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I had a great experience. I am very satisfied with the car I got and equally satisfied with the price. Service was excellent, due overwhelmingly to the... wonderful sales representative Terri Connally.
Found out two days later that they were listing the car I bought almost $2000 less online. They claimed that I should have read the disclaimers on line,... which constituted the price. I asked how you can have two prices on the same car? I paid the sticker price on the lot and still overall paid more than average. Could be mostly my fault, but TWO DIFFERENT PRICES? What at rip-off. Buyer beware.
Hello there, thank you for sharing your feedback. We can assure you that it was truly not our intention to disappoint or frustrate you during this pro...cess. We would like the chance to talk to you further so please do contact our Sales Manager, Bret Crowell, at 937-898-5841 or Bcrowell@btford.com at your earliest convenience. We hope to hear from you.
My 2015 F1-50 developed an issue with its moonroof. The Ford dealer in my home town (Miamisburg) couldn't even look at it for 2 Months! Beau got me... in right away and fixed it same day. Very professional staff and a top notch facility. The "other" local Ford dealership is 10 minutes away. I will drive right by it and spend the extra drive time for all my service at Beau Townsend.
Everyone was very polite and attentive to what we were wanting
Robert, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again! Take care!
Where do I even begin... Bought a 15 Ford escape with 55,000 mile last summer. The first few months were fine. But about 6 months later, while trying to... drive on the highway we got stuck going 120mph without being able to slow down. Definitely a scary moment. Beau Townsend was able to tow the vehicle to the service department. AFTER A MONTH of them having our car they said we needed to replace the engine which you'd think with only 55,000 miles on it and their supposed 120 point inspection they would catch something, guess not. Luckily the warranty covered it and the tow. However, the first two weeks or so of them having our car we had to get a rental and thought we were covered under warranty. NOT!!! Our service guy Brian said we would get reimbursed but after 5 months still nothing. Even when I called the last time, the female receptionist for the service department told me to not hold my breath on getting reimbursed for my rental. Guess their warranty isn't as true as they say. After nearly a month and a half, we finally got our car back and it was in worse condition than before. The wheel bearing was bad, the battery was dead and the vehicle drove worse than before it broke down. Needless to say it was a death trap. So the next day after getting it back we traded it in to another dealership. Definitely would not recommend them to anyone especially their service department. You'll never get your car back, if you do it'll be in worse shape than before!!!!
Jen, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. We... would like the chance to talk to you further so please do reach out to our Service Manager, Bill Hansen at 937-898-5841 or email Bhansen@btford.com at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Excellent service I was well taken care of in the service department
Always pleased with with the staff and service at Lincoln BeauTownsend,that?s why we drive that far to get our car serviced there! Keep up the great service.
Beau Townend did what they said they would do in the estimated time. People I worked with were friendly and professional .
We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
Prompt service, and no issues, we have bought 3 vehicles from them and get them serviced regularly.
Great service and reasonable prices. Everything was perfect