Reviews
Write a reviewDrew was great.
Drew was great. Thank you Drew. So helpful . Great service. Hometown dealership . Great service . Thanks Drew
Drew was great.
Drew was great. Thank you Drew. So helpful . Great service. Hometown dealership . Great service . Thanks Drew
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best car buying experience ever!!
Absolutely the Best car buying experience I have ever had. If looking for a stress free car buying experience Look no further than Star Lake Ford. Our salesman Doug got us in the truck we wanted with the payment we wanted. I accepted the first deal they gave me because it was exactly what I asked for. Plus the staff at the dealership makes you feel like family. Definitely will return to Star Lake Ford for our next Vehicle purchase. A
Best car buying experience ever!!
Absolutely the Best car buying experience I have ever had. If looking for a stress free car buying experience Look no further than Star Lake Ford. Our salesman Doug got us in the truck we wanted with the payment we wanted. I accepted the first deal they gave me because it was exactly what I asked for. Plus the staff at the dealership makes you feel like family. Definitely will return to Star Lake Ford for our next Vehicle purchase. A
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very pleased. Excellent buying experience
Purchased a new F150 after shopping at other dealerships. Star Lake Ford worked me a great deal and treated me like family. I will definitely return for my future purchases. Staff friendly and knowledgeable.
Very pleased. Excellent buying experience
Purchased a new F150 after shopping at other dealerships. Star Lake Ford worked me a great deal and treated me like family. I will definitely return for my future purchases. Staff friendly and knowledgeable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
They Keep Raising The Price!
The prices in the ads they have on line are different than when you get there! I asked the salesman why the price changed and he just shook his shoulders. Then he tried to sell me another used car and when I got home, the price again on line was less than he quoted. Forget this place , that is for sure!
They Keep Raising The Price!
The prices in the ads they have on line are different than when you get there! I asked the salesman why the price changed and he just shook his shoulders. Then he tried to sell me another used car and when I got home, the price again on line was less than he quoted. Forget this place , that is for sure!
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Wanted to buy but got turned away!
Went here and looked at a car they have had for 280 days! 280 days people!!!! Finally negotiated a deal with the salesman Doug and it was about 20 minutes before they closed and told them we wanted to buy the car. We were then told we could not buy the car that night because Doug could not make his workers stay over 5-10 minutes past close. Not only did they lose a car sale they will get this word put out every chase I get. Keep in mind we drove 2 and a half hours to get there!!!! I’ve been around the car business for over 40 year and NEVER have turned away a customer like this!! In fact we would stay over hours past close to get a deal done!!! FAIL FAIL FAIL - Go buy a car somewhere else people! We are sure happy we did! Maybe they will have it for another 280 days!!
Wanted to buy but got turned away!
Went here and looked at a car they have had for 280 days! 280 days people!!!! Finally negotiated a deal with the salesman Doug and it was about 20 minutes before they closed and told them we wanted to buy the car. We were then told we could not buy the car that night because Doug could not make his workers stay over 5-10 minutes past close. Not only did they lose a car sale they will get this word put out every chase I get. Keep in mind we drove 2 and a half hours to get there!!!! I’ve been around the car business for over 40 year and NEVER have turned away a customer like this!! In fact we would stay over hours past close to get a deal done!!! FAIL FAIL FAIL - Go buy a car somewhere else people! We are sure happy we did! Maybe they will have it for another 280 days!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Not a good place to buy a new car. Salesman -1
If something goes wrong with your new car purchase or lease, good luck. That's all I got to say. I will never ever go back.
Not a good place to buy a new car. Salesman -1
If something goes wrong with your new car purchase or lease, good luck. That's all I got to say. I will never ever go back.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Pushy Salesman
Went for a used car and I was talking to one salesman, and when he went to get information, another one came over trying to undercut him. I left.
Pushy Salesman
Went for a used car and I was talking to one salesman, and when he went to get information, another one came over trying to undercut him. I left.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Awesome dealership
I have never enjoyed buying a car prior to shopping at Star Lake Ford. The price on the Mustang I was looking at was already listed on True Car as a great deal, priced almost $3,000.00 below current market average. Of course, everything was contingent on the price they would offer for my trade in. They offered $1,300 more than I had hoped for! I bought the car, the salesman, Ken, did a great job showing me all the awesome features on my 2016 Ford Mustang. I really believe I got an excellent deal, I would highly recommend this dealership!
Awesome dealership
I have never enjoyed buying a car prior to shopping at Star Lake Ford. The price on the Mustang I was looking at was already listed on True Car as a great deal, priced almost $3,000.00 below current market average. Of course, everything was contingent on the price they would offer for my trade in. They offered $1,300 more than I had hoped for! I bought the car, the salesman, Ken, did a great job showing me all the awesome features on my 2016 Ford Mustang. I really believe I got an excellent deal, I would highly recommend this dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
General manger is a jerk!!!!!
Larry the salesman was great! went to get a price on the the car asked if he would take a lower price for the car and the gm went ballistic insulted my wife and I.and left no room to talk about the price .if he would have acted like a professional I would of probably bought the car for his asking price.shoppers beware I wish this experience on no one.
General manger is a jerk!!!!!
Larry the salesman was great! went to get a price on the the car asked if he would take a lower price for the car and the gm went ballistic insulted my wife and I.and left no room to talk about the price .if he would have acted like a professional I would of probably bought the car for his asking price.shoppers beware I wish this experience on no one.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Best car buying experience at Star Lake Ford
The folks at Star Lake Ford are absolutely top notch in customer service. They provided us with a relaxing, fun and stress free car buying experience. I would recommend anyone in the market for a new (or used) car... go to Star Lake Ford! And, the best part is we got the exact car we wanted- from the color right down to the wheels. Thanks again to all at Star Lake, you definitely have repeat customers in us.
Best car buying experience at Star Lake Ford
The folks at Star Lake Ford are absolutely top notch in customer service. They provided us with a relaxing, fun and stress free car buying experience. I would recommend anyone in the market for a new (or used) car... go to Star Lake Ford! And, the best part is we got the exact car we wanted- from the color right down to the wheels. Thanks again to all at Star Lake, you definitely have repeat customers in us.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase