Reviews
What a great experience. The staff was very friendly and courteous. I was in an out quickly.
What a great experience. The staff was very friendly and courteous. I was in an out quickly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Best staff i ever delt with, so freindly and caring. Very glad I bought here. A+++++++++++ ALL the way....
Best staff i ever delt with, so freindly and caring. Very glad I bought here. A+++++++++++ ALL the way....
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Mobile unit came out to address a flat tire. Got me on my way to Keyser/Miller, where they fit me in and discovered dry rot in all my tires. They had to run out to get the tires. It saved me another appointment and possibly from having another issue or accident due to faulty tires. I was given frequent updates and asked several times if I needed anything or wanted something to eat.
Mobile unit came out to address a flat tire. Got me on my way to Keyser/Miller, where they fit me in and discovered dry rot in all my tires. They had to run out to get the tires. It saved me another appointment and possibly from having another issue or accident due to faulty tires. I was given frequent updates and asked several times if I needed anything or wanted something to eat.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent customer service which was timely and accurate. Excellent in informing od what needed to be done and were very friendly
Excellent customer service which was timely and accurate. Excellent in informing od what needed to be done and were very friendly
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
A problem was discovered during state inspection. The quote was over $900. Got a call back later from Jeremy the service advisor that it was covered under warrenty.
A problem was discovered during state inspection. The quote was over $900. Got a call back later from Jeremy the service advisor that it was covered under warrenty.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great people! They helped me find the exact car that I wanted for exactly when I wanted it. Easy to work with, felt like a small town experience if there ever was one.
Great people! They helped me find the exact car that I wanted for exactly when I wanted it. Easy to work with, felt like a small town experience if there ever was one.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
During state inspection, was told I had a leak in rear differential and quoted a price for repairs, but didn’t tell me it was under warranty until I asked.
During state inspection, was told I had a leak in rear differential and quoted a price for repairs, but didn’t tell me it was under warranty until I asked.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
I have been a past Keyser Miller Ford customer in the past. I leased and then purchased a 2011 & 2017 Escape and I am back to lease a '26 Bronco. Keyser Miller has done right by me and I have no complaints about the dealership. My salesperson...Gary English...was super! He is low key and has a very nice personality, as well. I am very pleased with this experience and lease, and I am hoping that the '26 Bronco is cool to ride. Stay Tuned.
I have been a past Keyser Miller Ford customer in the past. I leased and then purchased a 2011 & 2017 Escape and I am back to lease a '26 Bronco. Keyser Miller has done right by me and I have no complaints about the dealership. My salesperson...Gary English...was super! He is low key and has a very nice personality, as well. I am very pleased with this experience and lease, and I am hoping that the '26 Bronco is cool to ride. Stay Tuned.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Steve, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
Brought my vehicle in for warranty repair and was charged for the work done which did not fix the problem. Another issue that was worked on; KM had me bring the vehicle back because the repair wasn’t completed. Took the vehicle to another Ford Dealer and they were able to do the warranty repair no problem.
Brought my vehicle in for warranty repair and was charged for the work done which did not fix the problem. Another issue that was worked on; KM had me bring the vehicle back because the repair wasn’t completed. Took the vehicle to another Ford Dealer and they were able to do the warranty repair no problem.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Courteous and delivered as promised Provided professional ride home Did not exceed cost of service Certainly Would highly recommend to friends and family
Courteous and delivered as promised Provided professional ride home Did not exceed cost of service Certainly Would highly recommend to friends and family
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair