Reviews
Write a reviewI had a disappointing experience with this dealership.
I had a disappointing experience with this dealership. They provided inaccurate information about the location of my vehicle and performed a subpar bumper repair. Communication was lacking, and the overall service fell short of expectations. I recommend potential customers approach with caution and thoroughly inspect any repairs before finalizing a deal.
I had a disappointing experience with this dealership.
I had a disappointing experience with this dealership. They provided inaccurate information about the location of my vehicle and performed a subpar bumper repair. Communication was lacking, and the overall service fell short of expectations. I recommend potential customers approach with caution and thoroughly inspect any repairs before finalizing a deal.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Jackie, We're truly sorry to hear about your negative experience with our team. We understand the importance of clear communication and transparency, especially when it comes to vehicle repairs and promises made during the sales process. We have shared this review with our management team and we understand that they have been in contact with you regarding these issues, as well as the steps we’ve taken to resolve these issues for you. Your feedback is valuable, and we appreciate you sharing your experience. If you have any further concerns, please continue communicating with our management team. Sincerely, The Lester Glenn Buick GMC Team
The management team is very well aware of this situation however that does not negate the fact that it was handled poorly from the beginning. I expressed my concern with the vehicle being at MAACO and was told that I was “over exaggerating”. Again as I stated previously, I wasn’t even told where my truck was, the GPS in my vehicle alerted me that it was at MAACO. Guess what, I received my. truck back today and even the GM is disappointed in how it came out. The bumper does not match the vehicle color and there are drip marks and orange peel all through the paint job. It is extremely disappointing to have to deal with this when I am the one making payments on a vehicle. The GM ordered a brand new upper and lower bumper and will now be sending my truck out AGAIN once it arrives. I am the one inconvenienced because the dealer from the beginning choose the cheap route. It’s frustrating beyond belief. I have attempted to get into a new vehicle but even that seems impossible. So really, I am the one losing here. Really sad.
Sales consultant Zack Macagnone did a fantastic job
Sales consultant Zack Macagnone did a fantastic job selling my daughter and I two trucks. He was very professional and knowledgeable on all details of the vehicles.He made the buying process seem effortless! Within a few hours my daughter and I purchased a Chevy Silverado and Jeep Gladiator for a great price! I would highly recommend Zack Macagnone and Lester Glenn. Great Job!!
Sales consultant Zack Macagnone did a fantastic job
Sales consultant Zack Macagnone did a fantastic job selling my daughter and I two trucks. He was very professional and knowledgeable on all details of the vehicles.He made the buying process seem effortless! Within a few hours my daughter and I purchased a Chevy Silverado and Jeep Gladiator for a great price! I would highly recommend Zack Macagnone and Lester Glenn. Great Job!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi A Fischetti, Thank you for your enthusiastic feedback about Zack and the rest of our team! We're thrilled to hear that Zack did a fantastic job selling you and your daughter two trucks, making the buying process seem effortless. Your recommendation and kind words are greatly appreciated, and we look forward to serving you again in the future. If you ever have more to share or need further assistance, please don't hesitate to reach out! Happy Driving, The Lester Glenn Team
Second time car serviced
I always have a pleasant experience when I have my car serviced at Lester Glen Buick GMC. My questions are answered and the price that I am quoted is the price that I paid. If there are any issues big or small, I am made aware of. The only issue I had was making the appointment online. Once I made a call, it was taken care of immediately.
Second time car serviced
I always have a pleasant experience when I have my car serviced at Lester Glen Buick GMC. My questions are answered and the price that I am quoted is the price that I paid. If there are any issues big or small, I am made aware of. The only issue I had was making the appointment online. Once I made a call, it was taken care of immediately.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Lynnette, Thank you for sharing your feedback about your recent service experience with us! We're delighted to hear that your visits for car servicing have been consistently pleasant and transparent. We apologize for any inconvenience you experienced with the online appointment system, but we're glad to hear that our team was able to quickly assist you when you reached out by phone. Your satisfaction is important to us, and we're grateful for your continued trust in our dealership. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to provide you with excellent service every step of the way. Happy driving, The Lester Glenn Buick GMC Team
Lou was a pleasant sales person.
Lou was a pleasant sales person. Went over pretty much everything. The car has a scratch on it which I was told it would be taken care of. I am still waiting for an appointment for this.it should only take a couple of days to schedule this. I was told I had to take the car the day I was purchasing it. That did not sit well with me but I ended up taking it against my better judgement. Should have left it there until the scratch was fixed. This does not mean you should not deal with Lou. he did not make the decision that the car had to be taken that day. He is very honest.
Lou was a pleasant sales person.
Lou was a pleasant sales person. Went over pretty much everything. The car has a scratch on it which I was told it would be taken care of. I am still waiting for an appointment for this.it should only take a couple of days to schedule this. I was told I had to take the car the day I was purchasing it. That did not sit well with me but I ended up taking it against my better judgement. Should have left it there until the scratch was fixed. This does not mean you should not deal with Lou. he did not make the decision that the car had to be taken that day. He is very honest.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Lester Glenn GMC/Buick Dealership Review
Overall very good experience dealing with Lester Glenn GMC/Buick. 1st time leasing a small SUV I've always had cars. Getting used to it, A special shout out to Gregg Harris & Donna McGlockin /Lester Glenn,Toms River they made the whole process quick & easy & answered all our questions. The maintenance was added to the deal and that sold us. When I took the car home I noticed a small mark on the spoiler I went back in to have them look at it & he had the car detailed for me & when I went in to pick up my plates I asked Gregg to look into something for me & he kept his word and called me back as soon as he got the answer the next day. I very much appreciated that. They made my car buying experience a good one & made sure I was happy. That will make me want to come back in 3 years at the end of my lease. Thank you so much Donna & Gregg Christine D Smith
Lester Glenn GMC/Buick Dealership Review
Overall very good experience dealing with Lester Glenn GMC/Buick. 1st time leasing a small SUV I've always had cars. Getting used to it, A special shout out to Gregg Harris & Donna McGlockin /Lester Glenn,Toms River they made the whole process quick & easy & answered all our questions. The maintenance was added to the deal and that sold us. When I took the car home I noticed a small mark on the spoiler I went back in to have them look at it & he had the car detailed for me & when I went in to pick up my plates I asked Gregg to look into something for me & he kept his word and called me back as soon as he got the answer the next day. I very much appreciated that. They made my car buying experience a good one & made sure I was happy. That will make me want to come back in 3 years at the end of my lease. Thank you so much Donna & Gregg Christine D Smith
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Friendly Courteous salespeople and atmosphere.
Friendly Courteous salespeople and atmosphere. Dealing with Lou Cerrato was fun and informative, he’s a real gentleman. Looking forward to seeing him again on my scheduled services.
Friendly Courteous salespeople and atmosphere.
Friendly Courteous salespeople and atmosphere. Dealing with Lou Cerrato was fun and informative, he’s a real gentleman. Looking forward to seeing him again on my scheduled services.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Most degrading, unhelpful manager I’ve ever come across-
Most degrading, unhelpful manager I’ve ever come across- highly recommend taking your business elsewhere
Most degrading, unhelpful manager I’ve ever come across-
Most degrading, unhelpful manager I’ve ever come across- highly recommend taking your business elsewhere
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Jillian, thank you for taking the time to leave feedback regarding your recent experience with our team. We have brought your comments to the attention of our general manager. Typically in these scenarios, the dealership performing the work on your vehicle should continue working with the General Motors team to receive an answer on any request for reimbursement, including your request for a monthly lease payment to be made. It is not typical that the dealership performing the work and requesting any good-will stops at a certain point without providing a final answer and directs you to another dealership, as in these situations the customer is usually referred by General Motors to go back to the dealership in which the work was being performed. This is the message that should have been relayed to you and how it should have been relayed to you. We apologize for any miscommunication or perceived tonality of such conversations as that absolutely is not the level of experience we strive to provide our customers. Our General Manager is aware of your concerns and looking into this matter immediately. The representative from General Motors that would be our contact for such matters is currently on vacation. We cannot promise anything under the circumstances but will be following up with this representative once they return to gather any assistance that we can. Our team will be in touch with you as soon we learn more. Thank you.
Louis Cerrato was amazing.
Louis Cerrato was amazing. A great dealership with excellent customer service. The process was quick, easy, and great. I will definitely be coming back here.
Louis Cerrato was amazing.
Louis Cerrato was amazing. A great dealership with excellent customer service. The process was quick, easy, and great. I will definitely be coming back here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mike should not be in any power position the guy know
Mike should not be in any power position the guy know nothing very bad experienced I bought a 6 figure truck not from there and he want nothing to do with its a shame nice trucks but not worth it if people like Mike won't help you get small thinks fixed I will never buy a vehicle from that kind of place I'm going to send a letter to the corporate office let them know what kind of people they got fixing there trucks worst experience ever go buy somewhere else do your self a favor and definitely don't bring things there to get fixed
Mike should not be in any power position the guy know
Mike should not be in any power position the guy know nothing very bad experienced I bought a 6 figure truck not from there and he want nothing to do with its a shame nice trucks but not worth it if people like Mike won't help you get small thinks fixed I will never buy a vehicle from that kind of place I'm going to send a letter to the corporate office let them know what kind of people they got fixing there trucks worst experience ever go buy somewhere else do your self a favor and definitely don't bring things there to get fixed
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Loumackspeed, while we always welcome feedback as we truly believe in improving our processes and using customer feedback to help guide us, we do not appreciate unwarranted personal attacks or the sharing of misinformation. In this case, we feel that your feedback does not reflect the cause and conversation that took place during your visit, and we would like to share the facts as we understand them. As you stated, you purchased your vehicle from another GMC dealership in the state. You have never serviced your vehicle with our facility up until this recent visit. After purchasing your vehicle, you had a non-manufacturer (non-OEM) 7" lift kit installed on your new truck with 37" tires from another shop. You visited our shop for what was determined to be an axle leak. The axle angle of your truck was severely changed due to the non-factory/aftermarket items installed on your vehicle. Our service team informed you that you would need to bring your truck back to the facility in which you had the aftermarket parts installed on your vehicle and bring your vehicle back to factory specifications for General Motors to consider covering such repairs under your vehicle's drivetrain warranty. We are sorry to hear that you were unhappy with that answer and that you felt the need to leave a review about your experience given our response to the cause of your vehicle's needed repairs. We strongly recommend that you review the terms and conditions of your vehicle's warranty and how a warranty may be considered voided if a repair is needed due to use of aftermarket equipment. As a certified General Motors repair facility, we are obligated to abide by the rules set in place for warranty repairs and coverages. As part of this obligation, our team will inform customers the scope of what can and cannot be covered under their manufacturer warranty and offer assistance however and wherever possible. We take pride in assisting our customers to the best of our ability, and have been doing so since 1956. We understand that you do not wish to purchase a vehicle from us or service with us in the future. While we do not agree with the reasons being used for that decision, we respect that as your personal decision and wish you the best of luck in the future. Thank you for your feedback and the opportunity to share our perspective.
First of all i purchased a jeep from you guys in 2014 and same thing when it had problems you guys suck i though things would change in time but same old for me First of all even if you wouldn't cover the $50 part because your business might go broke from the time i dropped the vehicle off the night before for a 7am appointment and i called at 730am and got told i would get a call back that they were looking at it never got that call i called up like 1pm thinking things are getting fixed no one knows nothing my advisor tells me that the part is three days out can i leave the truck i tell him can i get a courtesy car they tell me only if you engine blown they give them out so then still have no idea whats going on and call back again at 3pm then mike gets on the phone and pretty much calls me a liar about what i was telling him so for that reason alone i wouldn't recommend anyone i know to buy anything from any Lester's glenn i don't care how many dealership you have and just so you know the $55 part got covered go figure not from you guys
Service Department Survey
Always a pleasure to bring my truck here, I never have any issues at all.
Service Department Survey
Always a pleasure to bring my truck here, I never have any issues at all.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase