Ourisman Volvo Audi of Frederick

I am so disappointed at this dealership. I purchased a 2023 Audi Q7 and my experience with the salesman was pleasant. However, after the purchase things got really bad. First, the wireless phone charger does not work properly. I called the dealership, and I was given the most ridiculous respond. I was told that only use the wireless charger when the phone is at least 80 percent charged. I thought I was having a nightmare when I read the response but actually, I was awake. I was also told that at times cars have recalls and this is a problem they are trying to fix. Then I asked, why I was not told about this issue before I purchased the car, I was shown that the car had wireless charging but conveniently the part that the charging station does not work was left out of the walkthrough. Then it came time to do the first service and the dealership refused to fix a trim part that the car came with that was popped open with the excused that looked like I or something got caught in it. Trip pieces should not come out, especially on a 69,000-dollar car. Buyers, be aware of this dealer and the Audi brand. I regret so much buying this expensive vehicle that came with so many problems and is given me so much headache. The quality of the car is bad and with the price tag I recommend just buying something else. I should have received all the information pertaining to the car before I purchased it, instead, I felt I was taken advantage of. I will never purchase another vehicle from this dealership and especially I will never purchase an Audi vehicle.

We had an excellent experience with the repair of our Volvo. Andre is always very responsive. He even arranged for a loaner vehicle at short notice.

Sales and service have been great. Service Advisor Kate is wonderful! She’s very client oriented and a great communicator. Always offers us our options for required service and recommendations for best practices for service.

Never had such a great experience when purchasing a new car. Can't say we had any problems from our salesman Tony to the general manager. Very straightforward. If your looking for a new or used car, you can't go wrong.

I had an extremely disappointing experience with Ourisman of Frederick when I purchased a used car from them about a year ago. The vehicle they sold me turned out to be an absolute nightmare, and I've had to shell out over $5,000 in repairs within just one year of ownership. When I contacted Ourisman of Frederick to discuss these problems, their customer service was lackluster at best. They were dismissive and unresponsive to my concerns, leaving me to bear the financial burden of repairing their shoddy merchandise. Even after spending a small fortune on repairs, the car still feels like a ticking time bomb, waiting to break down at any moment. It's disheartening to think that I invested my hard-earned money in a lemon from this dealership. I understand that used cars can have issues, but selling a vehicle with such glaring defects and not taking responsibility for it is simply unacceptable. I feel taken advantage of and would strongly caution anyone considering purchasing from Ourisman of Frederick to think twice. In conclusion, my experience with Ourisman of Frederick has been incredibly frustrating and costly. The car they sold me has been nothing but a money pit, and their lack of accountability and disregard for customer satisfaction only adds to my dissatisfaction. I cannot in good conscience recommend this dealership to anyone seeking a reliable used car.

One word to describe Ourisman Volvo Of Frederick: superb. fantastic, friendly, prompt, efficient, competent…well that’s more than one word, but they’re all true. Can’t thank Kate and the Ourisman team for solving all my GPS issues while on vacation! You saved the day! Thank you!!!

Overall, I had a pleasant buying experience. When I first visited the location, I wondered around in the office for almost 10 minutes before anyone greeted me. The initial test drive process etc with Michael was professional and overall good experience. I went back around 4-5 days later to finalize paperwork and purchase the vehicle. The process was a breeze but felt extremely rushed. After all of the paperwork was signed, it was as if I wasn't even a customer. There were a few small things that arose that seemed to be an extreme bother to the sales team and even manager. When trying to inquire about access to the phone application for the vehicle I overheard a very unpleasant response form the manager who seemed to be bothered by my request. Which made me feel extremely uncomfortable. I did have one issue with the vehicle that was noticed just after purchase that was handled swiftly and professionally by the service department. Fran in service is amazing and will make sure you are taken care of. I would give my overall experience a 3/5.

Excellent customer service from my initial inquiry throughout the purchase process. Samuel Rotruck did a phenomenal job answering my inquiries and making me feel comfortable buying my car. Samuel and Nick great job.

Excellent customer service! Samuel Rotruck took care of me from my initial email requesting information about the car throughout the purchase process. Nick Finance solidified my excellent customer service experience with timeless of paperwork. No pressure to purchase or any hassles. Great service.

Purchased a vehicle in CASH in January 2023. As of May 2023, still don't have a title in hand. Not to mention the vehicle I purchased had a brake failure due to the negligence of the technician performing a brake service on the vehicle before it was purchased.