Renn Kirby Mitsubishi

Amazing Experience at Renn Kirby Mitsubishi Frederick, MD. I recently leased a 2025 Mitsubishi Outlander PHEV SEL from Renn Kirby Mitsubishi in Frederick, and it was the best car-buying experience I’ve ever had! From the moment we walked in, the team was welcoming and professional. John made a fantastic first impression, and Anna in sales was exceptional during the test drive—knowledgeable and patient. Brendan went above and beyond to assist with the test drives and purchase, ensuring a smooth experience. Dan in financing was clear, friendly, and transparent, offering great recommendations. Dustin, the GM, provided the best lease price, was down-to-earth, and made me feel completely at ease. The dealership’s atmosphere and customer-focused approach sealed the deal—I leased the car in just one day! If you’re in Maryland, Virginia, or Pennsylvania, Renn Kirby Mitsubishi is the place to go for the best deals and service. Thank you for an outstanding experience!

I am very disappointed yet not surprised. I have been searching for a specific car (Mustang Bullitt Gt) I found the car I was looking for at Renn Mitsubishi, I live 3 hours away in Pennsylvania. I was given a price and was preparing to make the trip, When I didn't hear back from the dealership I was told the car was sold. That's not the part that didn't bother me...I sort of understand that part. The part that makes me mad is the salesman AND the sales manager both ignored me after the fact. It is sad how little a business would care about a potential customer. In the end, I'm glad I got to keep my money. They are the reason dealerships get a bad rap.

Dustin Himes the general manager made sure I was well taken care of in service and if you ever need a car tell them Bucky Hewitt Sent you

If I could do anything to help you not buy anything from From Renn Kirby Mitsubishi just let me know they are crooked as they come starts at the top with the owner Sean and his crooked yes man ,GM Dustin, my opinion I worked for these people many years it has only gotten worse over time!!!!! My opinion buyer beware, Don't trust them any of them liers cheets and theives,

Fantastic Experience: My experience happened on 04/10/2024 when I was looking for a pick up and the friendly and respectful reception from Raciel has been excellent. From the search, the test drive and the entire paperwork process has been wonderful. Raciel never pressured me to buy and he explained the entire process to me step by step. I recommend visiting the Renn Kirby Mitsubishi dealer and asking for Raciel. Thank you for allowing me to be part of the Renn Kirby Mitsubishi family by purchasing my vehicle.

I bought my car last year, and I was very much excited about it. John sold me the car, and he helped me with advice since it was my first time financing a car. However, a few months later I took the car back to its service check, and they came with a list of things that needed to be replaced in the car. The “things” never stopped coming. It was 2 pages of “recommended” repairs. The price to fix the car is half of what I financed. Service had no idea that I had purchased the car with them. I explained and I left that day with Tim telling me that he would reach his general manager and call me back with an answer. Well, that happens to be almost 2 months ago. I call them, my husband calls them, and we always hear the same thing. We always wait for the end of the day to hear something back from them, but nothing ever happens. The last time I spoke to somebody there was 3 days ago, and I still haven’t received the email she promised she would send me. My questions to them were simple… did you never fix/replace the things that should’ve been replaced/fixed before selling me the car and now you expect me to pay half of what I financed to fix it? And I am still waiting for the solution to my problem. I decided to buy my car there because my family recommended the salesperson, however, I’ve been regretting my decision for the last two months.

I took my eclipse cross in to have a sensor repaired. The tech Raciel went above and beyond to get it fixed. Such a great tech and very kind. The service adv Heidi very kind and helpful as well. Just want to send out a well deserved Thank You! Wanda

I bought a Mitsubishi Outlander phev that would not hold or take a charge. For the first three months my car was in and out of the shop. They never listened to the problems and told me it was fixed every time I went to pick it up, but ultimately never was. They sold me a lemon that I am still dealing with almost a year later. The General manager Dustin Himes avoids accountability and STILL owes me money for things he promised he would cover! Overall this place is a nightmare. If you’re looking for electric cars or anything involving services … avoid Renn Kirby Mitsubishi.

Great experience with the whole team you can tell they take a lot of pride in their new building which is absolutely beautiful my salesperson even gave me a full tour.

I'm satisfied, the service was quick and painless, prices are fair. And I love the courtesy carwash they do at the end.