Lancaster Dodge RAM Fiat

I recieved a good price on a vehicle that had been on the lot for a year as an end of the year deal. Salesman seemed preoccupied when I went to pick it... up. Salesman delivered the vehicle with only 3/4 tank of fuel. Blamed it on his card. Mentioned it again and he said, bet your trade doesn't have a full tank. Finance person was great, very informative. Vehicle broke down after less than 24 hours of ownership due to a defective part. Loaner truck smelled like fast food and cigarette smoke. New vehicle was in the shop for four days waiting on a part. Got the vehicle back and they didn't even bother cleaning the hydraulic fluid off the frame. No one expressed any sympathy for the inconvenience. Then the salesman starts harassing me by text message for low scores on the review. I have bought 14 new cars, 10 of them in the last 5 years, and this is one of the worst experiences.

The car Had two windows broken and the salesman never made us aware of that problem. I was lucky that I went with my son and he checked that

I have bought many cars over the years (more than 20) and without a doubt this was the best experience that I ever had. Alan was honest, courteous, knowledgeable... and excellent at follow-up. I received a good price on the car and a very fair value for my trade-in. Most was handled over the phone before I even got to the dealership. The actual purchase was handled quickly and efficiently by the sales manager. I can't say enough about the professionalism at this dealership.

Hello fellow car buyers and enthusiasts. Now when reading my review, please keep in mind that I am a seasoned vet when it comes to purchasing automobiles.... I, having purchased and owned 60 vehicles in my lifetime have a pretty good idea how the automobile sales games are played. Contacted this dealership after finding a used Jeep for sale that I had interest in. The salesman, John, seemed reasonably knowledegable, with many years experience as a salesman. He and I conversed through emails since I am a few hours away from the dealership. John and his used car manager lack highly in the area of pricing a trade in due to lack of knowledge on the subject. In the auto sales world, you need to compare apples to apples to come up with a true price, both retail and trade in. Unfortunately, this dealership lost a potential sale of their Jeep to me because they could not compare apples to apples. I gave them not only 1 chance, but 2 chances to make things right. Unfortunately this dealership is hell bound on ripping off the customer by low balling them on trade values. At first we were close on a deal as they were using KBB values. Then when it came down to brass tacks, and getting a deal completed, they switched to using auction values. They are a pretty pathetic dealership when they want top dollar for their vehicles and refuse to give you anything for yours. If you are going to give auction value for a trade, then you need to sell your vehicle for auction value. I gave them a trade proposal and the following day they countered it with the low balling tactics I mentioned above. Once I countered that offer and showed them how they could get to the numbers I was offering, they no longer responded to me. It is funny how this particular dealership tucked tale and ran once they were called out on trying to rip me off. In closing, I can guarantee the GM will reply to this with some type of attempt at defending the dealership to make them look all nice and shiny. They are the polar opposite of shiny. In fact, before my deal was sent to the management, I was asked to "please remove the negative on cars.com". I knew based on my first go round with this dealership that I NEVER should have removed it because it was true. I may have removed it, but this new and updated one will not be removed. Lancaster Dodge in Pennsylvania is NOT a good place to do business and my review stays this time.... as they definitely earned it!

It's been just over 2 weeks since I bought my absolutely amazing 2017 Ram 1500 sport night edition for here. I had spent about 2 months online shopping... and searching for just what I wanted using a 200 mile radius for my search. When time came to start contacting dealers as luck would have it Lancaster Dodge had what I wanted as did a few other dealers. However John Hatzis was the only dealer that seemed to want to earn my business. I can be a tough customer and ask question after question. Luckily I was contacted by the internet sales manager John Hatzis. John was the only salesman who literally answered all of my questions in a timely manager or at all. I was shocked how little effort others wanted to put into earning my business just relaying to emails with "can you come in today for a test drive (which translates into "so I can hard pressure you into buying something you really don't want today"). John not only answered about 100 questions of mine but never once tried to get me to come in until I was ready. At no point was there any pressure. I was comfortable. All details for the cost and fees were laid out upfront so I knew exactly what I would be paying (now let me mention here the price was less then any of the other dealerships I had contacted on virtually the same vehicle and none could or wanted to try and match it without me coming in first). What made me decide this was the place I would buy my new truck most of all was when I sent John an email clarifying all for the taxes and dealer fees etc as well and final price. I had been grossly misinformed by several dealers about a few of the fees. I was prepared to spend almost 2K more for the vehicle thinking they were standard fees I could do nothing about. John quickly showed his honesty and integrity by informing me many of these fees are massively overinflated or totally fake. He could have taken me for another 2K I wouldn't have questioned but he didn't. That was the moment he truley earned my present and future business. When I arrived at Lancaster Dodge, the vehicle was ready and waiting for me fully detailed as John had promised. He went over a few things and went right to work to get me out as fast as possible (my request as I had a 2 hour drive to pick my youngest up from day care). The this g that impressed me the most with his customer service was after I had stepped out of the finance office having officially bought the vehicle John on his hands and knees polishing the wheels because the detail shop didn't do in his opinion good enough of a job. I told him it was going g to most likely rain and he didn't need to do it, and he responded with "I promised you it would be done so I will finish it". That's real customer service and integrity rarley seen from. Car salesman. In 5-6 years or so when I am in the market for another truck Lancaster Dodge will be my first stop. Business earned. On another note everyone I spoke with there for other salesman to find and we're equally polite and friendly.

Had what I wanted, when I wanted it and a great value. Thank you!

After purchasing a Dodge Challenger a couple of months ago, my wife and I were discussing the quality and workmanship of the new Chrysler products. ... So we decided to look for a Dodge Charger R/T for her. We have been "equal opportunity" when it comes to OEMs and dealerships. We have owned sports cars from each of the major brands over the years. Outside of owning RAM trucks, it's been quite sometime since we have purchased a new Dodge performance car. Hence, the Challenger and now our search for a Charger. After researching what was available in the configuration we wanted, our search brought us back to John Hatzis, at Lancaster Dodge. Lancaster Dodge had exactly the configuration and color we were searching for on their lot. John is pleasant to work with. His no pressure attitude and knowledge will put you at ease. Now we own a Dodge Charger R/T Road & Track wearing Go Mango paint. Although we didn't purchase our Challenger through this dealership, due to the overall configuration (Scat Pack Shaker in Maximum Steel) was not available. John was most helpful during that particular search. So, if you are looking for a great vehicle at a good price, see John at Lancaster Dodge...you will be glad you did!

We had a very pleasant car buying experience at Lancaster Dodge! No hassle ,sales team very professional!! My wife likes her new car win win for everyone!... THANK YOU

This is a no hassle dealership. Alan was great at knowing the vehicle specifics. No pressure to buy. The buying was easy and fast. They cleaned my car... up beautifully prior to leaving the lot. Love my new ride!!!

Courteous friendly staff. Made the experience very comfortable and enjoyable. Lance was very helpful without being pushy. Answered all questions or found... the answer and called us back. Love the T&C.