Faulkner Subaru of Harrisburg

Excellent dealership. My dad was looking for a Toyota on the Faulkner Toyota website. We found a 2015 RAV4 and it happened to be at the Subaru dealership. He made an appointment and we drove down to check it out. Upon arrival we met our salesman Caleb. He made the entire experience great. There was absolutely no pressure. We never once felt rushed, he answered every question and was extremely knowledgeable about the vehicle despite looking at a Toyota at at Subaru dealership. There were no games, no lies, no fake pricing. The vehicle condition was exactly as described. The car hadn’t been fully serviced yet because it was a recent trade. Caleb let us know that it wouldn’t be ready for a few days, which was fine, because my dad didn’t need it that day. He kept in communication with us for the next few days and kept us updated on when the car would be ready. The day of pickup went just as smooth. If I had to saying anything negative it would be the finance department was understaffed and it took much longer than expected to get the paperwork for the sale completed. It wasn’t the end of the world but we did wait an hour for our turn which I didn’t expect. At the end of the day out of 45 vehicles I purchased in my life I’d say this dealership is absolutely in the top 5. If you are looking for a Subaru or any other preowned vehicle I’d 100% recommend Faulkner and specifically Caleb.

Staff are approachable and did a commendable sales service. Hoping that it will be the same during the after market service and maintenance.

I have been a customer of Faulkner Subaru for 12 years and have always been impressed with their sales and service.

In need of a new used Forester i watched their website for several days and saw several cars that were of interest but the ones I was interested in sold quickly. I happened to be on their website when a brand new listing popped up, just what i was looking for!! As fast as my fingers could type, I contacted their online sales. I told them I had seen cars go so fast that I did not want to miss out on this one, I wanted to get it before it ended up being sold. I asked for final price, gave the rep all my info, and was told they'd be back with price shortly,so I waited. The pics for the car popped up and I reaffirmed my desire to purchase and was told price was on the way. I made repeated contact with the rep eager to close the deal. Hours go by and rep stops responding to my email. This continues over night. Contact rep before hours wanting to close the deal. Still waiting on price. Hours later after more back and forth, the rep says: sorry for the inconvenience but that car was sold late last night. What?? How??? I made attempt to buy at 3pm when listing first appeared and was given a run around. I was willing to travel a few hours for just the right car. I have been purchasing used cars online since 2012 from various central PA dealerships. In those many instances, I have contacted online sales and told them i wanted to get that car and asked for price. Within a short, reasonable time, price was given and deal was closed. Totally inept here, total disrespect of the online buyer.

It is always a pleasant experience when dealing with Faulkner Subaru! We are repeat customers because of the great service they provide.

I was very pleased with the service I received from the sales staff! They explained everything and offered me a great deal on my new Subaru.

Dealership in it’s own is great it’s just so challenging to get in and out of the property.

This is our third Faulkner Subaru. We are repeat customers because of friendly yet professional and excellent customer service.

They always go above and beyond for their clients! Wouldn’t want to go anywhere else, I feel Subaru’s offer the most safety a vehicle can offer. The staff are always willing to go out of their way to make sure the client is satisfied with their purchase and making sure it the right vehicle for your needs! My family and I wouldn’t choose any other dealership! If you’re looking for a good sales person Evelyn is your go to person! From the time you walk in and walk out you leave feeling like you are part of the Subaru family!

I contacted salesperson Dan Mann of Faulkner Subaru on a possible trade in of my 23 Sub Forrester Wilderness 6 months old 4,700 miles and was quoted low KBB value of $10,000 below retail. Dan became ( as in the past) ignorant and rude. Also he must have the authority to tell me that I can no longer come to Faulkner dealership to look at or purchase a vehicle ever again. Boy I wish that I can hear what the President of Faulkner Subaru would say about this.??? Buyer Beware of this dealerships practices. It was Shocking!!! By Dan!