Tim Dahle Ford

Incredible experience from start to finish. I could not imagine a better experience buying a vehicle. Every step of the journey was impeccable, and I truly felt like the employees were looking out for my best interest. For 8 months, I searched for a very specific used Ford F-150 Tremor. In January, I found a listing from Tim Dahle Ford in Spanish Fork with an incredible price that almost seemed too good to be true. I inquired through Autotrader, and within minutes received a text from a true gentleman named Nelson. After a few messages, we arranged a time for me to come look at the truck. Nelson was such a nice, chill guy and incredibly easy to work with. He answered my million questions and was very low-pressure. In fact, there was zero pressure to buy the truck during that first visit. The previous dozen or so dealership experiences had felt completely opposite, so I was expecting a high-pressure situation. Instead, there was no pressure at all. Over the next few days, I had even more questions, and Nelson was extremely responsive through dozens of texts and phone calls. A week later, we arranged for me to bring the truck to a local mechanic. I definitely recommend doing this when buying a used vehicle. It cost $100 and was worth every penny. There were a few minor concerns, and Nelson went to bat for me, alleviated my concerns, and convinced the dealership to repair a few things before I agreed to buy it. My interaction with the finance guy, Brock, was equally excellent. I had many questions about financing and the various extended warranties. He spent a long time with me, never made me feel rushed, and was very patient while I called my wife a few times for her approval. I always felt like I was his only customer. Brock handled every objection I had about the extended warranty coverage perfectly and made me feel completely at ease. We bought the truck, and it has been one of the best decisions I’ve made in a very long time. Six months later, the rear speakers blew, so I contacted Tim Dahle to ask about my options. I worked with a stud named Mike Butterfield in the Service Department. Just when I thought this dealership couldn’t get any better, I was pleasantly surprised to find that its service employees are just as great to work with. Mike patiently answered my many questions about the truck and service warranty and guided me through the process of using the warranty I had purchased. The speakers were fully covered, and they fixed everything good as new. Mike even arranged a loaner vehicle during the repairs. I definitely recommend getting an extended warranty on a used vehicle. You will absolutely regret not having one if something goes wrong. My three kids will be driving in the next few years, and I know exactly who I’ll work with when it’s time to purchase another used vehicle: my man Nelson and his crew at Tim Dahle Ford. I’ll be honest: I initially had some hesitation because I had read some negative reviews online. However, a dealership that sells thousands of vehicles is naturally going to have some outliers who have a bad experience. A lot of those nasty reviews are probably coming from nasty people who complain about literally everything in their life. What doesn’t happen nearly enough are positive reviews from people like me who are completely satisfied with their experience. It took me 9 months of snoozing a daily reminder on my phone to finally sit down and write the review I had been composing in my mind all year. Huge shoutout to Nelson, Brock, and Mike Butterfield. Amazing crew. I’m extremely happy with my entire experience.

Great to deal with. Very helpful and and honest, friendly my vehicle was in and out in no time

The worst dealership ever, ordered a ford raptor r my color my specs my graphic delete as im getting updates on the build here and there finally it’s on its way tell my salesman and he acts funny and says let me check the order number, I said it is my order the numbers match so he acts funny again the says oh unfortunately we sold it to someone else, but it’s sitting on the lot🤔 crooked dealership

Let me start off by saying I love my 2024 Bronco. The sale was the problem. My salesman boast the dealership offers all of these perks like the forever start program. What they didn't tell me is that they charge 500.00 for that 'benefit'. they have an anti-theft perk if I bought from them. what they didn't tell me is that was going to cost me 300.00. They also have this great windshield program that if my windshield breaks, they will replace it. That great program was a mere 1500.00 to cover a 5 year period. In my paperwork, I received the registration form for the windshield replacement program, but not the actual warranty. Here I am a year later checking into it, and had to call and argue with the finance guy to give me the warranty details. It turns out, it isn't an insurance, it is a product that they apply on the windshield. They choose to 'fix' the windshield and have pre approved glass providers I have to go to. I already have windshield coverage for my vehicles and they insisted that normal windshield coverage would not cover this expensive windshield. Not true. When I finally got the windshield warranty, there are so many exclusions it will be nearly impossible to collect. I admit, I should have read every bit of information before signing and required written explanation on every concern or question. That is clearly on me. However in the buying process, most people trust that the dealership is honest, laws protect the consumer, or 'I'll read everything when I get home because it takes so long". I no longer trust dealerships, and maybe never should have. They tell have truths, and omit information for the customer to make an informed decision. buyer beware.

Daniel Durbin was a good Lube Tech, He is Friendly and helpful I recommend this place!

Got a new 2025 ford mustang. Only 10k miles on it. Got a nail in the tire. Went to go get it changed. I only wanted one tire because there is not much wear on the tires. I cannot afford $800 right now. Luke in the service department refused to sell me one tire because he said hed have to send the other one back. He said come back next week when you can afford it. I left, and since i drive 5 hours to see my kids and cant just drive on a flat, i called ron gordan tire pros and they got me 1 tire in 6 hours for my mustang. This is the absolute worst dealership. Luke xxxxxx me off so bad id never return as long as he works there. I did get a call from the manager apologizing, but he dont care either hes just being professional.

So have you ever not done your due diligence when purchasing a car? I did. I screwed up big time. I trusted a friend who owns a dealership to get the vehicle that we were looking for exactly how we wanted it in a hurry when we picked it up didn’t thoroughly check it out 1000% my fault! Went into Tim Dahly Ford Spanish Fork, Utah met with Oscar and Tanner told them of my situation. I was basically just looking for advice on how to deal with this other dealership. Oscar, Tanner, and the whole team there took care of us from start to finish. We traded in a 2025 bronco with 600 miles on it and purchased another 2025 bronco with all the features and in amenities that we wanted. Words cannot express how thankful and grateful we are to have a dealership like Tim Dahly Ford here helping us with our purchases and helping me get out of a situation that I caused. If anyone reads us and is looking for help for a new vehicle, go see Oscar Tanner or the king of Jordan and I promise you they will help you..

Answered all my questions and we were.able to drive several vehicles. Thanks for all the help

Beware of this place, very unethical. Worst experience we've ever had. Go somewhere else.

Sorry to say but their service department doesn’t even deserve 1 star. Several weeks ago I took my wife’s car in. It was an emergency. This was on a Wednesday. They said bring it right over. I left it with them expecting a call. The call finally came the next day. They needed to get a part from Denver. No part came Friday. No part came Saturday. No part came Monday. ( Also no calls from the dealer ). Finally I called. I said really ! No parts . I can order from Amazon at 7:00pm and it’s on my door in the morning. They said they could get an after market part. I said DO IT. I assume it will be less money. NOPE. In fact they charged me more. Never going back there again. Then today my mother in laws check engine light came on today. They said bring it over right now we will take a look. That was at 10:30 am. At 2:30 pm she asked if it was done. They hadn’t looked at it and again , no communication. I don’t usually post bad reviews but this service department needs an overhaul.