Pointe GMC

I encountered an issue with their sales practice. They insisted on selling a $1,000 Flex product, a supposed anti-theft device that I didn't want. Their Finance Director claimed it was mandated by the owner and pre-installed on all pre-owned vehicles. Be aware that you are not required to purchase these Flex products if you choose not to.

Everything started out okay with the typical sales routine, then things quickly turned when we had to discuss the price. The deal quickly came to an end because we could not agree. Lost all future sales from me and anyone I know.

Everything started out okay with the typical sales routine, then things quickly turned when we had to discuss the price. The deal quickly came to an end because we could not agree. Lost all future sales from me and anyone I know.

Chris Corolla was great during the process of purchasing my new vehicle. The process was quick and smooth. I did not feel pressured and am happy with the outcome, thanks again.

Looking for a Cayenne Turbo, they are advertising a Cayenne S as a Cayenne Turbo. So what do you call a Cayenne S? A Cayenne Turbo S? Then what do you call a Cayenne Turbo S?

The guys at pointe where great and made it a painless experience thank you again

Got a crazy deal on Acadia Denali, 699/m no money down, wife is very happy, great car - great service! Thanks, Highly recommend

Got a crazy deal on Acadia Denali, 699/m no money down, wife is very happy, great car - great service! Thanks, Highly recommend

John was awesome, he got me in my 2018 GMC Sierra, the vehicle was at a great price, he walked me through the process of purchasing. 10/10 reccomend

I have never had an issue like this happen at a dealership. On 10/29 I met with John Morgan, the General Manager, to arrange trading in my car or just outright sell it. The vehicle that I was interested in was brought up for me to look at and the first thing I saw was it had the check engine light on! I decided to just go with selling my vehicle. He gave me an offer and when we agreed on it, I told him I would be back in 2 days allowing me to take out the security products I put in. On 10/31 I met with John and paid the difference in payoff. He had me sign a few documents including the odometer and POA, gave me back my plates and I gave him both keys. About 4 hours later I get a call from Juan, who tells me John no longer worked for the dealership, that I had not completed all the needed paperwork, and that they are no longer interested in the car. He wanted me to come pick it up and they would refund me the money I paid for the payoff. I asked for a call back from someone who made this choice and was told I would hear back in twenty minutes. An hour and a half later I got a call from Juan that the person in corporate was busy and would call me the next morning. The next day when nobody called, I called and spoke to another "gm" who said he would take care of this personally. The next day, now Saturday, I called again only to speak to ANOTHER GM, this time his name was Henry. He said there was nothing that could be done until Monday because of the weekend. On Monday afternoon I call Henry only to be told that he was busy, aware of the situation, but that he still hasn't been in contact with corporate at all. Monday night at about 630pm Henry calls to let me know he will be refunding me the money and have the car shipped back to me. By this point I had another dealership lined up, so I was done with Pointe. STAND BY YOUR WORD! If an employee makes a deal, stick to it! As of today, 11/25/24 John Morgan is still listed as the GM! All buyers beware!