Faulkner Buick GMC West Chester

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4.7
(898 reviews)
Visit Faulkner Buick GMC West Chester
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Service Sales
Monday 7:30am–6:00pm 9:00am–7:00pm
Tuesday 7:30am–6:00pm 9:00am–7:00pm
Wednesday 7:30am–6:00pm 9:00am–7:00pm
Thursday 7:30am–5:00pm 9:00am–7:00pm
Friday 7:30am–5:00pm 9:00am–7:00pm
Saturday 7:30am–4:00pm 9:00am–5:00pm
Sunday Closed Closed
New (610) 708-3096 (610) 708-3096
Used (610) 708-3103 (610) 708-3103
Service (610) 808-9015 (610) 808-9015

Inventory

See all 35 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since March 2007.
Welcome to Faulkner Buick GMC of West Chester. All our departments are open regular business hours and we are following all current CDC guidelines to keep our staff and customers safe while doing business with us. We also offer a concierge for our service customers and online purchase options for our sales customers. For over 85 years it's FAULKNER ... TO BE SURE!
Faulkner Buick GMC of West Chester wants to buy your car truck or SUV today. You don't even need to purchase!

Service center

Phone number (610) 808-9015

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
7:30am–4:00pm
Sunday
Closed

Reviews

4.7
(898 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Car inspection

Everything professional. Updates supplied. We?ve been going for years and we will continue!

Dealer response

Paul, our team is thrilled to hear we provided you with quality service. Please don't hesitate to reach out if you need anything more!

5.0

Great service at Faulkner Gmc

Over the top Service at Faulkner Gmc , unlike Turner Gmc ????Turner is the Absolute worst !!!!

Dealer response

James, we appreciate the excellent review! If you need anything else, please don't hesitate to reach out!

5.0

Great & quick service

Quick, reliable , went over what they did, friendly, knowledgeable

Dealer response

Maryann, thank you so much for sharing your positive experience. We are happy we could satisfy, if you need anything else please reach out!

5.0

Customer

Professional and work always done correctly.... Service man friendly and informative

Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Mike Strohmetz General Manager Faulkner Buick GMC 484.266.7799

5.0

I would not shop at any other dealer, this dealer at this...

I would not shop at any other dealer, this dealer at this location is wonderful.

Dealer response

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Mike Strohmetz General Manager Faulkner Buick GMC 484.266.7799

1.0

Gap refund

I sold my car back to the dealership for medical reasons and was told I was due a check for my Gap insurance they told me I would have it in two week 3 month later no check and everytime I call there I was told another two weeks I’m due to grave surgery and could really use the money I’m a disabled veteran and I’m being giving the runaround by the way when I sold the car back they made me overnight there check this place is a scam

Dealer response

We appreciate you taking the time to reach out to us. We are currently looking into this matter and will be in touch shortly.

5.0

Great experience at Faulkner of West Chester!

Loved working with Bryant and Joe! Great customer service! Didn?t feel any pressure when buying my vehicle. Great atmosphere! Went above and beyond any other dealerships I have worked with! Everyone treated me like I was a part of their family, I wasn?t looked at like ?a sale.?

Dealer response

It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Faulkner Buick GMC. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, The Faulkner Buick GMC Team

4.6

Purchase of my used vehicle was flawless. Got a loan with...

Purchase of my used vehicle was flawless. Got a loan with a good rate. Even delivered the vehicle before my down payment check was cashed. That's unheard of. Everyone I dealt with was very friendly and top notch. However, I purchased an extended warranty with the vehicle. This included a scotch gaurd application for the carpeting, a clear coat to the exterior and a windshield etching. Both the salesman and the financial guy told me someone would call to schedule the work. No one ever called. I finally called the dealership and an appointment was scheduled which was now over a month from delivery. When I took the vehicle in for the work they told me since I took delivery that long ago the truck needed to be detailed again. Now I'm obligated to pay $229.00 for a detailing that I was not aware of. Wish I hadn't waited so long for a call that never came. Keep in mind you may have to check on these guys.

Dealer response

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Faulkner Buick GMC Team

5.0

My purchase of a Certified Preowned Truck

I traded in my truck for a certified preowned, the entire team at Faulkner were just Fabulous. From helping me find the right truck, get the right payment, and the signing of paperwork, they made the whole process so easy and were so very helpful. I would absolutely recommend the dealership, and team to my family. Thank you Kelly and Dave

Dealer response

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, The Faulkner Buick GMC Team

3.0

My 2019 truck has been nothing but a nightmare. Been back...

My 2019 truck has been nothing but a nightmare. Been back numerous times but one time in particular the last time it was there to fix the tail lights I told him that both tail lights was messed up and just yesterday the left side is acting up again and they never even replace the harness on that side very pissed offnot sure i will ever go back there again really sucks.

Dealer response

We appreciate the opportunity to hear more about your recent visit to our dealership. Our customers are our top priority, and we strive for satisfaction. If you are feeling as if your vehicle’s needs were not met, then it is apparent we fell short of our customer service goal. Please contact us at your earliest convenience as I would like to further discuss your visit. We look forward to the opportunity to speak with you. Sincerely, The Faulkner Buick GMC Team

Read all 898 reviews