Jack Giambalvo Hyundai

Great customer service .. easy negotiations with very little hassle . In and out quick . Finance guy was a very thorough and no pressure . All in all a great experience

Everyone was super helpful and friendly. I would 100% percent recommend going to this dealership. I felt as if they were transparent and genuine throughout the whole process.

Our salesman and the dealership were very helpful in finding the car we wanted. We were seeking a 2025 as the 2026 we’re coming out.

I am extremely disappointed in the experience working with Billy and everyone we interacted with here. TERRIBLE customer experience – worst I have EVER had at a car shop. My Nissan Cube was there for around 45 days for some body repair work ($4.5K job). Timelines were pushed multiple times & communication was very poor. We were told multiple times we would receive a call by a certain date/time to hear nothing, sometimes for a few more days, even when leaving multiple voicemails and expressing being frustrated that they were not communicating with us. The vehicle was supposed to be done the week ending 7/25 – there was a part they thought they were able to reuse but were not (so, their error...) that they had to order and wait to arrive the following week. We understand mistakes happen, and we were told it should be done by the end of the week ending 8/1, then after not receiveing any callback for days were told it may not be until the following Tuesday (8/5). This required us to pay for a rental car for an extra ~2 weeks due to their errors. A rental vehicle was needed for this whole time. It was frustrating to have additional costs incurred when the vehicle could have been finished much sooner, not to mention the frustration towards the logistics of the rental the communication issues caused as well. We had to stop in person multiple times to receive updates when we were not called when we were told we would be. The last time I stopped in in person, Billy informed me that the “scheduled” cars were priority which is why my work kept being pushed back – I have a suggestion - it may be good to put vehicles on the schedule to actually meet timelines mentioned to customers who are still spending THOUSANDS with your business, especially when this delay is causing them additional expenses on a rental vehicle and you KNOW the vehicle is there and needs to be done and it has been there for 45 days. Billy also mentioned that it “didn't motivate the guys to work on my car faster when he has to keep checking on it for us and that it bothers them”, implying that their staff will purposefully not work on cars when they are being checked on and intentionally inconvenie said customer out of spite. This is an INCREDIBLY unprofessional thing to say and serves no purpose other than trying to make me stop stopping in, when I am only stopping in because they are not calling us for DAYS. The work on the vehicle was paid for on 8/1, before it was ready – we advised Billy, LJ and Troy multiple times that we would be coming in to pay out of pocket that day towards end of business and that the person paying would need to drive 1.5 hours to the shop as he was currently staying out of state. When arriving to pay, the front desk said they “couldn't do customer pay today”, even after we already called in and said we were paying today, the payment methods, and that it would take 1.5 hrs to get there to pay. Magically, she was able to process this for us somehow after saying they could not after she went into the back. When I was driving my car on the highway today, I discovered my horn was not working. I almost had someone merge directly into me & tried to alert them. I could have been seriously hurt or had my car totalled again due to their negligence. I called to talk to Billy, and he said the horn was fine when it was dropped off. I asked if it was honked to check and he said no – they “can't honk every horn that comes in”. I then asked how they knew it was working when it was dropped off if it wasn't checked? That makes ZERO sense to me. Making mistakes like this can literally KILL PEOPLE, guys. If you folks would like this review revised, you can reach out to talk about a partial refund that will be used towards the additional rental costs we had to incur – other than that, this will not be revised or pulled down in any other manner – just a verbal apology will not suffice.

I Found the exact 2025 Hyundai Palisade Calligraphy in white with black interior that I wanted online at this Jack Giambalvo Hyundai dealership. They are a good 4 1/2 hour drive away from where we live. There were none of these specific Palisades available in our area so we called first thing on a Saturday April 26, 2025 morning & got extremely lucky!! A very pleasant & knowledgeable salesman, COLTON ALLISON, answered their phone. We had to be absolutely positive that what I wanted & saw online was the EXACT car they had for sale on their lot. Thankfully, Colton immediately got back to us & texted me the vin & pictures for verification that it was indeed the EXACT CAR I WANTED. Within 20 minutes Colton had emailed me applications needed to be filled out & to run a credit check as we got on the road to make the long 4 1/2 hour drive to York, PA. I explained we did not want to make a wasted trip so we needed him & his boss & their dealership people to “please” be sure all of our paperwork was ready before we arrived. We wanted to sign everything, give them a check, use their Hyundai Finance Company and within 1 hour turn back around & DRIVE MY BRAND NEW PALISADE the 4 1/2 hours back Home. Colton was extremely efficient & stuck with it. He kept up with putting all of my information into his computer to make the purchase happen. He even did a 3-Way call with myself & my insurance agent as we were about 1/2 way there, to be sure our agent got the correct VIN # & car info to be added immediately to our current car insurance policy. We needed that done to be able to drive the car back home. We arrived promptly at 2:33pm & signed ALL of the papers necessary to buy the car. Anyone buying a new car knows that’s quite a stack of paperwork but Colton & their team had everything ready. We finished within an hour 15 minutes & by 3:45pm on that same Saturday DROVE MY Brand NEW 2025 white PALISADE CALLIGRAPHY HOME. This dealership’s crew with very little notice even washed & swept the car & filled up my gas tank knowing we had a LONG DRIVE HOME. I can’t even tell you how much I appreciated everything they did to make buying a brand new car from the start of my Saturday morning to the 3:45pm finish of driving it away as easy & as pleasant as possible. Many Thanks to our Salesman Colton Allison & to his boss for being so reasonable over the phone with the price & to the dealership for getting all the finance & paperwork handled, to the detail guys & whoever filled up my gas tank. It was such an awesome experience. What a nice change. People actually cared AND DID A GREAT JOB!! Thank you all!! Cindy E

In my 50+ years best transaction. The mega dealers in my area, 16929 are not very knowledgeable, they have lied, at least 2 dealers, it is frustrating. Jack Giambalvo Hyundai was great. I am 3hrs away and worked with Travis on email and text. When I told them I was 3hrs away they offered me a deal that was $3k less, their honesty and communication sealed the deal. Constantly keeping me informed so my time there would be short and it was as much as possible. The Tucson was ready, only negative was a little dirt on the seat, they took care of it right away. All the paperwork was ready, they were friendly, knowledgeable and did not push all the propaganda, I did not have upper management come visit me to waste my time trying sell protection programs like they do in my area. They offer free lifetime inspections, including other vehicles in my household. I would highly recommend them.

James is outstanding! From the moment of first contact to the closing of the deal to the after purchase follow-up and every moment in between, James was professional, honest, dedicated to superior customer service, fair, understanding and a great listener. He truly wanted my car leasing experience to be the best it could be and for me to be happy at the end of the process. My only regret is that I don’t live closer to this dealership so I could visit these nice people like James and his co-workers if the need arises. But alas, James has assured me that he is there to answer my calls should I have any questions or concerns. Now I call that customer service beyond the call of duty. If you want someone who truly cares about treating a potential customer right from the start, James is the man for you. Thank you James for helping me obtain a great car at a great and fair price for my family. You are simply the best!! BK:)

had a great experience at Jack Giambalvo Hyundai in York! Everyone who I worked with were very helpful and very friendly! When I arrived I was greeted by Russell McPaul who answered all of my questions, brought up a vehicle to take for a test drive and worked with me throughout the purchasing process. I also spoke with Dan Castillo who I worked with to make the deal. There was no pressure to have to take the car that day like some dealerships force you to do so when I came to pick up the car I met with Jayme Cabott in Finance to get all of the paperwork signed and he explained each form and what it meant before asking me to sign them. Russell then brought my new car up front and showed me how to get all of the functions set up and made sure that I was all set. I have purchased quite a few cars over the years with this being my first Hyundai and this by far was the best experience I have had. Great job by all!

I had a very unfortunate experience with a recent tire repair/ replacement appointment. However, what has made the matter so much worse is the handling, or lack there of, by management. At this time, I last emailed the GM on 11/12/24 with no response and the Service Manager on 11/15/24 with no response. At one point, the Service Manager was communicating but has since stopped after I advised I was contacting corporate. I am not sure if the reason is my contact to corporate but the timing is interesting. The main issue is that I booked an appointment via their online system, arranged my work schedule to make the appointment, and they didn't honor it until 4.5 hours later. They had me leave and return to the dealership and made zero effort to work around my schedule even though it was their (acknowledged) error. I also never received any sort of apology from the many staff members I dealt with that day and was actually treated in a dismissive manner. When these concerns were brought to management, they were either ignored (see my comment about email to GM) or misdirected (emails with Service Manager). I am now waiting on Hyundai corporate to see if they can more appropriately address the issue.

Bought a 2022 Santa Fe from Alec Deese. My Wife and I were looing for one and Alec sent us a message that one had come in to the dealership and we went to look at it. Took a ride in it and car rode very nice and was very clean. We bought it. Alex was very helpfull in getting the car. We would recommend Jack Giambalvo Hyundai and Alec to anyone looking for a good car. Thank you.