Reviews
Service review
The service from Jack Giambalvo is super. I’ll go there any time my car needs attention. The person who helped me could not have been more accommodating.
Hi Art, thank you for taking the time to let us know about your positive service experience and trusting us with the car of your vehicle! Please feel free to reach out if there's anything else we can do for you. Take care and have a great day!
Great Service
Have purchased and been seeking car service here for YEARS, they always go above and beyond, including a time when my car needed extensive work and parts ordered and they accomodated me thoroughly. Great employees, great service, will buy from them again too!!
Hi John, thank you for sharing your experience with us! We are happy to have you as part of the Jack Giambalvo family! Take care and feel free to reach out if there's anything else we can do for you.
Disappointed!
A few months ago I got an oil change. They left the oil cap off and it caused me to get stranded an hour from home. Oil leaked all over the engine and the car wouldn’t start. They made it right and covered the cost of the rental I had to get to go home so I gave them another try. Next oil change was fine. Today I get an oil change and tire rotation and as I drove off the lot my back wheel came off my car, rolled across the street and almost caused me to get in a serious accident. This happened right in front of the dealership! Thankfully I hadn’t made it to the highway yet. I’M NEVER RETURNING TO THIS DEALERSHIP AGAIN. I wish I could upload pictures as proof.
Hi Danielle, we sincerely apologize for this experience and I've passed along your concerns to our service manager to address. I believe he has already reached out to you to get this resolved.
Never had a problem but disaster today
I left after an oil change and smelled oil all the way home. I got home and found the oil cap on the engine was missing. Oil is all over the engine and under the hood.
Yes, I am aware of your issue. I apologize for this occurring and I believe you spoke to our service manager Saturday regarding it. I assure he will make the situation right for you. I apologize again this is not the typical level of service our shop provides.
Engine Service
Engine Service. They did Outstanding work and provided excellent customer care. Very helpful and supportive. Michelle was my service representative and she is great, very supportive and attentive. She answered all my questions and was an advocate in the whole process.