Faulkner Buick GMC Harrisburg

Prompt and pleasant response. I would recommend them to anyone. Thank you for your assistance.

Experience was great, John worked with me to get the right numbers on a Silverado I really wanted. He worked through the process with me while I'm purchasing my first home. He helped me with securing my truck and a down payment to hold onto it until I close on my house. Very happy with the service this dealership provided and I can't wait to get into my new truck!

This company sold me a car with engine damage. I reported it and they didn't even bother to call or trying to fix this issue

Hi, no i did not like the service. I will not recommend. I will not be back. All do to the service manager, Mike. Services that he claimed was done to my car. It's still something wrong with it. I told him that my break, squeak, he said. Oh, you have golden brakes, there's nothing wrong with them, but why are they Squeaking? Come to find out guess what I need breaks. I told him that my Indicator light is on for my front, right tire, I don't know if the sincer light there is broke or what? But it needs to be replaced, he said. They reset the system and everything is good. Why Is the light still showing up like that then? I don't know if he was just saying this stuff to me just to make it seem like he did something extra, he says something about my alignment. There was nothing wrong with my alignment if this is GMC certified? Just had it for one year. What? I don't go nowhere, there was nothing wrong with my alignment until mike did something. Now I have to turn the Steering wheel all the way round in order for it to turn. Am I satisfied? No, did they do the necessary repairs? They put my sticker on, but no, they did not do what they said they was going to? And then a couple days later, I get a checklist. You can write that up at any given time. What do this mean? Nothing cause you didn't do half of the stuff on it. If you would have checked the stuff that you claimed that they checked. Then I should have no indicator light on. And my brakes won't be squeaking. Even if you were to just put some Luba, something on the brakes to keep it from squeaking. This supposed to be GMC certified. So you're saying that you'll breaks weak? Make it make sense to me, Mike was rude, right, Along with his sales partner Vince. xxxx No, will I be going back there? Can't wait for the survey please send it to me asap.

A very straightforward, pleasant dealership experience. Transparent,upfront pricing, in writing. I would definitely recommend.

Faulkner Body Works is absolutely HORRIBLE to deal with. Our car was in their shop from 12/17/21 through 02/08/22 due to no estimated time of arrival for part needed they didn’t communicate with us whatsoever during this whole ordeal and nobody at GM could give any answers so when they say Faulkner to be sure as far as I’m concerned they aren’t sure about anything. Would never recommend anything from Faulkner and by the way when we got our car back we had them make it drivable because having to pay for a rental was expensive so the car still needs to go back in for repair and they won’t help by giving us a loaner. Their advertising is nothing but lies

I was very upset with my brakes Squealing and a rattle under my dash. I took it back weeks later to check on the problem because I couldn’t live with that noise on my beautiful Denali Yukon that was my dream car! They did go over my car again and did fix both problems which was a very simple problem. I’am very happy with Luke my mechanic, Maura service advisor and John my salesman! They went above and beyond to put a smile on my face! I highly recommend GMC Faulkner!

This is the worst dealership I have ever worked with. I was in the market for a new truck.. advised the new truck would arrive in 2 weeks, gave my deposit... 3 weeks later no truck so I decided to go to another dealership for my business. Asked for my deposit back, and was refused.. Buyer Beware.. Do not trust this dealership to do the right thing. Expect to argue every inch of the way.. they definitely make you feel as though the customer is always wrong.

After ownership of a used car for 1 year, only put on about 2000 miles and I needed to have rear brake pads etc. Was told they were metal on metal. How is this possible? Unfortunately warranties don’t cover wear and tear. These had to have already had major wear and tear when I drove it off the lot. Ever since I purchased the vehicle the breaks squeaked a little after a rain. I made the unfortunate mistake to think it was normal, since it did this since the very first rain I had it. I also made the mistake of not asking for the break pads etc. that was removed! This just happened on Friday. I was told that it would be looked into! I definitely was not planning on a bill of $400 to pass an inspection on a car I purchased from what I think is a reputable dealer! Hoping they make this right. Will update review when I get an answer. But right now I’m not a fan!

After being hit and having my car totaled, I was in a really rough spot. Matt saw my tweets about the situation and reached out to me. Thanks to him and the rest of the folks at this dealership, I have a car again. Really appreciate their kindness. Matt made considerable personal effort to help me through the process leading up to my visit, and once there, Nick helped us through the financials. They all stayed past closing time to make sure I drove out of there in a new car. The only reason I'm not giving a five star is because I definitely felt some of the financial details were left unexplained or unshared. Otherwise, these guys are are great, and I do recommend them- especially if, like me, you aren't in a great financial situation and need a car fast.