Geoff Penske GMC

I have bought my vehicles from Geoff Penske my entire life, NEVER AGAIN! 2 weeks before I took my Terrain in for my yearly inspection, I replaced my windshield wipers. They called to tell me that my wipers needed to be replaced to pass inspection. Total xx & should be grand theft auto as they pull this every inspection. I can only imagine how they treat other unknowing faithful customers? Need new tires, probably not! If it is one thing I cannot handle, it's dishonesty. Shame on them!

I have bought my vehicles from Geoff Penske my entire life, NEVER AGAIN! 2 weeks before I took my Terrain in for my yearly inspection, I replaced my windshield wipers. They called to tell me that my wipers needed to be replaced to pass inspection. Total xx & should be grand theft auto as they pull this every inspection. I can only imagine how they treat other unknowing faithful customers? Need new tires, probably not! If it is one thing I cannot handle, it's dishonesty. Shame on them!

We came to see a 2022 Nissan Pathfinder with about 45,000 miles that had been listed for around two months. On arrival, the SUV hadn’t been cleaned, which made it difficult to evaluate the paint condition. After closer inspection, there were quite a few stone chips that weren’t visible online. During negotiations, the vehicle was priced at $25,000. We requested a reasonable $1,500 reduction and were countered with $512. To justify this, the salesperson presented a Carfax “value estimate,” which showed we were $1,643 under their “recommended” value. Independent sources, including Cars.com, suggested the difference was closer to $7. The math didn’t exactly inspire confidence. The trade-in process was similarly disappointing. Our well-maintained 2014 Pathfinder was initially valued at $1,500. After some back and forth, we agreed to $2,100. Within days, the dealership had it listed for $7,500, and it sold quickly. While I understand dealerships need profit margins, the discrepancy raised concerns about fairness. Condition concerns were also exaggerated. We were told about small scratches (expected on an 11-year-old car) and a possible TPMS sensor issue, despite the tires being checked that morning. These felt like unnecessary attempts to diminish trade-in value. After purchase, the Pathfinder’s “detail” was rushed. The inside windshield remained dirty, door jambs weren’t cleaned, and trim had streaks from uneven product application. For a car sitting unsold for two months, the presentation was underwhelming. Lastly, management interactions didn’t leave a positive impression. The general manager came across as dismissive during negotiations with the our salesman, Taylor, and additional packages (from Platinum down to Bronze) were strongly emphasized, which added pressure rather than value. Bottom line: The dealership presents itself as customer-friendly, but in practice the experience leaned heavily on old-school sales tactics. If transparency, professionalism, and genuine customer care are priorities for you, I’d recommend exploring other dealerships.

The absolute best experience I’ve ever had buying a vehicle. No pressure sales or games. Fair prices and trade in values. Taylor listened to what I wanted and was personable, quick, efficient, and just a great guy. Same with the finance guy (sorry I forgot his name). The vehicle I was interested in was already washed , had gas and waiting for us. I will never go anywhere else.

The absolute best experience I’ve ever had buying a vehicle. No pressure sales or games. Fair prices and trade in values. Taylor listened to what I wanted and was personable, quick, efficient, and just a great guy. Same with the finance guy (sorry I forgot his name). The vehicle I was interested in was already washed , had gas and waiting for us. I will never go anywhere else.

I scheduled the inspection of my car but was informed it wouldn't pass due to the condition of the frame. I spoke with Jared Homan about a used car. There was no pressure just information on the only used Terrain that was available. Later that day I talked to Jared and purchased the car.

Jared was easygoing, and he was open to friendly banter and negotiating. While I spent a little more than I wanted to, it was a good feeling knowing I was driving away in a safe vehicle for my family.

Very responsive. They were straight shooters and were able to find ways to meet our goals.

Hire better service coordinator. Being helpful to your customer should be your number 1 priority. Penske just list a lifetime of business from this loyal Gm customer.

Jared went out of his way to locate a truck to my specifications. I highly recommend Jared Homan if you’re in the market for a new vehicle.