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Lancaster Nissan

(711 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:00pm
Tuesday 9:00am–8:00pm 7:00am–5:00pm
Wednesday 9:00am–8:00pm 7:00am–5:00pm
Thursday 9:00am–8:00pm 7:00am–5:00pm
Friday 9:00am–8:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm 7:00am–4:00pm
Sunday Closed Closed

Reviews

(711 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Wonderful group of people to deal with!

I've been going to Lancaster Nissan for approximately 10 years & I am never disappointed. The staff is great and I always walk away with a smile on my face. Daryl Stoll is a wonderful salesman to work with. Loving my new 2019 Nissan Altima SR!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Quality experience

We are very happy with our new car! Our salesman Kyle was very pleasant and it was an easy and positive experience. No regrets with our decision to buy here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Exceeded expectations

Bad news my 2008 Quest was in an accident and totaled. We are long time Nissan buyers and knew we wanted another one but was not looking forward to the experience based on last purchase from local dealership. We heard good reviews about Lancaster Nissan and thought we would make the 40 min. drive. So glad that we did. The response from the Internet Manager as impressive and Derek who took care of our Rogue purchase was awesome. Never pressured, friendly and we drove away in our new Rogue knowing we got a good deal and were truly cared about. We actually received a follow up call, and once again felt Lancaster Nissan was appreciative of our business. We will be repeat customers!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Friendly and very helpful

I was impressed with how friendly and helpful everyone was. They were not pushy. They asked what we were looking for and price range. They helped us find the perfect vehicle for us. They gave me what I needed for my trade in to make the numbers work. We went home with a Nissan Rogue that we are very happy with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Easy car buying

I have been a lancaster Nissan customer since 2001. I have never had a more relaxing car buying experience. Seemless car buying! I will never go anywhere else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service good, Employee not so much

Service is good here. Just ask for another advisor if Kane there. Had him twice both times he gave me wrong information. Not good. Sorry.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Austin is pure customer service

Pleasant, helpful, knowledgeable, extremely customer focused. Perfect example of what customer service should be. He's the reason I came back with additional service work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great buying experience

We reached out to 5 Nissan dealers in the Delaware Valley searching for a 2018 Armada. We had specific feature/color requirements and Eric Long at Lancaster Nissan was the most responsive, came through with our requests, and offered the best deal. Our buying experience was flawless, I highly recommend purchasing your next Nissan at Lancaster Nissan and ask for Eric Long.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Leasing Car- Recent Graduate

My family has dealt with Nissan many times in the past so it was the first place in mind when I graduated law school and was looking to purchase a vehicle of my own. Jason D. was extremely helpful in finding the perfect fit for my needs and helping me get a great deal in the process. I would highly recommend Nissan of Lancaster to any recent college or post-college graduate as you begin your own car search.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Friendly,time efficient and professional.

I had been driving my old car for over 12 years,it was time for new one.I stoped to check Nissan out and got myself a new car.Ben was very helpfull and attentive to my needs.Highly recommend.Happy with my purchase.Gratefull to Ben and Austin (finance manager) for smooth and easy transaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.