Timbrook Ford

This by far is one of the worst places to deal with for vehicle maintenance. Timbrook Ford received the vehicle on Feb 5th, 2024, for some repairs that were identified in a previous failed state safety inspection. The repairs were supposed to be between 300-600 dollars. It was also supposed to be done or worked on by next day. No phone call was ever received from the shop to state the car was done. When we finally called about the vehicle we were told that it still needed more work that what was quoted originally in order for it to pass inspection. This was going to add another 500-600 dollars. This song and dance went on until the following Thursday where the bill was now up around 1600 dollars and then still being told the vehicle was not finished. At that point a phone call was made where some service advisor pretended to be the service manager. The following day which is now a Friday and the end of week 2 for them having the vehicle, we do get a call finally getting a loaner vehicle from the Dealership. The following week happens and on Tuesday the 20th of Feb 2024 I get a call from the service manager stating that a mechanic was working on it that didn’t really work on cars that old. It is a 2007. He was on the correct path and that the service manager would work on the price for the inconvenience. I get the call to go pick up the vehicle on Thursday Feb 22nd, 2024. Go in to the dealership return the loaner car. Look at the bill after the service advisor briefly explains what the service manager did. Total taken off of a 1800+ dollar bill was 159.70. It dropped the total to 1660 and some change. So DO NOT TAKE your vehicle there for any service the incompetence is rampant. The dealership wouldn’t know customer service if it fell out of the sky and landed on them. Keeping a vehicle for almost 3 weeks to supposedly fix it is also insane. Bilking the customer out of money because your mechanic is incompetent is not the way to do business. Failure to update the customer in a timely manner about the status of the vehicle is not how I have ever been treated. If the customer has to call you to get the information about their vehicle perhaps then you should not be in the business of maintenance. Also as a side note, here in 2024 where we can pretty much get parts or anything else delivered to us in a timely manner and overnighted if necessary. Spare me the “it is difficult to get parts in” story. The supply chain is not having the same issues as a few years ago. This dealership is just incompetent. Continue to do business with them at your own risk. You have been warned about the shady nature and business practices of this dealership.

Friendly employees! Tyler worked hard to get the bronco I wanted! Learned some things when searching for bronco

I had to get a state inspection. When I bought my pickup from this dealership I got free lifetime state inspection. When I arrived they took my pickup in and did the inspection while I talk with the sales manage and the rest of the sales staff. I will definitely buy from this dealership again. Great service!!

Josh and Don were very helpful and explained all things about our new truck very well.

Because of the popularity of the Ford Bronco Sport it takes a while to get a custom order. In our case, it took jusy over 4 1/2 months. Ben is our salesperson and was very kind and patient.

From buying a car Angelo and Ben are fantastic always and buying parts from robert and Brian?.Timbrook Fors Is the best

I have used Timbrook Ford for the past several years to do WV Inspection. Typically, it takes 20 minutes to a half hour. Today, my appointment was at 8:30. I left the dealership at 10:00. This is unacceptable! What makes matters worse, I had to go out and see if my vehicle was ready. The Service Advisor who took my information was no where to be found. The one who was left at the desk was leaning back in the chair looking at her cell phone. My paperwork was ready but I had not been called. There were other customers in the waiting room complaining as well. A state inspection should not take an hour and half. Customer service today was unacceptable and I will not go back!

This is one of the rare, honest dealerships in the area. They go out of their way to test you like family. This is my second purchase from them and they will be my go to dealer moving forward. Honest and upfront about everything. No dealer mark ups like most of the Country is doing right now!!! Just a great place. Ben Benedict and Angelo Zaccone helped me out and are top notch guys all the way around! Keep up the great work and attitude!!

Brian Tucker is amazing. So helpful. Has been looking for a used truck for me for some time now.

Car buyers, beware! Once they’re done making a sale off you, they’re done with you. The service department BLOWS. They’ve had my car for two months: *calls returned (incl. the awful service mgr): 0 *updates given: 0 *parts ordered: 0 *work done: 0 The only reason the part got ordered is because after the first month, I had to call corporate and that’s who ordered the part. Today, it took her 5 tries to get through and then they told her they didn’t even have my car because they’re so disorganized and ridiculous they can’t be bothered to keep track of anything. Don’t waste your time or money with these people.