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WARNING, went to Lancaster Dodge to trade in my existing vehicle and purchase a used vehicle from them. Arrived at the dealership and sat down with the salesman negotiating a price for the car and a term for the loan. At which point the salesman did a quick calculation and said that I would be $20-$25 over my budget depending on my credit. I explained to him that I needed to meet my budget target so off he went and checked with several lenders. Upon returning he stated that he got me a deal at one dollar below my stated budget, all great, at least I thought! At this point it was getting late and I was an hour and a half away from home and foolishly flew through the paperwork presented to me after all I have negotiated the price of the car and had worked with the lenders for my monthly payments. Upon getting home in reviewing the paperwork, something I should have done prior to signing it! I discovered that I did in fact have good credit and they had been able to raise the price of the car by several thousand dollars and still stay within my budget of course not revealing this fact to me. Since we had negotiated a price for the car and they had raised it without telling me I’m going to call this deceptive and dishonest and I recommend you stay as far away from these guys as possible.
Negotiate a full tank of fuel here
I recieved a good price on a vehicle that had been on the lot for a year as an end of the year deal. Salesman seemed preoccupied when I went to pick it up. Salesman delivered the vehicle with only 3/4 tank of fuel. Blamed it on his card. Mentioned it again and he said, bet your trade doesn't have a full tank. Finance person was great, very informative. Vehicle broke down after less than 24 hours of ownership due to a defective part. Loaner truck smelled like fast food and cigarette smoke. New vehicle was in the shop for four days waiting on a part. Got the vehicle back and they didn't even bother cleaning the hydraulic fluid off the frame. No one expressed any sympathy for the inconvenience. Then the salesman starts harassing me by text message for low scores on the review. I have bought 14 new cars, 10 of them in the last 5 years, and this is one of the worst experiences.
The car Had two windows broken and the salesman never made us aware of that problem. I was lucky that I went with my son and he checked that
I'm a baby boomer who has purchased 17 new or certified vehicles from many dealers over the years. So I'm pretty attuned to the drill. Never have I dealt with a more professional and knowledgeable salesperson than John Hatzis. He even returns calls. I had a unique interstate purchase and trade-in transaction. I couldn't imagine it going any smoother with absolutely no surprises. A shout out to Dave Stoltzfus is also warranted along with kudos to the Lancaster Dodge operation.
Great buying experience
I have bought many cars over the years (more than 20) and without a doubt this was the best experience that I ever had. Alan was honest, courteous, knowledgeable and excellent at follow-up. I received a good price on the car and a very fair value for my trade-in. Most was handled over the phone before I even got to the dealership. The actual purchase was handled quickly and efficiently by the sales manager. I can't say enough about the professionalism at this dealership.
Hi Ron! Thank you for allowing us to fulfill you automotive needs. We appreciate your business and are pleased you enjoyed your experience with us. Best Wishes, Dean Pugliese
Honesty integrity and best price around
It's been just over 2 weeks since I bought my absolutely amazing 2017 Ram 1500 sport night edition for here. I had spent about 2 months online shopping and searching for just what I wanted using a 200 mile radius for my search. When time came to start contacting dealers as luck would have it Lancaster Dodge had what I wanted as did a few other dealers. However John Hatzis was the only dealer that seemed to want to earn my business. I can be a tough customer and ask question after question. Luckily I was contacted by the internet sales manager John Hatzis. John was the only salesman who literally answered all of my questions in a timely manager or at all. I was shocked how little effort others wanted to put into earning my business just relaying to emails with "can you come in today for a test drive (which translates into "so I can hard pressure you into buying something you really don't want today"). John not only answered about 100 questions of mine but never once tried to get me to come in until I was ready. At no point was there any pressure. I was comfortable. All details for the cost and fees were laid out upfront so I knew exactly what I would be paying (now let me mention here the price was less then any of the other dealerships I had contacted on virtually the same vehicle and none could or wanted to try and match it without me coming in first). What made me decide this was the place I would buy my new truck most of all was when I sent John an email clarifying all for the taxes and dealer fees etc as well and final price. I had been grossly misinformed by several dealers about a few of the fees. I was prepared to spend almost 2K more for the vehicle thinking they were standard fees I could do nothing about. John quickly showed his honesty and integrity by informing me many of these fees are massively overinflated or totally fake. He could have taken me for another 2K I wouldn't have questioned but he didn't. That was the moment he truley earned my present and future business. When I arrived at Lancaster Dodge, the vehicle was ready and waiting for me fully detailed as John had promised. He went over a few things and went right to work to get me out as fast as possible (my request as I had a 2 hour drive to pick my youngest up from day care). The this g that impressed me the most with his customer service was after I had stepped out of the finance office having officially bought the vehicle John on his hands and knees polishing the wheels because the detail shop didn't do in his opinion good enough of a job. I told him it was going g to most likely rain and he didn't need to do it, and he responded with "I promised you it would be done so I will finish it". That's real customer service and integrity rarley seen from. Car salesman. In 5-6 years or so when I am in the market for another truck Lancaster Dodge will be my first stop. Business earned. On another note everyone I spoke with there for other salesman to find and we're equally polite and friendly.
Hi Darren! Thank you for allowing us the opportunity to earn your business. We really appreciate it and thank you for doing business with us. We look forward to helping you whenever the need arises. Best Wishes, Dean Pugliese
Simply honest straight forward and listened to me.
I do not have e enough good things to say about my truck buying expeirance here. I have seen other reviews from people saying g they were pushy didn't listen to what they wanted/needed, and we're high pressure. My expeirance was the complete opposite. As I online shopped for my new truck I introduced.myself via email with my specific requirements to each internet sales manager. The basics were; do not ask me to come in for a test drive as I have driven numerous Ram trucks before including current model years, I will have alot of questions, if do t want.to be transparent and answer them let me know now and I will take your dealership off my list, and last I know what I want and your dealership currently has it in stock. Do not try to sell me on something else. I am not Interested. I used a 200 mile radius to search for dealerships that had why I wanted then began contacting them. In the end there were only 2 that honored my initial request and worked with me until I was ready. John Hatzis of Lancaster Dodge in the end just went the extra mile to earn my business. When I sent him a list of what I thought all the fees and taxes would amount to to verify total.lrice before making the 2 hour drive to purchase the vehicle his honesty went into overdrive. I had been misinformed by several dealerships about some of the fees. Job. Explained most dealerships mislead customers about these or have very high fees such as "document fees" as high as $700 to make more money off customers. Lancaster Dodge by far had the lowest dealer fees and nothing at all questionable. John could have easily taken almost another 2k from me I was prepared to pay, but he didnt. John said they do not do business that way. Deal was totally transparent. I was shocked. I was prepared to haggle some and knew what the dealer paid for the vehicle and what I should be paying for various fees. What I was presented was a lot less. In the end I decided John had more then earned my business and I really didn't want to haggle for another $500 off. The deal was more then fair and cheaper then anywhere else. I could go on and on with various points but the thing g that really impressed me and eraned my future business and recommendations was after leaving the finance office having legally purchased the truck, John was on his hands and knees polishing the wheels off my new truck because the detail shop hadn't don't it well enough and as he said "I promised you it would be detailed before you drove off the lot". I told him it isn't necessary as it was going to rain but he completed it anyways. In the end I couldn't be more happy with my new Ram 1500 sport night edition.
Had what I wanted, when I wanted it and a great value. Thank you!
Great, no pressure, buying experience!
After purchasing a Dodge Challenger a couple of months ago, my wife and I were discussing the quality and workmanship of the new Chrysler products. So we decided to look for a Dodge Charger R/T for her. We have been "equal opportunity" when it comes to OEMs and dealerships. We have owned sports cars from each of the major brands over the years. Outside of owning RAM trucks, it's been quite sometime since we have purchased a new Dodge performance car. Hence, the Challenger and now our search for a Charger. After researching what was available in the configuration we wanted, our search brought us back to John Hatzis, at Lancaster Dodge. Lancaster Dodge had exactly the configuration and color we were searching for on their lot. John is pleasant to work with. His no pressure attitude and knowledge will put you at ease. Now we own a Dodge Charger R/T Road & Track wearing Go Mango paint. Although we didn't purchase our Challenger through this dealership, due to the overall configuration (Scat Pack Shaker in Maximum Steel) was not available. John was most helpful during that particular search. So, if you are looking for a great vehicle at a good price, see John at Lancaster Dodge...you will be glad you did!
Avoid Going to Lancaster Dodge
I purchased a C.P.O. 2014 Dodge Charger SXT with around 20k miles in June of 2015. I worked with John Hatzis. I found him to be polite and very knowledgeable about the Charger and its features. The car itself was heavily scratched up everywhere and I do mean everywhere (sides, roof, hood, windshield, etc) but otherwise it was in very good condition. It was missing all floor mats and a cargo net as well. We worked out a fair deal and I got a good price on the Charger. I got taken to the cleaners for my trade-in value…next time I’m selling my car myself! The finance gentleman was very nice as well. He was kind of pushy with the extended service contract, but since I was paying cash (from my credit union) I didn’t purchase anything extra. First thing that was shady was the bill of sale that was sent to my credit union for their review/approval. It showed my trade as paid off but the negative equity was rolled into the price of the new car so that price was now greatly over inflated. The numbers still added up to the same balance we agreed to, but I later learned that reason they did this was to show a higher ‘profit’ made on the front end of the deal to report back to Dodge. My credit union kicked back the paperwork to Lancaster Dodge until it was sent back corrected. Second thing – I made a request during the price haggling to have the car buffed so that the scratches would be gone when I took delivery. I was told no problem. When I finally took delivery, I found they hadn’t touched the car at all!!! It was still covered in scratches! I asked John about this, I was told “well, we did try but we didn’t want to damage the paint” bla bla bla. I was furious and almost considered calling off the deal. This is the biggest negative with my experience here at Lancaster Dodge and the one I will always remember. You lost a repeat customer because you didn’t hold up to your promise. I took the Charger to a professional detailer a few months later and they did a great job on the exterior! Looked almost factory new! Finally – the delivery. I will give John credit that he found me a cargo net and a set of floor mats for no additional cost. However, when it was time to go over the features of the car before I drove away, he was nowhere to be found. I waited for a significant amount of time until he came back. He was out showing another car to a customer. The ink on the contract was still drying and I was already seemingly forgotten. Nice. Nobody else in the dealership offered to help either. When I did flag John down, the delivery presentation felt rushed but all my questions were answered. P.S.: I received no ‘thank you for your business’ phone call either from management. Classy. A few weeks later I did receive a phone call from some overseas call center asking me about the extended warranty. I said don’t ever call me back. I will not be going back to Lancaster Dodge…ever…for anything. I have enjoyed the Charger but this sales experience ruined any chance of further business at this dealership. I did steer away a family member who liked a car on their website, so I will consider that a success.