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After ownership of a used car for 1 year, only put on about 2000 miles and I needed to have rear brake pads etc. Was told they were metal on metal. How... is this possible? Unfortunately warranties don’t cover wear and tear. These had to have already had major wear and tear when I drove it off the lot. Ever since I purchased the vehicle the breaks squeaked a little after a rain. I made the unfortunate mistake to think it was normal, since it did this since the very first rain I had it. I also made the mistake of not asking for the break pads etc. that was removed! This just happened on Friday. I was told that it would be looked into! I definitely was not planning on a bill of $400 to pass an inspection on a car I purchased from what I think is a reputable dealer! Hoping they make this right. Will update review when I get an answer. But right now I’m not a fan!
Hello, and thank you for the review. We will take your comments into consideration for future improvements. If you have any questions or concerns, ple...ase feel free to reach out to us directly. We hope to see you again soon!
After being hit and having my car totaled, I was in a really rough spot. Matt saw my tweets about the situation and reached out to me. Thanks to him and... the rest of the folks at this dealership, I have a car again. Really appreciate their kindness. Matt made considerable personal effort to help me through the process leading up to my visit, and once there, Nick helped us through the financials. They all stayed past closing time to make sure I drove out of there in a new car. The only reason I'm not giving a five star is because I definitely felt some of the financial details were left unexplained or unshared. Otherwise, these guys are are great, and I do recommend them- especially if, like me, you aren't in a great financial situation and need a car fast.
Kat, we are very happy we could provide you with a positive experience! If there's anything further we can do for you, we are happy to help!
Just bought a 2017 Buick Lacrosse Essence. I Bought numerous vehicles from this dealer in past and the last 2 were from Bob Liberacki. even though... I shop around Bob always goes out of his way to make a great deal. Will buy from him again, and he knows that for sure!!!! Also kudos to Shawn and Michelle and Joanne for more a seamless transaction
William, we're happy you found our staff to be so supportive during your experience here at Faulkner Buick GMC Harrisburg. Please don't hesitate to re...ach out if there's anything additional we can do for you.
Used camaro has been on the lot for 2 months. They might actually sell if they were reasonable with pricing.
We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you would be willing,... please reach out to Brandon Hughes at (866) 928-0319 so we can discuss how we can turn your experience around.
Rob, Michelle and Conner were absolutely top notch with handling my vehicle purchase. Courteous and always helpful if I had any questions. I recommend... the great staff at Faulkner for your next vehicle purchase.
Hello, thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank yo...u again for taking the time to let the world know about your positive sales experience with our team! Have a great day!
I had a great first time car buying experience! The salesman nick Stevenson was amazing. The truck that I purchased needed several repairs to pass Maryland... state inspection and Faulkner Harrisburg repaired them all!! I will be returning to this dealership in the future!
Robert, we're happy you found our staff to be so supportive during your experience here at Faulkner Buick GMC Harrisburg. If you have any further ques...tions, please don't hesitate to reach out!
Thanks to Connor McCracken for helping my son Alex purchase his 2011 Honda Insight! The process was very organized and hassle free. The finance dept.... was great and they answered all of our questions. Connor really took the time to listen and made the car buying experience more enjoyable! Thanks Connor!
Roxanne, we are so pleased you enjoyed your visit to Faulkner Buick GMC Harrisburg! Please don't hesitate to reach out to us if there's anything more ...we can do!
Overall the visit was ok. The only problem was the financing took a little more time than usual due to under staff.
Hello Joseph, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
This is the second Buick I've leased from Faulkner and I have thoroughly enjoyed driving both of them. It was bittersweet trading in my Encore but I'm... loving my Envision. My salesman, John, was so very helpful. He listens to what my needs are in a vehicle, is very thorough in explaining all the features of the vehicle, and is not pushy. Highly recommend visiting Faulkner Buick GMC for your next vehicle and highly recommend asking for John.
Thank you for leaving this detailed feedback about your experience with Faulkner Buick GMC Harrisburg. You really made our day today.
From Karla ( i think thats how she spells it ) who called to help me get a test drive and to Vince who took special care of me THANK YOU! I can't recommend... them enough
Thank you for taking the time to leave us feedback. You really made our day today.