Diehl'S Ford Sales, Inc.

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
68 lifetime reviews.

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  • 5.0 out of 5
    June 5, 2021

    I was greeted with dignity and respect by both Eric and Ben. I dealt mainly with Eric as Ben was busy with another customer. I got the price I was looking... for on my 2021 FORD XLT Rager with no hassle at all. This dealership is well worth going to and buying from. They are customer service oriented and bring the best that FORD dealership have to offer. I will go back again and again because of their friendly and helpful manners. No hassle, straight forward talk, and no hidden changes in the dealing. I would highly recommend check out Diehl Ford in Grantsville Maryland when looking for new or used vehicle. They are there to provide you with the best they can.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

  • 1.0 out of 5
    April 2, 2021

    I have had a HORRIBLE experience with this dealership. I bought my truck September 29th of 2020 and I have nothing but issues. They have had my truck in... the shop at least 3 times since I purchased it. For a continuous stream of issues that are all related. They refused to believe half of it until WE had to physically show them the issues. And now my warranty has ran out, they had it for approximately 1/2 of it, and it has a huge oil leak in the rear main engine seal and no shop in my area will touch it due to location. I will never use this dealership again and I will NEVER recommend them to anyone.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Christy, we are disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (3...01) 895-5135 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

  • 5.0 out of 5
    March 21, 2021

    It was a nice and easy experience from Diehls. Ben Diehl was great and answered all of our questions with care and courtesy.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Korissa, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're a...lways happy to help!

  • 5.0 out of 5
    November 29, 2020

    So great to deal with. Everyone is super helpful. Will never consider going anywhere else for new car or truck needs!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 10, 2020

    A fast easy no haggle experience. I did all the dealing over the phone and only went to the dealership to sign papers and trade vehicles. Luved working... with this dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Anita, thank you for your wonderful response to the quality of service our Staff provides! Safe travels!

  • 4.0 out of 5
    July 13, 2020

    Process of purchasing the new truck couldn't of been easier.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 21, 2020

    My second car from Diehl?s Ford. Absolutely great to deal with. Ben Diehl goes above and beyond. Highly recommend.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 1, 2020

    Excellent service, came too my home to make repairs

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We appreciate your review, Gary! We're always happy to provide excellent service. Please don't hesitate to reach out to us if there's anything more we... can do!

  • 5.0 out of 5
    November 13, 2019

    Always and excellent experience - from Sales, Parts and Service! Diehl's Ford Sales is the only dealership I will go to. Over the years I have purchased... 9 vehicles from Diehl's and always had them serviced at the Dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    September 24, 2019

    The people at Diehl?s make every part of being a Ford owner an exceptional experience. From choosing the vehicle to maintaining it they make it easy... to understand . Kindness with a smile is the normal way of doing business at Diehl?s and I?m grateful they are here.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Meriam, we appreciate your recommendation of our dealership! Please let us know if you have any additional questions about services you received and t...hank you again for choosing Diehl's Ford Sales!

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