Lebanon Ford

Awesome experience with Tom and extremely satisfied with the purchase of my Ford Mustang convertible!

I’ve had multiple disappointing experiences with this dealership going back to 2021, starting with rude and unhelpful sales staff when trying to purchase a vehicle. Despite that poor first impression, I gave them a second and even a third chance. On my second visit, my truck was brought in for a recall repair, and I was told the part couldn’t be programmed because the truck was “tuned.” That wasn’t technically accurate — the camera system operates through the BCM, not the PCM — meaning the quoted reason for refusal was incorrect. My third and final visit was even worse. I scheduled a 7:30 AM service appointment, arrived on time, and all the service bays were still locked at 7:45 AM. My truck didn’t get into a bay until nearly 8:30 AM, and a basic oil change and tire rotation wasn’t completed until 10:00 AM — roughly 2.5 hours for routine maintenance. After giving this place three chances, I can’t recommend them and will not be returning.

Service department is alot to be desired, had a bedliner put on my truck,tailgate would not open after installing, came back to pick up truck gas tank almost empty after having half a tank to start with, also had wool wax under coating applied, it's now slinging black crap onto sides of truck,not to mention that is possibly gumming up my evaporate purgevalve which was replaced less than 500 miles ago and was charged more on warranty deductible than what the part was worth. I will not be a returning happy customer.

I am very hesitant to trust anyone in the car selling business. Not a great reputation overall. But I had a great experience with this dealership. Ed Popp was great.

I recently completed a long-distance purchase of a truck from Lebanon Ford, and I can’t say enough good things about Chad Wallace (my salesman), the sales manager, and the finance manager. This was truly exceptional from start to finish. Chad Wallace was outstanding with communication throughout the entire process. Being hours away, I relied heavily on phone calls, texts, emails, and photos/videos, and Chad was responsive, clear, and patient every single time. He kept me updated without ever being pushy, and the truck arrived exactly as described—no surprises, no disappointments. The photos and details were spot-on. The purchase itself was quick, straightforward, and refreshingly free of gimmicks. No hidden fees, no games with the price or my trade-in. The trade value was fair, and the price on the new truck was competitive and honest. Everything moved fast but never felt rushed. When I arrived for the test drive and final steps, the sales manager took a few minutes to come out, say hi, and chat casually, no pressure, no hard sell, just genuinely friendly conversation. It set such a relaxed, positive tone. The finance manager was another highlight. As a fellow veteran, he immediately made me feel at ease and like he was shooting straight with me. He explained options clearly, offered additional warranty/services and upgrades without any pressure, and handled everything efficiently. There was a brief hiccup when a thunderstorm knocked their system offline for a moment (totally not his fault!), but he stayed calm, kept things moving, and we even had a great conversation while waiting. The whole finance process was quick, painless, and transparent. One of the biggest surprises came after the deal was done. On my drive home, I realized I needed a second key (the truck only came with one) to reset the door code and for peace of mind. I reached out to Chad, figuring I’d be on my own since the paperwork was signed. To my shock, they offered to reimburse me for getting a replacement at a local dealer. I was floored, they didn’t have to do that, but they stood by their word 100%. I ordered the key, submitted the receipt, and they promptly sent me a check. That’s integrity you rarely see anymore! This was, without question, the best buying experience I’ve ever had at any dealership. No high-pressure tactics, no nonsense, just honest, professional people who genuinely care about doing things right. A huge thank you to Chad Wallace and the entire team at Lebanon Ford! You guys do it right! If you’re in the market for a Ford or just want a dealership that treats you like family, look no further. I can’t recommend them enough!

I recently completed a long-distance purchase of a truck from Lebanon Ford, and I can’t say enough good things about Chad Wallace (my salesman), the sales manager, and the finance manager. This was truly exceptional from start to finish. Chad Wallace was outstanding with communication throughout the entire process. Being hours away, I relied heavily on phone calls, texts, emails, and photos/videos, and Chad was responsive, clear, and patient every single time. He kept me updated without ever being pushy, and the truck arrived exactly as described—no surprises, no disappointments. The photos and details were spot-on. The purchase itself was quick, straightforward, and refreshingly free of gimmicks. No hidden fees, no games with the price or my trade-in. The trade value was fair, and the price on the new truck was competitive and honest. Everything moved fast but never felt rushed. When I arrived for the test drive and final steps, the sales manager took a few minutes to come out, say hi, and chat casually, no pressure, no hard sell, just genuinely friendly conversation. It set such a relaxed, positive tone. The finance manager was another highlight. As a fellow veteran, he immediately made me feel at ease and like he was shooting straight with me. He explained options clearly, offered additional warranty/services and upgrades without any pressure, and handled everything efficiently. There was a brief hiccup when a thunderstorm knocked their system offline for a moment (totally not his fault!), but he stayed calm, kept things moving, and we even had a great conversation while waiting. The whole finance process was quick, painless, and transparent. One of the biggest surprises came after the deal was done. On my drive home, I realized I needed a second key (the truck only came with one) to reset the door code and for peace of mind. I reached out to Chad, figuring I’d be on my own since the paperwork was signed. To my shock, they offered to reimburse me for getting a replacement at a local dealer. I was floored, they didn’t have to do that, but they stood by their word 100%. I ordered the key, submitted the receipt, and they promptly sent me a check. That’s integrity you rarely see anymore! This was, without question, the best buying experience I’ve ever had at any dealership. No high-pressure tactics, no nonsense, just honest, professional people who genuinely care about doing things right. A huge thank you to Chad Wallace and the entire team at Lebanon Ford! You guys do it right! If you’re in the market for a Ford or just want a dealership that treats you like family, look no further. I can’t recommend them enough!

Highly recommend. Great place and great people. Jaden Sayles was awesome to work with. The whole process was easy and smooth.

Once you walk out the door with your cars, they could care less about you or making things right. I definitely won't be back to buy another car from them!

GREAT PEOPLE TO WORK WITH. THEY GO THE EXTRA MILE!!! THANKS FOR YOUR HELP BRYAN. AAAAA+++++

They were extremely helpful and responsive to my questions. I felt we all our needs were taken care of. Very professional and personable staff! I highly recommend this dealership, especially Grant and Bryan H.