Renn Kirby Mitsubishi

4.1 out of 5 4.1
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 5:00 PM

Renn Kirby Mitsubishi Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:00 PM

Tuesday

7:30 AM - 5:00 PM

Wednesday

7:30 AM - 8:00 PM

Thursday

7:30 AM - 5:00 PM

Friday

7:30 AM - 5:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2011

We are a family run dealership that has been in business for over 60 years. We are conveniently located right off the f

...

reeway in beautiful Frederick, Maryland on the corner of 85 and 355 (near Costco and the FSK Mall). We specialize in helping folks rebuild their credit no matter what the situation/circumstance. Please feel free to call or stop by.

"We Specialize In Helping You Rebuild Your Credit"

Service

Multi-Point Inspection

Complimentary

Car Wash

Complimentary

Oil, Filter Change

$29 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.1 out of 5 4.1
35 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 7, 2019

    After requesting more information on used cars in cars com, Neal Smith was the only dealer to promptly response. He was very thorough, and detailed. So... I bought my 2016 smart car over the phone from him. I highly recommend Neal Smith and Renn Kirby dealership. I live in PA.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    January 16, 2019

    I went to Renn Kirby Mitsubishi to purchase a used SUV - non-Mitsubishi brand. My sales agent, Tommy, was great to work with - professional, knowledgeable... and helpful. We communicated beforehand about the vehicle to ensure it would align with my expectations and since I was traveling an hour and a half to get there. Once I arrived, there were a few items that I was concerned with - for example, the odometer actually had almost 1500 more miles than advertised. The finance manager stated that doesn't affect price. A few other features were not present, but the price was negotiated down some, so I could live with that. In the end, however, once I left finance and was given my keys, the car had HALF a tank of gas. It was at one-fourth of a tank when I went into financing. I was told the don't fill tanks on SUVs! WTH??? If 1500 miles on an odometer don't matter, why should sending you off with a full tank of gas. And that was when I felt like I was leaving a sleazy used car dealership.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • December 23, 2014

    Michael Brown was so awesome in helping us pick and buy a car with absolutely no pressure. My daughter and I really appreciated the time and knowledge... he had at answering our questions. Kevin Steen the manager was also wonderful to us. We recommend this dealership!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    January 10, 2019

    I went onto the companies webpage and from there I directly inquired about a vehicle. I made mention I was at work and unable to speak over the phone directly.... I asked to be emailed because of my work schedule. I did not leave my work # on their webpage. Yet within minutes I received a phone call on my work line (which was upsetting). Again, I let it be know I had specially requested email communication because (again) I am at work. Immediately afterwards I received a one sentence email ending with a question mark and an apostrophe . No apologies even offerred that my message instructions had not been followed. Now the sells person is being a smart aleck in the email by asking / yelling if I am interested in the vehicle that I had messaged about on their webpage. Yes this was rude but I ignored it. Through email I set up a appointment to come in and test the vehicle out. Later that evening after discussing the matter with family I was persuaded to cancel my appointment. I did so through email as nicely as I could. There was no follow up reply from the dealership's sells employee. As a former customer I realize at this point a relationship with me is not of value to them so on to the next dealership.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    August 31, 2018

    awesome choices, easy to deal with & straight forward from the get go. I got my new Eclipse cross at great price & payment. Was worth the 2 hour drive.... I recommend this dealership and their staff. Thank you Renn Kirby Mitsubishi

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 27, 2018

    I didn't buy from this dealer, but would have most definitely if i lived closer. John was super friendly and extremely helpful. I would very much consider... this dealership in the future.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 28, 2018

    Will never buy a car from that fast talking jerk , fired that smart xxx or you will be losing money, he lies and will say anything to make a sekk

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your purchase. Sorry that you had an unpleasant experience. We take these matters very seriously. Please reach out at your earliest conv...enience. David Rowland General Sales Manager 301.663.4185 david.rowland@rennkirby.com

  • 1.0 out of 5
    June 21, 2018

    We drove 2 hours for a specific car, so we went in with the intention of buying a car (as long as the numbers add up). They let me know they could not... give me a price on my trade-in without talking to the whole-sellers. I have never heard this before when dealing with a trade-in. So, we drove 2 hours home. We called on Friday at 5pm, they said we still haven't heard from whole-sellers. We called on Saturday and spoke with someone and left a message, no call back. We called Monday morning and expressed our frustrations and were told we would have someone call back. Someone did call back they said they forgot to call us and offered us half of what I wanted and half of what other dealers have offered me for my trade-in. Extremely frustrating process and they missed a sale, because of poor customer service and lowballing the trade-in.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. I am sorry you had a poor experience. At Renn Kirby Mitsubishi we take these matters seriously. Please contact me at your... earliest convenience. Thanks, Dave Rowland General Sales Manager 301.663.4185 david.rowland@rennkirby.com

  • 1.0 out of 5
    June 5, 2018

    Here's my nightmare story, the short version: went to the dealership on my own (took an uber there, my car was totaled). Started purchase paperwork,... wasn't finished until after close. All other customers were gone. I was left alone in a room with an old man who, while doing the paperwork, made inappropriate conversation with sexual topics. I had no way to leave the dealership without completing the sale and getting car keys. I was stuck there listening to his filth for about an hour and didn't know what to do. I consider his speech to be sexual harassment. Fast forward, three months after buying the car, I STILL DON'T HAVE LICENSE PLATES. Three MONTHS later! I've gone through two sets of temp tags! Every time I call, the title clerk Becky gives me a new excuse. She's messed it up at every turn and the management hasn't helped her out OR helped me out. This place is an absolute MESS.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your purchase. W take these matters very seriously. Pleas contact me at your earliest convenience so w can discuss the situation. Thanks..., Dave Rowland General Sales Manager 301.663.4185 david.rowland@rennkirby.com

  • 5.0 out of 5
    February 21, 2018

    The sales staff are very helpful and understanding. I had personal and credit issues, but they were very understanding, non-judgemental, and got me the... new car I wanted with no fuss!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
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