Faulkner Buick GMC West Chester

Quick and efficient despite lousy weather conditions it didn’t fill washer solvent Although not a big problem

Friendly service desk and availability of a last minute appointment were positives along with having the battery for my Buick in stock. The time it took to actually change the battery was excessive..... and then some. I'm grateful they were able to solve my issue but if I need additional work to my car I may look for an alternative that doesn't cost me two round trips or a whole day.

I worked with Brett Paden and Ken Kovack on the lease of a 2024 Sierra EV. From start to finish, they were helpful, friendly, responsive, and nice to work with. I've been a lifelong car enthusiast who loves to shop for a "good deal" and I know that I can therefore be a challenging customer. Brett and Ken went above and beyond to make it a great experience. The price was right and the service was great. I would be happy to work with them again on a future purchase.

They did a good job and even sent a video of what was wrong with the vehicle.

Great dealership to do business with. Sales, Service, and Finance offer fair pricing and value your time and appreciate your business.

Price changed, advertised as certified, sold as not. Repeated requests to send paperwork regarding registration.

Everyone seemed nice enough but after dropping my car off the night before, after verifying it was ok to do so the day before, I received a call the morning of my appointment stating the parts needed for my recall repair were on back order. I had made the appointment several weeks beforehand and I'm sure it was known the part wasn't there by close of day the night before. Now I have to wait until the part comes in.

Very satisfied. Perry, Nick, and Chris were the people I worked with and I would highly recommend them.

Great Customer Service and support in every department. Will always come to this dealership for my Acadia Denali, I believe my lease will be up soon. Loyal customer for over 10 years and counting.

Kudo's to Leslie Hurst for all that she does and continue to do! During my most recent visit I was in to have a vehicle looked over and both Leslie and Service Tech Mike Joseph provided a complete and thorough update. Mike was professional and courteous during the update directly to me. I've been a customer for many years and it's always a pleasure to work with Leslie. She always has a smile on her face and maintains a warm and positive approach. Service like this will definitely keep me as a returning customer! Thank you, AJ