Reviews
PRICE GOUGING ALERT!
PRICE GOUGING ALERT! I was interested in purchasing a Mercedes-Benz GTC and asked why it was overpriced by $10,000. They cited Kelly Blue Book and some goofy explanation about current market prices. I was born at night, but not last night. Buyer beware, this is a greedy price inflating dealership who's focus is making the most on every single vehicle. People are fed up with used car salesmen taking advantage of buyers. This dealership has a well earned reputation of the bottom feeding, fast talking, greedy used car salesmen that people avoid at all costs.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I appreciate you taking the time to leave your feedback. It is unfortunate to hear that your experience with our dealership did not meet your expectations. We aim to provide exceptional service to all of our customers and it is clear that we fell short in your case. I would appreciate the opportunity to learn more about your experience and make things right. Please contact me at your earliest convenience so that we can work together to resolve any outstanding issues. I look forward to hearing from you! - Sean Ostler, General Manager, (801) 921-5156
Used to love buying from here.
Used to love buying from here. Since we bought our Jeep Cherokee in December of 2022 I've had constant issues. Not just with the vehicle but today even the service department which I've lost complete faith in because they can't seem to fix the same issues I've taken it in for. I was even told last time "the hood will always shake some" which I'm not comfortable with and it should be fixed properly. I have taken it back close to 10 times just for the hood shaking and setting off the auto stop/start sensor. Also had the coolant leak fixed 2 months ago and now it's leaking again. Was told we would hear back today on it. (I had to call) when I called in I was on hold for 20+ minutes then told "Alright Brandie I'm going to give it to you straight your vehicle won't be done today we appreciate you calling but not today maybe tomorrow call us back. Thanks again Brandie." I stated 3 times that's not who he was talking to then whoever the service tech was HUNG UP. I tried calling back 3 times with no answer. Had to call sales to even get service to answer. At this point I would say DONT buy from them. If you do be prepared for crap service. Do your research before planning on going here. This isn't the only issues we've had went we bought a Durango from them we had it less than a week and had to take it back for new rotors and was told "oh well that happened sooner than we thought". None of this is even mentioning that because I am a woman "I brought back up" when I had my husband pick me up when dropping off my jeep. Fun fact I know more than him about vehicles. -Makayla H.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for bringing this to our attention. We take all feedback seriously and are committed to continuously improving our customer experience. We apologize for any inconvenience and would like to hear more about your visit. Please reach out to us directly so that we can discuss the matter further. - Drew Coronel, General Manager, (801) 921-5156
Jeep 2023 Compass EB March 2023
Brody did a great job from test driving the car to finalizing all of the details for purchase. Did take a little longer to get to Finance then I expected but overall experience was very positive.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jeep 2023 Compass EB, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Customer Service
From the Sales Department (Joe an Brody), to the Service Department (Mason), and to the Parts Department (Eldon), and finally at the purchasing office (Martin); my experience has been nothing but Outstanding! I Any issues I have had with the purchasing of my vehicle have been easily resolved with great satisfaction. Thanks to LHM Jeep and Staff!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thanks so much for rating us so high! Be safe on the road!
Yearly Maintenance Win
Using my service maintenance plan is as easy as scheduling online and waiting while they take care of my car. They were efficient and the wait is always pleasant.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Karen B, thanks so much for rating us so high! Be safe on the road!
Fast and efficient
I went in for service without an appointment and they got me in and out in no time. I am extremely happy with my service and highly recommend this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Jack, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Very frendly
Salesman was very positive and friendly. Tried very hard to make sure we understood how the car worked and that all our questions were answered.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the great rating! We are always happy to help!
2024 Wrangler
Friendly, courteous service, and very helpful staff! They made the whole buying process enjoyable. I would highly recommend this dealership to anyone looking for a new vehicle. Great followup as well.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi DBaker, thanks so much for rating us so high! Be safe on the road!
Great Service with a smile and speed
Always appreciate the service here, from the welcome approach to the text communication and discuss of any issues. Thanks for being a great company with an experienced, friendly team of people.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kevin B, we really appreciate this positive review! Thanks so much!
Great service
I was traveling over the Christmas holiday to visit my sister in the area and had a problem with my Dodge Ram Promaster. After trying several dealers, I was finally able to get an appointment at the Provo Larry Miller Chrysler Dodge dealer the next day. They diagnosed it quickly and had it back to me by the end of the next day, running better than it has in months! As it is my camper van, I was very grateful. Good people, great mechanics.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Susanne W, we really appreciate this positive review! Thanks so much!