Arapahoe Kia

Excellent experience from online scheduling to driving away with a newly washed car. All personnel were very pleasant and courteous. Plan to make this... my service center.

3 stars for Sales 1 star for finance 2 stars for the dealership August 2019 - My wife and I went in to lease a Kia Sorrento back where we spent Friday... evening test driving the cars and returned on Saturday to look at leasing options. We spoke to a sales rep and agreed on a price range obviously depending on our credit and duration of the lease. From that price range, we figured we would be along the lower number (since we have credit in the 800 range) we continued the leasing process. We began the paperwork with the sales manager, when we transitioned the process into the finance group. This is where it went from Okay to Bad. We sat down with the finance manager and began to review the process of our lease. At this point we got our monthly payment which was on the higher end of the number range given to us. This surprised us to say the least due to our excellent credit. The finance manager mentioned this was due to taxes not being included, which the sales manager informed us that taxes were included (Issue #1). Instead of fighting it, we agreed to the payment and moved on. The finance manager then introduced the warranty process. After declining the service, the finance manager said and I quote "Here’s what I’ll do, I’m able to move some numbers around and get that same warranty for you for only $2 more month”. Figuring this would cover a majority of the "issues" we would have with a lease, we continued with the process. The next sheet to sign highlighted the overall cost of the warranty, which once was $400 (fake numbers for example) dollars and now became ($600) dollars. Getting a bit frustrated I asked how our price went from A to B and now to C. The finance manager could sense our frustration and began to explain the same theory of punching some keys and moving numbers around. (Issue #2) Again we decided to move on with the process. Finally before almost having the keys in hand, the finance manager introduced a fee for returning the car at the end of the lease to the dealership in the term of $400. Again this wasn’t even explained to us during any part of the buying process (Issue #3). At this point this is when my wife and I decided that this wasn't the best decision for us since this was the 3rd time that the price continued to go up. We tried to be nice about it saying we needed to leave and think about it, and the finance manager said "I would recommend against that, we might not have time for you, and I will be very busy later today." A bit shocked with that response, we left the keys, all paperwork and left the dealership and not returning. I would summarize this review by stating that this dealership wasn't upfront with all of the pricing when leasing a vehicle, when asked multiple times. To be honest it felt like we were getting taken advantage of. We ended up taking our business elsewhere and purchased a car for the same price as a 36 month loan from this dealership. I believe this would show how outrageous their pricing scheme is. I would not recommend this dealership, and now after seeing other reviews and their overall rating, I can see why they are at the rating they are.

Came in for repair on our 2014 Soul, left with a new 2018...as always service staff were great. Sales team was also helpful. Love the new location!

Purchased a 2019 Stinger. The car is awesome. The post-sale help was terrible. Paperwork had to be redone for some issues with taxes, and after weeks... of waiting for a new account number, several calls to this dealership were met with "We will look into it." No one ever did. It was not until I received a call from Kia Finance, requesting a payment with late charges that I knew I finally had a new account. Great cars, but unimpressed with the service.

Service department is terrible!!! Many of the same issues others have talked about in online reviews. They do not return calls, do not care about your... time, cannot diagnose anything unless a “code” is thrown, and like someone else said, they couldn’t fix a flat tire. Needless to say, we will never buy another Kia again because this is the only dealership near our house to work on warranty issues.

I was in immediate need of a new car. I previously had a KIA Serento and when I needed a new car, I started looking at another Serento. I just so... happened to be paired with Lori Lucy. Lori made the whole process easy and uneventful. Lori and everyone at Arapahoe KIA made me feel very comfortable. I am glad that I decided to look for my new car at Arapahoe KIA . Thank you Lori Lucy and team.

I have now purchased 3 cars from Arapahoe Kia. We came in for service on our 15 Sorento and ended up leaving in a new 19 Sorento. The salesmen Joe went... above and beyond. Joe made this the best car buying experience in my life! Thanks again Joe

Second Kia Sportage from Arapahoe. Second car and second experience were both better than the first thanks to Braylon. No pressure. No games! This is the... place top notch service when it comes to buying a car.

I went into Arapahoe Kia looking for a pre owned vehicle. I worked with Charlie Wilson. He happily showed me several cars in their inventory that could... work for me. I have narrowed it down to 2 vehicles. I will be making my decision soon. Charlie makes the car buying experience very easy and pressure free! If you are looking for a vehicle I would highly recommend Charlie at Arapahoe Kia!

MY SALES LADY LUCY LORI WAS FANTASTIC NOT MTO MENTION THE WHOLE STAFF THERE EDDIE BROOKS ART CRUZ AND SCOTT WILBERS MADE SURE I GOT A GREAT CAR AT AN AFFORDABLE... CAR PAYMENT AND I WAS WALKED THROUGH EVERYTHING FROM LOOKING TO PURCHASING GREAT WONDERFUL DEALERSHIP