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3 lifetime reviews.

  • 5.0 out of 5
    August 23, 2014

    Chad and Scott were extremely customer friendly and professional. I got a great deal for my car, and a discount on my extended warranty. Before I left... Scott said if there's any problems or anything else l need, to please feel free to call him, and he would take care of it. These guys are wonderful.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 2.0 out of 5
    May 27, 2014

    I recently purchased a "GM CERTIFIED" used truck from them. The original experience at the dealership was pleasant. The problems came later. When i wa...s signing the papers for the truck the finance guy handed me a paper which was the 172 point inspection paper that was supposed to be filled out by a service technician while servicing the truck. The paper looked like someone filled it out at their desk. He told me to sign it. I said to him I don't know if this has been done and he responded this is where you just have to "trust us." I should have walked out with that. The truck has a scratched windshield and needs to be replaced. I didn't notice it until i took it to have the windows tinted. Now its all i can see out the windshield. It appears that someone tried to scrape ice off of the windshield with a piece of steel or something sharp. Only fix for this is going to be to replace the windshield for $400. I have already spent $30 to have the windshield tint strip installed on it. Once i get a new windshield it will be another $30. I then realized the truck had wheel locks on it. Searched the truck and guess what: No wheel lock key. Shocker Right?. Best part is that i called the dealer and they assured me it was in the truck. I loved dealing with them so much that i made up the fact that i can't find the wheel lock key. Another trip to my local dealer. $50 to remove wheel locks and another $40 to replace the lug nuts. As i was digging threw the truck i noticed that the bed was pretty scratched up under the bed liner. I thought wow thats' odd.. I looked under the truck to see how beat up it was. I found a 6'' diameter hole in the middle of the bed where someone had a gooseneck hitch in it. Awesome! Just feel like i have been deceived a bit by this dealer. Not to mention that the owner Scott Studabaker (the owner) was a complete jerk to me on the phone to the point i wanted to just return the truck. P.S. don't take your little children into the mens restroom there especially if they can read. They have a very offensive sign in there over the toilet that talks about the size of the male appendage and not being able to properly urinate into "his" toilet. I was glad i didn't have my son with me there that day. Very unbecoming of a professional, customer oriented environment.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

  • 5.0 out of 5
    February 2, 2013

    Chad was extremely professional, honest and friendly. The car was exactly as described. What more does one need? This is a medium sized dealer, with N...O Hidden Fee's! Excellent!

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    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?

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Studebaker Buick GMC
3200 E Main St Richmond, IN 47374
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