Reviews
FlatIrons Land Rover
I purchased a 2013 Range Rover Evoque and the service was truly great. My salesmans name was Jeff and he was not only knowledgeable but very very helpful with my purchase. Loved the experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Cowboys Fan: Thank you very much for taking the time to leave us your valuable feedback. We're so pleased to hear good things about your purchase experience with Jeff and our team! We look forward to doing business with you again.
Always easy
Paul always makes my service appointments so easy. From getting a loaner car, to explanations of services to the phone call to let me know my car is ready. I really appreciate the personal service. Thanks much!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Cheryl, Thank you for your excellent feedback! We enjoy working with you and look forward to assisting you in the future!
Best service department I've ever experienced
Every time I bring my car in for service Paul has taken the time to go over every issue for which I brought the car in for service. He's explained (if known ahead of time) what would be involved in performing the requested services as well as how much they would cost. He calls over the course of the service to keep me informed as to the progress on the vehicle and lets me know if anything additional was found that was a concern (and whether or not it would cost extra, and if so, how much). When getting my vehicle back Paul goes over the entire set of paperwork as to the work performed and the cost involved. If there are any discrepancies in the cost, he has taken the extraordinary step of adjusting the prices (lower) based on our discussions. I call this "doing the right thing to make sure the customer is completely satisfied. Paul is very approachable and makes me feel like I am the most important customer the company has. His knowledge of the vehicles and his brilliant art work allows him to sketch or explain any issue I've had or that could arise as a result of my questions. And above all, he thanks me for bringing my car in to the dealership for service. Land Rover Flatirons has a free vehicle loaner program as well so I don't have to rely on finding alternative transportation. I'm only asked that I return the vehicle with the same amount of gas in the tank. This allows me to experience other LR vehicles that I do not own and might not ever even test drive. Additionally, when getting my vehicle back it is always cleaner than when I dropped it off.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
icfantv: Thank you for your great feedback! We are so happy to hear your experience with Paul and our Service Department was an enjoyable one. If there's anything we can do for you, don't hesitate to call! We look forward to working with you soon!
Great Service!
I recently took my Range Rover in for service. Nichole and the service team certainly exceeded my expectations. I am extremely satisfied with the way they took care of my vehicle. Nichole made the process very easy for me and I believe she deserves a great big thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
RamiK- Thank you very much for your wonderful words! We enjoy your visits and look forward to serving your needs in the future!
4/26/2013 - Resovling terrain response issue
Paul and the service department at Superior Land rover (CO) did a fantastic job repairing my LR2 which developed a problem with the terrain response unit. At the same time they installed a towing package for me. Paul was very informative on every step of the process and kept me informed of progress and costs until the job was complete. Great customer service!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Glen: Thank you for your wonderful feedback! Paul does a great job and we're so glad you enjoyed your recent visit with him. We look forward to assisting you in the future!
2008 BMW 535 xi
After 1 month of purchase the car had the check engine light on (fuel misfiring), the front right fender was painted, car has been involved in an accident of some kind, but this was not communicated at the time of purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 2.0
- Overall facilities 5.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your valuable feedback. We're sorry you're experiencing problems with your pre-owned vehicle. We pull a Carfax for every vehicle on the lot and this particular vehicle reported zero accidents. If you like, we would be happy to send you a copy of the clean CarFax. Please contact me directly and I will do what I can to address your concerns. Sincerely, Fallon | Customer Relations Manager - fprice@landroverflatirons.com
I love getting my LR2 serviced at Landrover Flatir
I always enjoy getting my car serviced at Landrover Flatiron!~ Paul in the service departement is always so friendly!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Michelle: Thank you so much for your time and your kind words! We appreciate your business and we're so glad that you enjoy your visits with us. We hope to see you soon - don't hesitate to call us if you need anything. We are here to help!
Excellent customer service with Mark Maniko!
Mark Maniko provided us with excellent customer service in our recent trade for a new car at Land Rover Flatirons in Denver! We recently traded our 2010 LR2 for a 2012. Mark fit the entire purchase process into our schedule and made it easy and pleasurable for us! We picked up the new car and drove home to Telluride. By the time we got home we wished we would have purchased the new 2013 model rather than the 2012. The next day I called Mark, expressed our desire, and he responded with "no problem, we will make it happen for you"! Mark quickly came back with terms that were totally acceptable to us and Mark offered to have the vehicle delivered to our door (a 6 hour drive one way)! The next day Mark had a driver bring the new car to our house, paperwork in hand, and he returned in the other vehicle! What other dealership will provide that level of customer service! Mark went over the top for us! Thank you mark...! Ron Klein Telluride, CO
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ron- Thank you for your great feedback! We hope you're still enjoying your new car and we appreciate your loyalty and your drive to come see us! If there's anything we can do for you, please don't hesitate to ask. We are here for all your Land Rover needs. We hope to see you soon!
Long Distance Repair
My recent Range Rover repair experience at Flatiron Land Rover was outstanding. I live over 300 miles away, and after discussing the problem I was having with Nichole in the service department, she made immediate arrangements to have my car transported to the service department. The transport company picked up my car less than an hour later! In under 24 hours, my car was evaluated, the problem detected and fixed and arrangements were made to get it back to me, which happened the next day. I am extremely satisfied with the "service after the sale" at Flatiron Land Rover. Every experience I have had with them has be enjoyable and trouble free. Nichole deserves special mention for making the process so easy for me. I would highly recommend them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
jtuma - Thank you for your great feedback. We value our relationship with you (even far away!) and we're so glad Nichole was able to help you out. If you need anything in the future, please give us a call! We look forward to serving you again.
First Time Purchse of a Land Rover
I recently went to Flatirons Land Rover to look at their vehicles. The sales man who I was greeted by first was very friendly and at the same time professional. My wife and I spent well over 3 hours there going vehicle by vehicle. I originally had one vehicle in mind but after seeing, sitting in and talking about with Tim Jolicoeur I went another direction. We ended up looking at the Range Rover, and took it for a test drive. Tim spent alot of time asking questions as to what I was looking for, what I needed it for to help fit me in the vehicle that was best for my needs. We ended up purchasing a Range Rover, throughout that process the entire staff at Flatirons was extremely helpful. Tim kept in constant contact with me while my vehicle was being prepped and ready for pick up. The staff did a great job getting it ready.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
CJ- Thank you for your valuable feedback! We hope you're still enjoying your new Range Rover. If you ever need anything, please don't hesitate to as. We're here for all your Land Rover (Range Rover) needs!