value for my vehicle and listed... my vehicle for 2 years older than it was so the value would be lower. They told me they had vehicles on the lot they didn’t have. I will not do business here again. Since the dealership was purchased by a new owner it has turned into garbage, a bunch of liars and thieves!

I ordered a part from here on Monday, and specifically asked how long it would be until it came in. They told me it would be overnighted, so it would probably... be Tuesday morning, but if not it would be on Wednesday and that they would call me as soon as it came in. I was satisfied with that, so I paid for the part and went along. Since it's late Wednesday and I haven't heard from them yet, I decided to call back to check on it. I was told that the part was on back order, so they couldn't tell me when it would be in. I asked for any kind of rough estimate, and he couldn't give me anything. I told them I already paid for the part, and I ordered it based on the delivery date I was given because I need it in hand by Friday. All he could give me was a non-committal "Let's hope." No, let's not hope. Let's get me the part I ordered within the time frame I was promised. Looking into other options for ordering the part, and I'll probably have to pay extra to have it shipped to me quickly since I've lost several days on back-ordered part they never saw fit to inform me about. Hopefully if I do find it elsewhere, I'll be able to get a refund from them as I prefer to not do business with people who can't keep their promises and don't seem to care. I bought my last truck from them, but I don't think I'll be going here for my next one.

Stellar service!!!! I will travel to Muncie to have my vehicle serviced even though I work in Indy. I will purchase my next Cadillac from here as well.... Unbelievable service!!!!

I had some issues with a used car I purchased from American, they were hard to detect problems. I made them aware of what was going and they fixed all... of the issues I had. I would like to thank them for fixing these things and making me happy with my purchase.

We had an amazing experience purchasing our Escalade. Chris M. was amazing to work with.

The staff is great to work with. Friendly and professional.

Bought my Chevy Cruze from salesman, Dale D. (no longer works there), a couple years back and gave him the nickname "Chevy Dale". He never gave up on me... and never pressured me. He was patient and persevering. A very kind man. Now, I take my Cruze to the service department there and they are great to work with also. Is this dealership too good to be true?! Anyway, so far so good with American Chevrolet!

Always a pleasant experience! I wouldn't want to go anywhere else.

Excellent experience - salespersons were professional and knowledgeable of the products.

American Chevrolet is the best in every way. They are always kind, courteous, friendly and helpful in all of our dealings with them from the service, the... salesmen, the office staff, finance, etc.. We would recommend them to anyone that asks or even in general conversations. They are superb in every way!