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I purchased a 2018 Jeep renegade in February. Jerell and Leland were awesome. I was in a bind and needed a car ASAP. I was looking for something used however they worked it out for me to have a new car with only 50 miles. They even drove to pick me up over a half hour away due to me not having transportation. I was very pleased with the great customer service!!! I would definitely recommend them.
True and honesty customer-first service!
These guys know what real customer service is! Bought a used Ram 1500 from Courtesy, had everything i wanted and more. They told me it was in need of an oil change, which they hadn't been able to do yet since it was a recent trade-in, so they scheduled me to bring it in for that and an open recall. When the work was done, a service dept associate came at me with a list of other work it needed, brakes and fluid flushes and such. Said it all added up to over $1200! I immediately thought i was getting played, same old game. But, without hesitation, he said we should go talk to the sales manager since i just purchased this truck a few days ago. And, with hardly any discussion at all, they agreed to take care of all of it at no expense! I'm not paying a dime! That is true customer service, and something none of us see anymore. I highly recommend Courtesy and will sing their praises to anyone that will listen! Thank you, you guys rock!
Check your lugnuts before leaving dealership
Took vehicle in for an oil change and tire rotation. Driving home entire wheel fell off because "ace" mechanic did not tighten lug nut. It took an attorney ($1000) and 3 months to get the vehicle fixed and returned to us. The owner and manager never even spoke to us (and believe me we called them numerous times!) Talk about not caring about their customers!!!
2017 Jeep Grand Cherokee
Justin and Leland got me a great deal on a brand new Jeep Grand Cherokee Trailhawk. They are having it delivered to me from over 2 hours away! Really appreciate everything from those to along with Fregia!
Justin and Leland were fantastic helping me and my wife purchase our 2nd vehicle this year! Great place to buy!
Great buying service
Great staff and people Zack was a great salesman and I bought a 2014 ford taurus. I'm glad my friend Richard sent me to Zack at courtesy. I recommend them thank you. The only thing I wish they would of included speakers with the car that part is bad. They need to give me speakers and I'll be really happy.
It was great dude business with Zack at courtesy great staff great employees. I bought a 2014 Ford Taurus everything about the car with great except for not having speakers in the car hopefully we'll get this issue resolved soon.
Just wanted to thank Courtesy for helping me get into a brand new jeep. My recent health issues have taken a toll on my credit but Justin was very helpful finding me a vehicle that was in my budget. Very satisfied.
Knox County Compliance Officer and Pastor
The Courtesy Staff of LeLand & Justin were tremendous. I purschased a 2017 Diamond Blacked-out High Altitude Jeep Limited. A very happy customer indeed. Rev. Tyson Parks Galesburg IL.
It was awesome
I bought a 2015 Chevy Malibu from Zack and him and the entire staff was great it was a great expirce. Thank you