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Faulkner Buick GMC West Chester

(2,208 reviews)
2021 consumer dealer award
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2021 consumer dealer award 2020 consumer dealer award

Reviews

(2,208 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Faulkner Buick GMC West Chester from DealerRater.

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Very happy with our experience at Faulkner of West

Very happy with our experience at Faulkner of West Chester. Always a pleasant experience working with the sales teams and we had a seamless transaction.

Very happy with our experience at Faulkner of West

Very happy with our experience at Faulkner of West Chester. Always a pleasant experience working with the sales teams and we had a seamless transaction.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful feedback! We're so glad to hear you had a seamless and pleasant experience with our sales team at Faulkner of West Chester. It’s always our goal to make the process smooth and enjoyable. We truly appreciate your support and look forward to helping you again in the future!

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I leased 3 years through Magali Magali was friendly as

I leased 3 years through Magali Magali was friendly as well as professional and made my lease very easy

I leased 3 years through Magali Magali was friendly as

I leased 3 years through Magali Magali was friendly as well as professional and made my lease very easy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind review! We're thrilled to hear that Magali made your leasing experience smooth and enjoyable. Her professionalism and friendly approach truly make a difference. We appreciate your continued trust over the past three years and look forward to assisting you again in the future!

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Always first class treatment and service.

Always first class treatment and service. I go out of my way to go here because of the people and service.

Always first class treatment and service.

Always first class treatment and service. I go out of my way to go here because of the people and service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you, Rich! We're truly grateful for your loyalty and kind words. It means a lot to know you go out of your way to visit us — our team takes pride in providing first-class service, and we're glad it shows. We look forward to continuing to take great care of you!

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Had a great experience buying a cart here.

Had a great experience buying a cart here. Ken and Perry made it easy and enjoyable. I felt respected and my time was valued. I drove home in a great car for a great deal. Thank you

Had a great experience buying a cart here.

Had a great experience buying a cart here. Ken and Perry made it easy and enjoyable. I felt respected and my time was valued. I drove home in a great car for a great deal. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words! We're thrilled to hear you had a great car-buying experience with Ken and Perry. It’s so important to us that our customers feel respected and valued, and we're glad that came through. Enjoy your new car — and thank you again for choosing us. We’re here anytime you need us!

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Rusty Miller took me right in and finished my truck

Rusty Miller took me right in and finished my truck before my appointment time because I was early. I didn’t expect that. Great staff!!

Rusty Miller took me right in and finished my truck

Rusty Miller took me right in and finished my truck before my appointment time because I was early. I didn’t expect that. Great staff!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome feedback! We’re so glad Rusty was able to get you in early and take care of your truck ahead of schedule — that’s the level of service we strive for! We truly appreciate your kind words and are proud to have such a great team. Looking forward to seeing you again next time!

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Thank you for such friendly service people.

Thank you for such friendly service people. You made visit very enjoyable. Workmanship was top-notch.

Thank you for such friendly service people.

Thank you for such friendly service people. You made visit very enjoyable. Workmanship was top-notch.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We're glad to hear our team made your visit enjoyable and that you were pleased with the quality of our work. Providing top-notch service with a friendly touch is what we strive for every day. We truly appreciate your support and look forward to seeing you again!

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The Faulkner experience was beyond anything I could of

The Faulkner experience was beyond anything I could of asked for. I walked in for my appointment with a trade in for a specific car. They talked and walked me through the whole process and all the hiccups. In the end I got the car I wanted with great trade in deal. And even worked with me when it came to the payment process. I could not ask for a better car buying experience! Thank you Faulkner! And thank you John for everything!

The Faulkner experience was beyond anything I could of

The Faulkner experience was beyond anything I could of asked for. I walked in for my appointment with a trade in for a specific car. They talked and walked me through the whole process and all the hiccups. In the end I got the car I wanted with great trade in deal. And even worked with me when it came to the payment process. I could not ask for a better car buying experience! Thank you Faulkner! And thank you John for everything!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words, Rebekah! We're thrilled to hear that your experience at Faulkner exceeded expectations. It’s great to know that John and the team were able to walk you through every step of the process and help you secure the car you wanted with a strong trade-in and a payment plan that worked for you. We truly appreciate your trust and the opportunity to earn your business. Enjoy your new vehicle, and thank you again for choosing Faulkner—we’re here whenever you need us!

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First time at this location, great communication and

First time at this location, great communication and willingness to resolve any problems Excellent experience

First time at this location, great communication and

First time at this location, great communication and willingness to resolve any problems Excellent experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

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Excellent service,,very knowledgeable great service

Excellent service,,very knowledgeable great service people...fair prices The only dealer my truck goes to . Leslie Hurst is the best at what she does.

Excellent service,,very knowledgeable great service

Excellent service,,very knowledgeable great service people...fair prices The only dealer my truck goes to . Leslie Hurst is the best at what she does.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for such a great review, Bruce! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

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This was the best experience buying a vehicle I have ever

This was the best experience buying a vehicle I have ever had. Sales and Financing team was very knowledgeable and professional.

This was the best experience buying a vehicle I have ever

This was the best experience buying a vehicle I have ever had. Sales and Financing team was very knowledgeable and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words! We're honored to hear that this was the best vehicle-buying experience you've ever had. Our sales and financing teams take great pride in being knowledgeable and professional, and it's wonderful to know that stood out during your visit. Enjoy your new vehicle, and we’re always here if you need anything in the future!

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