Wheeling Subaru

(4.0) 4 reviews

Dealer on Cars.com since February 2016

Currently in stock!

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Today's Hours

Sales 9:00 AM - 7:00 PM
Service 8:00 AM - 5:00 PM
Mon 9:00 AM - 7:00 PM
Tue 9:00 AM - 7:00 PM
Wed 9:00 AM - 6:00 PM
Thu 9:00 AM - 7:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 4:00 PM
Sun Closed
Mon 8:00 AM - 5:00 PM
Tue 8:00 AM - 5:00 PM
Wed 8:00 AM - 5:00 PM
Thu 8:00 AM - 5:00 PM
Fri 8:00 AM - 5:00 PM
Sat 8:00 AM - 3:00 PM
Sun Closed

Reviews

4.0
4 lifetime reviews.
  • #1 Subaru dealer in the tri-county area

    We started the purchasing process for a new Subaru Outback via internet at Wheeling Subaru a few weeks ago. We finally made it to the dealership to w...rap everything up. We received great service from the moment we stepped onto the lot. The buying experience was seamless with a great price on the Outback and a very good price for our trade-in. The facility is clean and comfortable which made the process all the more easier. Many thanks to Lacey, Bill, Tony and Frank for all of their help. Look no further than Wheeling Subaru for a new Subaru, they are #1!

    Customer Service
    Not Applicable
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    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Feedback like this makes us very happy to hear that we are doing everything right and our customers are why we are here doing it! Thank you for your b...usiness, many happy years to you in your new Subaru.


  • You won't get that Wheeling Feeling from Wheeling

    I couldn't have been less impressed. My wife and I drove an hour an a half, one way, to Wheeling Subaru to pick up her new company car. Granted the ve...hicle had been ordered online, paid for and delivered to Wheeling Subaru for what's called a "complimentary delivery," but they failed to impress through the entire process. After standing in the showroom for a few minutes, one of the sales guys yelled for one of the other ones to help us, Who said we'd have to wait for Jay Shrumpf (who I'm pretty sure was eating lunch). It was quite apparent that since they weren't making a sale, we were a nuisance and bother for them. Then Jay was ready and couldn't even be bothered to stand up from his desk to go through the transfer process with us. Not to inspect our trade-in vehicle or show us anything at all about the new Subaru. Including where it was even parked!! He rushed my wife through the paperwork so quickly, he was grabbing papers from her before she had even finished signing them. Twice, she had to ask for a form back to finish signing it! WHAT?!? Then neither he, or anyone else, could be bothered to help inspect the new Subaru, show us anything about the car or make sure it had the equipment it was ordered with. So as we inspected the vehicle on our own we found it did not have the cargo cover that her company ordered for it. When we asked Jay, he said the parts department was closed, so we'd have to wait until Monday. So he was asking us to drive ANOTHER three hours, to pick up a $70 cargo cover that should have been in the vehicle. When we explained the situation - that we lived three hours away - and asked if he might be able to take one out of another vehicle and replace it on Monday with one from the parts department, he refused. I understand Jay may not be making a commission on this sale, but his rudeness and haste to be done with us made this a seriously unpleasant experience and forever strikes Wheeling Subaru from getting a dime of my money in the future. The prevailing attitude I got form the dealership is that they are stuck in the 1970s, when customers were a dime a dozen and if you weren't there to buy, you were just taking up space.

    Customer Service
    Not Applicable
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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Tony is GGGGGRRRRReat!

    Tony and the rest of the staff at Wheeling Subaru have been wonderful throughout the entire purchasing process.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are glad we could help and appreciate that you chose Wheeling VW Subaru for your vehicle purchase.


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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 6 Offers on 5 Models

About Our Dealership

Dealer on Cars.com since February 2016

When you visit our car dealership, expect the superior customer service that you deserve. With years of experience and training, the Wheeling Subaru team will get you into the Subaru that was built for you.

"We're driven by our customers"
Wheeling Subaru
US Route 40 East Wheeling, WV 26003
New (304) 907-6097
Used (304) 810-3050
Service (304) 907-6100
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