Read reviews that mention:
Communication between the service department and Customer is despicable. I brought my work pickup to them for service a month ago. After 2 weeks (due to... poor communication and organization by Tri-State), and $500 plus dollars later, I received my truck back with the same problem I brought it in for. I am a very forgiving guy, so I brought the truck back 2 weeks later, and gave them another chance to fix the problem. The day after my appointment I had not heard from there service department. Several phone calls and voicemails later I reached someone from the service department. They had not found the cause of the issue yet, so I agreed to give them the rest of the afternoon, but asked them to keep me informed on there progress. The following afternoon I I still had not heard from the dealership, so I have picked the truck up and will taking it somewhere else to be diagnosed and fixed. I will not be doing business here ever again. If the rest of Tri-State is run like there service department, I know it would be a mistake.
Hello Craig, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seei...ng that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.
Tri State Ford treats people right. I think this is the seventh vehicle we have purchased from Tri State over the years. Worked with John Turner to purchase... a quality used 2015 Ford F150. John knows how to work with a customer in a no nonsense manner to find the right fit.
This was the second time we went to Tri State Ford in Maryville and I promise we'll be back again to buy our next vehicle. Tri State understands customer... service, they make the buying process simple and clean. No pressure, all service--the best experience we've ever had buying a vehicle. John Turner takes care of his customers--even months after your purchase. Todd Hill is a hands-on owner and was there to hand over the keys, shake our hand and thank us for the business. He makes sure every customer is treated right. I've recommended everyone I know who's in the car buying market to make the trip to Maryville and make a deal.
Thank you for taking the time to write about your experience with us! When you purchase a vehicle from us you become part of the Tri State Family! Ser...vice with a smile even after the sale!
Bailey and I bought a 2013 Chrysler 300 from Tri State Ford in Maryville Missouri. The salesman Chase was very professional, knowledgeable, helpful, and... worked with us until the deal was done. I was working the day the paper work was done and Chase brought a clean, and serviced vehicle to us along with the paperwork on a day he was off from work!! A great dealership to do business with. Very knowledgeable, professional, polite, willing to help get you in a nice ride!! A We will be back for our next vehicle purchase!!
Thank you for all the time you took with us and all of our purchasing questions. Your dealership was very easy to work with!! Love my Denali!!!
I bought my first car from Tri State and I highly highly highly recommend John W Turner! Very friendly, helpful, and does everything he can to make sure... you walk out of tri state with the car that fits your needs/wants! I wasn’t sure what kind of car I wanted and he did his best to make sure he found one that fit me! I love my Ford Edge. I will he buying my next car from John!
Jared and Logan were great to work with! I had a ton of fun while working with all of the guys at TriState during the purchase of my JEEP! Best car buying... experience I have EVER had!! Thanks again to Jared and Logan as well as the entire TriState TEAM!!!!
John Turner at Tri-State in Maryville, Missouri has helped us with multiple car purchases. He is FAST, and doesn't dance around getting a good price to... you. No pressure. He just finds the info you need to make your own decision. He goes the extra mile to find what you want. We'll visit with him again and most likely, he'll give us the best deal each time we shop around!
After being involved in an accident that totaled my car, John went above and beyond to help. The insurance company offered me a low amount and with John’s... help I was finally offered a reasonable amount. Thanks John for putting me into another great Ford Fusion!!
We recently purchased a used truck from Tri-State Auto and we could not be more pleased with our experience. John Turner was very helpful and great to... deal with. 100% satisfied!