Reviews
Kathleen is an amazing service advisor, she keeps you
Kathleen is an amazing service advisor, she keeps you informed on the progress of your services and is always going above and beyond. She’s the best part of Lester Glenn GMC
Kathleen is an amazing service advisor, she keeps you
Kathleen is an amazing service advisor, she keeps you informed on the progress of your services and is always going above and beyond. She’s the best part of Lester Glenn GMC
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hey Meehan, Thanks for sharing your experience! We're so glad to hear that Kathleen made such a positive impact—her dedication and communication truly shine, and we're lucky to have her on the team! We'll be sure to pass along your kind words! Happy Driving, The Lester Glenn GMC Team
I have been with this dealership for many years and they
I have been with this dealership for many years and they have been wonderful years
I have been with this dealership for many years and they
I have been with this dealership for many years and they have been wonderful years
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi rab07506, Thanks for sharing your experience! We’re grateful for your many years of loyalty and thrilled to hear that your time with us has been wonderful. We look forward to continuing to serve you for years to come! Happy Driving, The Lester Glenn GMC Team
Had a problem with my car, and my self being 90 years old
Had a problem with my car, and my self being 90 years old and my significant other being 94 years old, it is a chore bringing my vehicle in. I happen to live in the same neighborhood as Craig DiBella, the General Manager, and he and the service department went above and beyond to help us. Not only did they pick the vehicle up from my house, but when it was finished, they brought it back to me. Mr. DiBella even came back the next day to pick our check up to pay them. I could not ask for a better service. Thank you again for all you did.
Had a problem with my car, and my self being 90 years old
Had a problem with my car, and my self being 90 years old and my significant other being 94 years old, it is a chore bringing my vehicle in. I happen to live in the same neighborhood as Craig DiBella, the General Manager, and he and the service department went above and beyond to help us. Not only did they pick the vehicle up from my house, but when it was finished, they brought it back to me. Mr. DiBella even came back the next day to pick our check up to pay them. I could not ask for a better service. Thank you again for all you did.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hey JudyH1035, Thanks for sharing your experience! We're truly touched by your kind words and so glad Craig and our service team were able to make things easier for you and your significant other! Going the extra mile is what we strive for, and we're honored to have been able to help. Your comfort and convenience mean the world to us, thank you for your trust! Happy Driving, The Lester Glenn GMC Team
Lou Bottone and John Perillo were fair, honest, and
Lou Bottone and John Perillo were fair, honest, and respectful of our time throughout the entire buying experience. Can’t recommend them enough
Lou Bottone and John Perillo were fair, honest, and
Lou Bottone and John Perillo were fair, honest, and respectful of our time throughout the entire buying experience. Can’t recommend them enough
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hey Tahoenohoe, Thanks for sharing your experience! We're so glad Lou and John made your buying process smooth, respectful, and efficient. Your recommendation means a lot to us! Happy Driving, The Lester Glenn GMC Team
Lester glenn gmc always do what their suppose to do and I
Lester glenn gmc always do what their suppose to do and I dont have to check 0n their work, no problems making appoinments
Lester glenn gmc always do what their suppose to do and I
Lester glenn gmc always do what their suppose to do and I dont have to check 0n their work, no problems making appoinments
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hey rsolari, Thanks for sharing your experience! We're glad to know you've come to rely on our team to get things done right the first time! It’s great to hear that scheduling is easy and everything runs smoothly without needing to follow up. That’s exactly the dependable service we aim to deliver every visit! Happy Driving, The Lester Glenn GMC Team
Britni was very nice to talk too and, was very
Britni was very nice to talk too and, was very knowledgeable about all the controls of the car. She taught me a lot about the controls. Her boss Jerry wasn’t that nice. You could speak to him about it.
Britni was very nice to talk too and, was very
Britni was very nice to talk too and, was very knowledgeable about all the controls of the car. She taught me a lot about the controls. Her boss Jerry wasn’t that nice. You could speak to him about it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Hi Larry, Thanks for sharing your feedback! We're glad to hear that Brittney was helpful and provided valuable guidance on the car's controls. However, we apologize for your experience with Jerry and appreciate you bringing this to our attention. Our General Manager, Craig, has attempted to reach out to discuss this further, and we'd love to hear more about your experience to ensure we continue improving our customer service. We look forward to hearing from you and working to make things right. Thank you, The Lester Glenn GMC Team
I had an extremely pleasant experience at this location
I had an extremely pleasant experience at this location recently and felt the need to give a review. Louis Cerrato greeted me and was so warm and friendly. I admittedly came in with some anxiety and apprehension, expecting to be pressured by a pushy salesperson, but that is the furthest from what actually occurred. Everyone there went out of their way to be kind and welcoming and I actually drove home my new car (well, new to me anyway). Shout out to Jerry Taylor as well who is the finance guy. Again, no high pressure and I felt really great about my purchase. Would highly recommend to my friends and family!
I had an extremely pleasant experience at this location
I had an extremely pleasant experience at this location recently and felt the need to give a review. Louis Cerrato greeted me and was so warm and friendly. I admittedly came in with some anxiety and apprehension, expecting to be pressured by a pushy salesperson, but that is the furthest from what actually occurred. Everyone there went out of their way to be kind and welcoming and I actually drove home my new car (well, new to me anyway). Shout out to Jerry Taylor as well who is the finance guy. Again, no high pressure and I felt really great about my purchase. Would highly recommend to my friends and family!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hey danivin, Thanks for sharing your experience! We’re thrilled to hear that Louis made you feel welcome right from the start and that you didn’t encounter any pressure during the process. It’s also great that Jerry was able to make the finance side smooth and stress-free for you. We’re so glad you drove home happy with your new car! Thanks for recommending us to your friends and family, and we look forward to serving you again. Happy Driving, The Lester Glenn Buick GMC Team
Welcoming, Professional, Kind, Patient, Flexible,
Welcoming, Professional, Kind, Patient, Flexible, Friendly, Accommodating, Informative, Inviting atmosphere, Clean, open minded, helpful, Knowledgeable,
Welcoming, Professional, Kind, Patient, Flexible,
Welcoming, Professional, Kind, Patient, Flexible, Friendly, Accommodating, Informative, Inviting atmosphere, Clean, open minded, helpful, Knowledgeable,
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Candice, Thank you so much for your kind words! We're thrilled to hear that your experience with us was so positive. It's wonderful to know that our team was able to provide a welcoming, professional, and informative environment for you. We appreciate your feedback and look forward to assisting you again in the future! Happy Driving, The Lester Glenn Buick GMC Team
I visited this dealer recently to have my mother test
I visited this dealer recently to have my mother test drive some cars. Once we entered the dealership, we were warmly greeted by Lou Cerrato. He was wonderful and made my mom comfortable with driving a different car. He brought a car into the dealership, where it was warm for her to look it over before driving it. We made it very clear to Lou that we were not purchasing today, just wanted to narrow the scope of what she wanted. As she was looking over the car, I noticed a sticker on the window that listed pin striping(595), fabric and leather protection(595), door edge guard(595) and nitrogen filled tires(39.95) for an added total of 1824 additional to the msrp. Ive purchased about 40 cars in my 20 years of driving. Ive always avoided dealers that do this type of addon. it doesnt add any value to the deal. All of those items can be ordered off amazon for $50. Its just a money grab. So, i immediately ask lou how attached the dealer is to these addons. He responded that everything is negotiable. So my mother test drove the car, she liked it, but we had another car for her to test drive before narrowing down her choices. We both told Lou that we weren't purchasing today. Lou did mention that they were trying to push to make deals. there was almost no more room on the lot for more cars. Lou told us that we HAD to speak to his manager before to make sure he did his job well. I liked Lou, my mother liked Lou, but that is straight xx.I knew what was coming. It was the hard sell to get us to not leave the dealership and to buy a car on the spot. So, the manager Jerry taylor came over and asked how Lou was, asked if anything can be done to get us to buy a car, i replied, politely no, there isnt. He then replied what if he took 3500 off the price of the car. I replied, no we will not be purchasing today, but if my mother was interested in the car, I will be emailing with a stock number to work out a price. So, the next day, my mother said she wanted the buick envista. I found a stock number on the website of something that checked all the boxes for her. I then emailed Lou and asked for an out the door price with all their fees. I also already shopped my mother trade through carmax, carvana and a local ford dealer. i had a good idea of what her car was worth. This is where the experience goes sideways. Loud responds back with minimal info and a low ball, significantly less than all other offers on it. I also know, most of those offers were to wholesale the trade at auction, not retail it on their lot. So there was zero reason why they couldnt meet the lower offers that were wholesale. I was given just a price, without the fees and taxes and stuff. Also with the low ball, i was told to bring it in to have it appraised. This is just a tactic to get someone into the dealership, Dealers purchase cars sight unseen from auctions all the time. There is zero reason to see the car to match a wholesale offer. Also, the price was much higher, with the quoted 3500 off than it should be.That is because this dealership doesnt use MSRP. They use dealer posted price. The dealer posted price includes that worthless 1824 package. Do yourself a favor, if you arent an experienced buyer, avoid any dealer that uses dealer posted price. I countered Lous offer and they raised the trade slightly and explained the dealer posted price and the fine print on their website. Lou than asked me to just call his manager. I informed him that i was getting ready to go to work and I was working 3 or 4 16hr shifts. He insisted I call and stopped responding to my emails. A few days later, after working 70hrs in 5 days. i sent Jerry taylor an email. never got a response. I learned that this dealer just wants an uninformed customer. they also want you there so they have all the power in the transaction. They will be super nice to you. I still say Lou was great, He is the reason why its 2/5 instead of 1/5 stars
I visited this dealer recently to have my mother test
I visited this dealer recently to have my mother test drive some cars. Once we entered the dealership, we were warmly greeted by Lou Cerrato. He was wonderful and made my mom comfortable with driving a different car. He brought a car into the dealership, where it was warm for her to look it over before driving it. We made it very clear to Lou that we were not purchasing today, just wanted to narrow the scope of what she wanted. As she was looking over the car, I noticed a sticker on the window that listed pin striping(595), fabric and leather protection(595), door edge guard(595) and nitrogen filled tires(39.95) for an added total of 1824 additional to the msrp. Ive purchased about 40 cars in my 20 years of driving. Ive always avoided dealers that do this type of addon. it doesnt add any value to the deal. All of those items can be ordered off amazon for $50. Its just a money grab. So, i immediately ask lou how attached the dealer is to these addons. He responded that everything is negotiable. So my mother test drove the car, she liked it, but we had another car for her to test drive before narrowing down her choices. We both told Lou that we weren't purchasing today. Lou did mention that they were trying to push to make deals. there was almost no more room on the lot for more cars. Lou told us that we HAD to speak to his manager before to make sure he did his job well. I liked Lou, my mother liked Lou, but that is straight xx.I knew what was coming. It was the hard sell to get us to not leave the dealership and to buy a car on the spot. So, the manager Jerry taylor came over and asked how Lou was, asked if anything can be done to get us to buy a car, i replied, politely no, there isnt. He then replied what if he took 3500 off the price of the car. I replied, no we will not be purchasing today, but if my mother was interested in the car, I will be emailing with a stock number to work out a price. So, the next day, my mother said she wanted the buick envista. I found a stock number on the website of something that checked all the boxes for her. I then emailed Lou and asked for an out the door price with all their fees. I also already shopped my mother trade through carmax, carvana and a local ford dealer. i had a good idea of what her car was worth. This is where the experience goes sideways. Loud responds back with minimal info and a low ball, significantly less than all other offers on it. I also know, most of those offers were to wholesale the trade at auction, not retail it on their lot. So there was zero reason why they couldnt meet the lower offers that were wholesale. I was given just a price, without the fees and taxes and stuff. Also with the low ball, i was told to bring it in to have it appraised. This is just a tactic to get someone into the dealership, Dealers purchase cars sight unseen from auctions all the time. There is zero reason to see the car to match a wholesale offer. Also, the price was much higher, with the quoted 3500 off than it should be.That is because this dealership doesnt use MSRP. They use dealer posted price. The dealer posted price includes that worthless 1824 package. Do yourself a favor, if you arent an experienced buyer, avoid any dealer that uses dealer posted price. I countered Lous offer and they raised the trade slightly and explained the dealer posted price and the fine print on their website. Lou than asked me to just call his manager. I informed him that i was getting ready to go to work and I was working 3 or 4 16hr shifts. He insisted I call and stopped responding to my emails. A few days later, after working 70hrs in 5 days. i sent Jerry taylor an email. never got a response. I learned that this dealer just wants an uninformed customer. they also want you there so they have all the power in the transaction. They will be super nice to you. I still say Lou was great, He is the reason why its 2/5 instead of 1/5 stars
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Hi bdrecksage, Thanks for taking the time to share your experience. We’re glad to hear that you and your mother had a great interaction with Lou—he’s truly dedicated to making the car-buying process comfortable and informative. That being said, we’re sorry to hear that the rest of the experience didn’t meet your expectations. We strive for transparency in every step of the process, including pricing and trade-in values, and we regret if there was any frustration along the way. We have shared your review with our managment team and our manager Jerry did attempt to reach out to discuss everything further but wasn’t able to connect. If you’re still open to it, we’d love the opportunity to address your concerns and ensure you have all the details needed to make the best decision for your mother’s new car. Feel free to reach out to us directly at customercare@lesterglenn.com. We appreciate your feedback and hope to have the chance to assist you again in the future. Happy Driving, The Lester Glenn Buick GMC Team
Lou was great!
Lou was great! Amazing experience. We Will be buying from them again for any future purchases.
Lou was great!
Lou was great! Amazing experience. We Will be buying from them again for any future purchases.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hey Arvanim07, Thank you for sharing your amazing experience with us! We’re so glad to hear that Lou made such a positive impact on your visit! It’s wonderful to know you had such a great experience, and we’re thrilled to hear you’ll be coming back for future purchases. We’ll be ready to help whenever you need us! Happy Driving, The Lester Glenn Buick GMC Team