Russ Hubler Chrysler Dodge Jeep RAM

This review is for the New Castle Russ Hubler dealership. Roger Butler and Joe Smith have been the keys to keeping us coming back to the dealership and staying brand loyal. There are many options out there for vehicles, but it is the customer touch and interaction that makes the difference for us. These gentlemen know what a customer means to a dealership, they know how to treat them, and how to keep them coming back. In fact, the culture that they have established at Russ Hubler is apparent in all of the members of the sales team, and all the way through the service department and body shop. Both Joe and Roger have time and time again bent over backwards to make things work for us and have stayed loyal to us as customers. We will never go anywhere else for our vehicle needs as long as the chemistry and customer focus stays the way it is today at Russ Hubler! Great work Joe and Roger, you make the difference and the Hubler name is better because of you both!

I had an outstanding experience at Russ Hubler CDJR in New Castle, IN! Roger and the rest of the staff were in incredibly welcoming and professional. They took the time to understand my needs and helped me find the perfect vehicle without any pressure. The Roger & the team were knowledgeable, patient, and went above & beyond to ensure I was comfortable with my decision. The financing process was smooth and transparent, with no hidden surprises. What stood out the most was their commitment to customer satisfaction. They genuinely care about their customers & make you feel valued every step of the way. I couldn't be happier with my new Jeep & the exceptional service I received. If you're in the market for a new or used car, I highly recommend Russ Hubler Chrysler Dodge Jeep Ram. They’ve earned mine & my family's trust & loyalty for years to come!

If I could give them a zero I would! Back in June 2024, we were traveling to Hagerstown to visit family we live in northern Indiana. Mind you now I was driving a 2002 PT Cruiser that has less than 80,000 miles on it that has had routine maintenance good car and I love it. So it starts overheating. When we lived around there we had bought from Goodwin they were great! This place is a rip-off! Since they supposedly fixed our problem we have nothing but trouble. After we have told several people our story they couldn't believe it, so if you need anything done to your vehicle I sure would steer clear of this place!

Dealer was great to work with. Everyone I dealt with was really helpful. I bought a truck online and truck was as described. I would definitely recommend this dealership.

I had a great experience. The staff was great. The price was excellent and I have had no issues with the car. A+ all around

Tried getting a hold of this dealer 3 times, still no response. Poor customer response.

DO NOT TRUST THEM! They took a $2000 deposit for a Jeep that we were going to pay cash for, and then a day or two later they decided to "change their policy" and not honor employee pricing (we qualify for employee pricing). They told us we could still have it, but it would be at MSRP, which was $5k more. Very deceitful. STAY AWAY!

Nothing but good things to say about the people at Russ. Wood has been my go-to guy for sales and questions. Sadly we see reviews written when someone has negative things to say.. No dealership is perfect. I’m glad we still have a dealership in New Castle.

I always go there to get my oil changed and service work if I need anything done to my jeep limited there their prices are reasonable for automobile repairs and service I would advise anyone that has a Chrysler automobile that needs repair or service to take it to Hubler

Purchased a new key and was quoted $184 by phone and in person. The bill was $251.88 with tax. They added $55 labor for the programming without telling me there would be an additional charge. When I complained the parts guy (big heavy set guy) said he told me. He did not! I would not be writing this if there was any truth in him telling me about the additional charge. It's not about the money because I would have had the key made regardless because I needed it. This Chrysler dealer is untrustworthy!!! Get a written estimate if you must use them! Clear case of switch and bait.