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Massey Hyundai

(987 reviews)
Visit Massey Hyundai
Sales hours: 8:30am to 8:00pm
Service hours: 6:00am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 6:00am–6:00pm
Tuesday 8:30am–8:00pm 6:00am–6:00pm
Wednesday 8:30am–8:00pm 6:00am–6:00pm
Thursday 8:30am–8:00pm 6:00am–6:00pm
Friday 8:30am–8:00pm 6:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2018 consumer dealer award
View 4 awards
2014 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (240) 329-0622 (240) 329-0622
Service (888) 484-1663 (888) 484-1663

Inventory

See all 303 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since May 2023.
QUICK AND EASY FREE APPRAISALS! TOP DOLLAR FOR YOUR VEHICLE! Massey Hyundai is a local as well as a family owned business that offers a very extensive inventory available at competitive prices. We offer an outstanding Service and Hyundai parts all at a convenient location. Our customers travel from all over Maryland West Virginia Virginia and Pennsylvania for all their Hyundai needs. Our expert Service & Parts professionals will help your Hyundai vehicles in great shape! If we can be of any assistance while visiting us online send us an email or give us a call . TRADE IN'S WELCOME!!!
Peace of Mind Comes Standard. Superior Customer Service

Service center

Phone number (888) 484-1663

Service hours

Monday
6:00am–6:00pm
Tuesday
6:00am–6:00pm
Wednesday
6:00am–6:00pm
Thursday
6:00am–6:00pm
Friday
6:00am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Reviews

(987 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I've been doing research over the last couple of months

I've been doing research over the last couple of months for a new Santa Cruz. I have contacted several dealerships in Maryland to discuss various options and incentives. My experience has spanned from great to outright dishonesty. I without reservation recommend Dain Hightower at Massey Hyundai as a sales consultant to work with. Dain has been respectful, honest and helpful. No surprise that Dain has received many awards. Double thumbs up!

I've been doing research over the last couple of months

I've been doing research over the last couple of months for a new Santa Cruz. I have contacted several dealerships in Maryland to discuss various options and incentives. My experience has spanned from great to outright dishonesty. I without reservation recommend Dain Hightower at Massey Hyundai as a sales consultant to work with. Dain has been respectful, honest and helpful. No surprise that Dain has received many awards. Double thumbs up!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you for the great review. We are glad to hear you had a positive car buying experience with Massey Hyundai. We hope you are enjoying your new car and we look forward to serving you again soon. Again, congratulations!

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Best car buying experience of my life!

I’ve visited many dealerships in Hagerstown, and many of them are doing their best to squeeze every dollar out of your pocket. Massey is the exact opposite. Our salesperson, Brian Van Winkle, was pleasant, professional and not at all pushy. We purchased the exact vehicle we wanted at a fair price. The finance office was exactly the same way. Told us our options and we picked the one we wanted. This place is a breath of fresh air!

Best car buying experience of my life!

I’ve visited many dealerships in Hagerstown, and many of them are doing their best to squeeze every dollar out of your pocket. Massey is the exact opposite. Our salesperson, Brian Van Winkle, was pleasant, professional and not at all pushy. We purchased the exact vehicle we wanted at a fair price. The finance office was exactly the same way. Told us our options and we picked the one we wanted. This place is a breath of fresh air!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the 5- star review. It is wonderful to hear you found the perfect car that fits your needs. Again, congratulations and we look forward to serving you again soon.

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Terrible Vehicle

I would not recommend Massey Hyundai of Hagerstown Maryland to anyone. They must have the worst service center/mechanics around. They feed you nothing but excuses and lies. They don't honor anything they tell you when you buy a vehicle from them. Every oil change they do on my vehicle after a little more than a thousand miles, there will be no oil on my oil stick, and they say that's normal. When I bought the vehicle, I paid extra for the "Premium wrap bumper to bumper" extended warranty. Since June, they've had to do multiple repairs on this vehicle, and when I'd get my car back after a few days, the check engine light would come right back on again. They had my vehicle the entire month of October. They've had to replace 2 catalytic converters, which I had to pay out of pocket for them. Now the check engine light is on again, and they're telling me it has something to do with the catalytic converters, and they want more money. Really?

Terrible Vehicle

I would not recommend Massey Hyundai of Hagerstown Maryland to anyone. They must have the worst service center/mechanics around. They feed you nothing but excuses and lies. They don't honor anything they tell you when you buy a vehicle from them. Every oil change they do on my vehicle after a little more than a thousand miles, there will be no oil on my oil stick, and they say that's normal. When I bought the vehicle, I paid extra for the "Premium wrap bumper to bumper" extended warranty. Since June, they've had to do multiple repairs on this vehicle, and when I'd get my car back after a few days, the check engine light would come right back on again. They had my vehicle the entire month of October. They've had to replace 2 catalytic converters, which I had to pay out of pocket for them. Now the check engine light is on again, and they're telling me it has something to do with the catalytic converters, and they want more money. Really?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Be Aware....Don't be stupid....

Massey used to be a great place to buy a car with dignity. Not anymore! They try to convince you to buy junk if they don't get their way with someone. They have become like the rest of the country, it's called GREED. It's so disturbing how mankind, now in these times, will not help their fellow brothers & sisters. (figure of speech) I will definitely spread the word to everyone to beware of the deception at Massey. They could care less about you, just your money and interest. The reps put on a good show, but I could see right through them. I just played along with their childish, and deceptive game. They more and likely think you're stupid, but not all are drawn in on their lies.

Be Aware....Don't be stupid....

Massey used to be a great place to buy a car with dignity. Not anymore! They try to convince you to buy junk if they don't get their way with someone. They have become like the rest of the country, it's called GREED. It's so disturbing how mankind, now in these times, will not help their fellow brothers & sisters. (figure of speech) I will definitely spread the word to everyone to beware of the deception at Massey. They could care less about you, just your money and interest. The reps put on a good show, but I could see right through them. I just played along with their childish, and deceptive game. They more and likely think you're stupid, but not all are drawn in on their lies.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Our experience purchasing a new car was excellent!

Our experience purchasing a new car was excellent! Highly recommend (salesperson) Steve and this dealership!

Our experience purchasing a new car was excellent!

Our experience purchasing a new car was excellent! Highly recommend (salesperson) Steve and this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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NEVER USE THIS DEALERSHIP-THEY WERE VERY UNPROFESSIONAL

NEVER USE THIS DEALERSHIP-THEY WERE VERY UNPROFESSIONAL AND ATTEMPTED TO USE UNDERHANDED, TACTICS TO SECURE THE SALE OF A FIRST TIME CAR BUYER! THE SALESMAN ATTEMPTED TO FORCE THE SIGNATURE ON A PIECE OF PAPER WITH A PRICE AND MONTHLY PAYMENT, REFUSING TO TELL US WHAT THE INTEREST RATE WAS WE HAD TO SIGN FOR, BEFORE WE COULD SPEAK TO A FINANCE MANAGER THAT WE HAD ASKED TO TALK TO. AFTER CONTINUED REFUSAL TO ALLOW US TO SPEAK TO HIM, WE RELUCTANTLY SIGNED THRU COERCION. WE MARKED THRU IT SAYING WE DIDNT AGREE TO THE RATES AND WERE TOLD PRICING COULD BE MATCHED. WE ASKED TO TAKE A PHOTO OF WHAT WE HAD SIGNED AND WERE TOLD IT WAS NOT ALLOWED, BUT I TOOK ONE ANYWAY. AFTER WAITING OVER 2 HOURS FOR OUR TURN, SO THEY SAID, TO SPEAK TO THE FINANCE MANAGER WHO WAS SUPPOSEDLY WITH OTHER PEOPLE, I WALKED INTO AN EMPTY OFFICE, ASKED THE YOUNG MAN IF HE WAS THE FINANCE MANAGER AND THAT WE HAD BEEN WAITING OVER 2 HOURS. HE SAID YES AND I TOLD HIM IT APPEARED THE INTEREST RATE FOR MY YOUNG FRIEND WAS AROUND 15%! HE SAID YES. I SAID THAT IS ABSURD AND THEN ASKED HIM TO MATCH THE PRICE. HE INFORMED ME WE HAD SIGNED A PAPER AGREEING TO THE PRICE! I TOLD HIM WE WERE FORCED TO SIGN IT IIN ORDER TO SEE HIM AND WERE TOLD IT DIDNT MEAN ANYTHING AND THAT WE COULD SHOW YOU THE PRICE WE HAD SEEN ON THE INTERNET. HE REFUSED AFTER CALLING THE SALESMAN IN. WE HAD COPIES OF INTERNET OFFERS AND THEIR OWN ADVERTISING SHOWING 6.9 % RATE FOR CREDIT THAT WE HAD. WHEN I SAID WE WERE ASKING OUR BUSINESS ELSEWHERE, BEFORE SPEAKING TO THE FINANCE MANAGER, WHO ALSO DIDN’T SEEM TO VALUE OUR BUSINESS…WE WERE TOLD TO GO AHEAD IF THATS WHAT WE FELT WE NEEDED TO DO. THE NEXT MORNING WE DROVE TO TOWSON HYUNDAI WHERE WE WERE MET WITH PROFESSIONALISM, KINDNESS AND RECEIVED 6.99% INTEREST AND A TRUE APPRECIATION FOR THE SALE OF A FIRST TIME BUYER! IT WAS A GREAT EXPERIENCE AND ALTHOUGH I DONT WISH THE MASSEY EXPERIENCE ON ANYONE, IT WAS GOOD FOR MY YOUNG FRIEND TO SEE THE EXTREME CONTRAST OF GOOD BUSINESS VERSUS SHADY BUSINESS PRACTICES AND THOSE THAT THINK THEY CAN OPERATE THAT WAY! BUYER BEWARE!

NEVER USE THIS DEALERSHIP-THEY WERE VERY UNPROFESSIONAL

NEVER USE THIS DEALERSHIP-THEY WERE VERY UNPROFESSIONAL AND ATTEMPTED TO USE UNDERHANDED, TACTICS TO SECURE THE SALE OF A FIRST TIME CAR BUYER! THE SALESMAN ATTEMPTED TO FORCE THE SIGNATURE ON A PIECE OF PAPER WITH A PRICE AND MONTHLY PAYMENT, REFUSING TO TELL US WHAT THE INTEREST RATE WAS WE HAD TO SIGN FOR, BEFORE WE COULD SPEAK TO A FINANCE MANAGER THAT WE HAD ASKED TO TALK TO. AFTER CONTINUED REFUSAL TO ALLOW US TO SPEAK TO HIM, WE RELUCTANTLY SIGNED THRU COERCION. WE MARKED THRU IT SAYING WE DIDNT AGREE TO THE RATES AND WERE TOLD PRICING COULD BE MATCHED. WE ASKED TO TAKE A PHOTO OF WHAT WE HAD SIGNED AND WERE TOLD IT WAS NOT ALLOWED, BUT I TOOK ONE ANYWAY. AFTER WAITING OVER 2 HOURS FOR OUR TURN, SO THEY SAID, TO SPEAK TO THE FINANCE MANAGER WHO WAS SUPPOSEDLY WITH OTHER PEOPLE, I WALKED INTO AN EMPTY OFFICE, ASKED THE YOUNG MAN IF HE WAS THE FINANCE MANAGER AND THAT WE HAD BEEN WAITING OVER 2 HOURS. HE SAID YES AND I TOLD HIM IT APPEARED THE INTEREST RATE FOR MY YOUNG FRIEND WAS AROUND 15%! HE SAID YES. I SAID THAT IS ABSURD AND THEN ASKED HIM TO MATCH THE PRICE. HE INFORMED ME WE HAD SIGNED A PAPER AGREEING TO THE PRICE! I TOLD HIM WE WERE FORCED TO SIGN IT IIN ORDER TO SEE HIM AND WERE TOLD IT DIDNT MEAN ANYTHING AND THAT WE COULD SHOW YOU THE PRICE WE HAD SEEN ON THE INTERNET. HE REFUSED AFTER CALLING THE SALESMAN IN. WE HAD COPIES OF INTERNET OFFERS AND THEIR OWN ADVERTISING SHOWING 6.9 % RATE FOR CREDIT THAT WE HAD. WHEN I SAID WE WERE ASKING OUR BUSINESS ELSEWHERE, BEFORE SPEAKING TO THE FINANCE MANAGER, WHO ALSO DIDN’T SEEM TO VALUE OUR BUSINESS…WE WERE TOLD TO GO AHEAD IF THATS WHAT WE FELT WE NEEDED TO DO. THE NEXT MORNING WE DROVE TO TOWSON HYUNDAI WHERE WE WERE MET WITH PROFESSIONALISM, KINDNESS AND RECEIVED 6.99% INTEREST AND A TRUE APPRECIATION FOR THE SALE OF A FIRST TIME BUYER! IT WAS A GREAT EXPERIENCE AND ALTHOUGH I DONT WISH THE MASSEY EXPERIENCE ON ANYONE, IT WAS GOOD FOR MY YOUNG FRIEND TO SEE THE EXTREME CONTRAST OF GOOD BUSINESS VERSUS SHADY BUSINESS PRACTICES AND THOSE THAT THINK THEY CAN OPERATE THAT WAY! BUYER BEWARE!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Cma’s new customer

I was there to buy a vehicle. I offered a reasonable offer to which I was told they couldn’t accept. I looked back a month later and the vehicle is online for 800 less than what I offered. If you feel you got a good deal there then you got had. Then I looked at new ones and went to Cma in Winchester. Got it for 20 dollars a month less AND they include lifetime power terrain warranty.

Cma’s new customer

I was there to buy a vehicle. I offered a reasonable offer to which I was told they couldn’t accept. I looked back a month later and the vehicle is online for 800 less than what I offered. If you feel you got a good deal there then you got had. Then I looked at new ones and went to Cma in Winchester. Got it for 20 dollars a month less AND they include lifetime power terrain warranty.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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RUN AWAY FROM THIS DEALER!!

Don’t go to Massey Hyundai, I went there, found an SUV I fell in love with, had signed all the “deal” paperwork, and was at the point where I was cleaning out my car to move things over when they came out to tell me they made a “mistake “ with their calculations (which I would think would be computer calculated these days) and my payment would be $100 more a month!! When I asked to speak to the finance manager about the reasoning for all of this, they wouldn’t let me without signing more paperwork, in which I refused and walked out with my old car. That was the 3rd strike and final time they burned me! The other two related to a new car I bought from them and lack of oil in my engine after my first oil change, then my brand new car died, they wouldn’t get me a courtesy rental and told me it would be a week before they could even look at it.

RUN AWAY FROM THIS DEALER!!

Don’t go to Massey Hyundai, I went there, found an SUV I fell in love with, had signed all the “deal” paperwork, and was at the point where I was cleaning out my car to move things over when they came out to tell me they made a “mistake “ with their calculations (which I would think would be computer calculated these days) and my payment would be $100 more a month!! When I asked to speak to the finance manager about the reasoning for all of this, they wouldn’t let me without signing more paperwork, in which I refused and walked out with my old car. That was the 3rd strike and final time they burned me! The other two related to a new car I bought from them and lack of oil in my engine after my first oil change, then my brand new car died, they wouldn’t get me a courtesy rental and told me it would be a week before they could even look at it.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great Pre Owned Vehicle!

Kyle and the Massey Hyundai team sent me away satisfied in my Pre Owned Tucson! The process ended in a flourish as Kyle answered questions to my satisfaction then handed me off to Nick and RD the next morning. Great teamwork. Great used vehicle and great experience, all boxes checked! Thanks Gentlemen.

Great Pre Owned Vehicle!

Kyle and the Massey Hyundai team sent me away satisfied in my Pre Owned Tucson! The process ended in a flourish as Kyle answered questions to my satisfaction then handed me off to Nick and RD the next morning. Great teamwork. Great used vehicle and great experience, all boxes checked! Thanks Gentlemen.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I highly recommend Massey Hyundai if you are in the

I highly recommend Massey Hyundai if you are in the market for a new Hyundai. No dealer mark up over MSRP and outstanding customer service!

I highly recommend Massey Hyundai if you are in the

I highly recommend Massey Hyundai if you are in the market for a new Hyundai. No dealer mark up over MSRP and outstanding customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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