I did my research and selected a vehicle from their website. I emailed to confirm availability and called back to schedule a time to drive it that afternoon.... I drove nearly an hour and a half and arrived on time for the appointment. When the salesman went to find the vehicle he had to come back and explain to me that the service manager had just bought it. The salesman was very apologetic and I sincerly believe he had no knowledge of it. I came with every intention of buying the vehicle but was too angry to even consider anything else. The salesman apologized profusely but an apology and explanation from the guilty party would have been nice. They should apologize to the salesman as well.
It was nice to be treated like a customer. Heather, Duane, Shea and Jim were great to deal with. We will definitely go back when we are ready to lease... again.
I had a very pleasant transaction with Jess in purchasing a used vehicle. All personnel at this dealership made me feel at ease. The purchased vehicle... required a replacement part which was ordered, received and installed in less than a week. I would highly recommend this dealer.
Heather, took very good care of us from the moment I talked to her. We had been to other dealerships and had been turned denied. They are true to their... word they will do what whatever they can to get you in a car. I recommend this place 100%
I am so pleased with the way this transaction and the car. They worked very hard to get me the best deal and the salesman, Gray, was awesome!!! A very... pleasing experience!
The staff worked overtime to locate the “needle in the hay stack” for us. Dilligent to return calls and maintain a good repore, this was by far the best... buying experience of my 50+ years of living. If you want a Ford, and are within 50 miles, give them a chance to dance. You won’t be disappointed. Good job, Gray.
Bought a used car for a great price. The staff was very friendly and made the buying process go smoothly.
Very positive experience !! The entire staff was extremely knowledgeable and friendly I will be back
So far...so good. 1st time buyer at this dealership. Salesman was really personable and accommodating. Really helpful. Deal was fair. Would send friends/family... there if interested in Ford. Love the new truck...so far.
Stop by Middletown. Nice little town with a Ford dealer that offers a comfortable environment. They were very prompt with follow up, answered our questions,... and gave us the space we needed to make the decisions that we needed to.