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NEVER take your vehicle here for service
Communication between the service department and Customer is despicable. I brought my work pickup to them for service a month ago. After 2 weeks (due to poor communication and organization by Tri-State), and $500 plus dollars later, I received my truck back with the same problem I brought it in for. I am a very forgiving guy, so I brought the truck back 2 weeks later, and gave them another chance to fix the problem. The day after my appointment I had not heard from there service department. Several phone calls and voicemails later I reached someone from the service department. They had not found the cause of the issue yet, so I agreed to give them the rest of the afternoon, but asked them to keep me informed on there progress. The following afternoon I I still had not heard from the dealership, so I have picked the truck up and will taking it somewhere else to be diagnosed and fixed. I will not be doing business here ever again. If the rest of Tri-State is run like there service department, I know it would be a mistake.
Hello Craig, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.
2015 Ford F150 Quality used truck!
Tri State Ford treats people right. I think this is the seventh vehicle we have purchased from Tri State over the years. Worked with John Turner to purchase a quality used 2015 Ford F150. John knows how to work with a customer in a no nonsense manner to find the right fit.
Chrysler 300, Satisfied Customer!!
Bailey and I bought a 2013 Chrysler 300 from Tri State Ford in Maryville Missouri. The salesman Chase was very professional, knowledgeable, helpful, and worked with us until the deal was done. I was working the day the paper work was done and Chase brought a clean, and serviced vehicle to us along with the paperwork on a day he was off from work!! A great dealership to do business with. Very knowledgeable, professional, polite, willing to help get you in a nice ride!! A We will be back for our next vehicle purchase!!
If you want a fast, easy, fun car buying experience, I...
If you want a fast, easy, fun car buying experience, I recommend going to Tristate. John Turner helped me find what I needed and in my price range. I am happy with the experience I had when finding the right vehicle for me.
Thank you for all the time you took with us and all of our purchasing questions. Your dealership was very easy to work with!! Love my Denali!!!
Great Experience with No Pressure for New Truck
Over the past 20 years I have dealt with dealers all over, but this dealership made buying a Truck very easy. From the time I stepped on the lot to the end, the process was good. I worked with Alex Brown who, even though he was wet behind the ear, he went above and beyond to answer all my questions. And when it came to dealing with a trade in and getting down to working on a price, Rick Moss was able to quickly get it all setup correctly. I would recommend this place for buying a vehicle. I know that I will come here for our next one and will recommend this location to all my friends and family.
The entire group was great. We weren’t happy with another...
The entire group was great. We weren’t happy with another place so they brought the truck up to Maryville for us. No pressure, very polite! They went above and beyond for us!
Car buying experience
I bought my first car from Tri State and I highly highly highly recommend John W Turner! Very friendly, helpful, and does everything he can to make sure you walk out of tri state with the car that fits your needs/wants! I wasn’t sure what kind of car I wanted and he did his best to make sure he found one that fit me! I love my Ford Edge. I will he buying my next car from John!
John Turner went above and beyond to get us exactly what we wanted at a payment we could afford! He made the experience fun and easy. If you’re looking to upgrade, go see John-you won’t be disappointed!
The best place with the best group of people!!
Jared and Logan were great to work with! I had a ton of fun while working with all of the guys at TriState during the purchase of my JEEP! Best car buying experience I have EVER had!! Thanks again to Jared and Logan as well as the entire TriState TEAM!!!!