Faulkner Subaru of Harrisburg

?? Dealership was the same that it?s always been. Addressed the issues and took care of them promptly. Gave us a loaner also.

Faulkner's was great from the very beginning. I will be buying our next Subaru from them.

I bought a new 2017 Subaru Forester last week. The sales representative was very thorough and attentive to my needs and went above and beyond to negotiate... a deal. He went even farther at the end when we discovered a small scratch on the vehicle and I almost walked. They were patient and professional through the whole process.

My salesperson D. Mann was excellent as well as the technical support person who helped me; I believe his name is Rich. Being able to stop in and get... help with some of the new electronic devices on the Forester makes the SUV that much more fun. It is a great SUV. The new global platform on the Forester is really nice. The on lot parking is limited so it would be helpful if they got a larger area for parking. Otherwise top shelf!

I took my Outback in for a recall and asked about a wiggle I had at 15 mph. I had previously had this "repaired" at another Subaru dealer with a transmission... software fix ...but it didn't work. The folks at Faulkner Subaru Harrisburg found I had bad front axles; they were able to replace the left one that day; and the right one the following week when the part came in. The service people took time to explain everything in detail. They told me how long it would take and their time estimate was correct. The waiting area is very comfortable and they even have snacks available, TV and internet.

Our experience with the staff was excellent. Everyone was helpful and tried to answer all our questions. The entire buying experience was fast and easy.... the next day however I had a flat tire and the tires were supposed to be new. I didn't call since I didn't get any warranty and we live 2.5 hours away.

I am used to Bobby Rahal's 5 star response and service. I got a wake up call today. While waiting to have my recently purchased Certified used Subaru Legacy... serviced because it would not start, (after 32 days of ownership) I thought of how convenient their loaner service is, and how they sent a repairman to my house to replace a battery still under warranty. Faulkner also mixed up our SS #'s on the credit app. which I was reminded about again when we both got letters noting that our credit score has been affected by this error. As far as the repair, the battery terminal was corroded, and apparently a software update from rev A to rev D was required. I had a lot of faith in Subaru when we purchased this car last month, now I am worried every time I reach for the start button.

I just recently bought my first Subaru wrx this week from Faulkner and must say I was pretty satisfied. I had an issue with a sensor that needed adjusted... due to different wheels being put on. I made a call to the dealership and they told me to swing back by and they would take care of it. Not only did they correct the issue but they topped off my tank of gas and gave my car a wash. Now most people would have been irate they had to bring a brand new car back to have a sensor fixed but I simply understand how things get missed and stuff happens. Faulkner Subaru made it right and exceeded my expectations. Richard did a great job and was all around helpful. The manager was extremely friendly as well. Would certainly buy a car here again

I was very disappointed in my experience here. Felt the sales staffs main objective was to bamboozle me into a higher interest rate and a lot of unnecessary... add ons at closing

I recently had my 2018 STI with only 350 miles serviced at Faulkner Subaru due to being misaligned from the factory. Upon return of my vehicle, I noticed... my trip meter had registered 15.7 miles, my boost gauge's peak PSI had been reset to zero, and the SI-drive system had been switched from intelligent to sport mode. The mileage is the least of my concern as I can understand the need to thoroughly test the alignment. But the other two indicate to me that the vehicle had been driven hard and/or carelessly by a technician during the recommended 1,000 mile break-in period, with the boost gauge being reset to hide the peak that it hit while driven in sport mode. I contacted both the service manager and my service advisor to discuss the situation. I was told by the service manager that the technician denied changing these settings and may have 'accidentally bumped a button'. For one, is the technician really going to admit that they did this? Not likely. And also, both of these items require intentional actions to reset (the boost gauge is a press and hold for approximately 3 seconds and the SI-drive mode requires turning a knob by hand). Neither one, let alone both, are likely at all to be set accidentally. It's extremely disappointing to have custom-ordered my STI, waited two months for it to arrive, and followed the break-in recommendations religiously... just to have someone else treat it carelessly in the first few hundred miles. Now I have to be concerned about issues that could arise in the future from that sort of treatment. I've purchased 2 vehicles and have had 3 of my Subarus serviced at Faulkner Subaru, but needless to say I will likely be taking them elsewhere from now on.