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I had several repair issues. Most just minor but took weeks & was finally repaired to my satisfaction. Due to warranty I have to have service done at... a dealership. Took my truck in for The Works oil change lately which includes tire rotation. Had I not had 2 newer tires (damaged & replaced since last oil change) I would not have noticed that they were not rotated. They, tried to say the tires were rotated but even their own paperwork showed they were not. They rotated the tires by my request & knocked off $10 & it took 4 hours for the oil change with an appointment. I always have to reset the oil change (service) on the dash messenger myself. Thankfully there’s a window sticker most of the time) Due to past experience I have found that troubleshooting ANY problem first via forums or even paid Question/Answer mechanics saves weeks of time. I’m not thrilled with their service but we have no other choice here. It’s a work truck & weeks of downtime for minor work is costly for a small business. Educate yourself. Now I will mark my tires, my filters & watch my back. I only recommend them because they are the only dealership within 2 hour drive. No truck, can’t work. So it costs a lot more than the final bill. Purchased vehicles in the past but not lately.
In years past I have dealt with this dealership and been happy. But this week it was a very different situation. Not sure if it's the change with the... new ownership, or just true colors shining through. While I can say that the words that come out of their mouths seem helpful their actions are the alternative. They don't care about their customer base. Absolutely use caution with these folks. In the auto industry, these folks (folks being substituted for a derogatory 4 letter word) are snake oil salesmen! I took my car in for a recall repair. Every deadline they claimed they failed on. Every time they said they would do something, they drug their heels to the point it was evident they didn't care. It was obvious, you didn't buy it from here.... Too bad you tried to bring it here for service.... Ford and Mopar should both pull away from this plagued dealership like Chevy did years ago.
Positive,very friendly staff,and they make me welcome and very quick to turnaround my vehicle.I drive 76 miles to the dealership and have errands in town... .
Great experience overall. Not your typical nightmare car buying experience which we hate. Everyone was awesome, seemed way too easy.
Very professional , knew their product and had fair price with great inventory
Had to take to car in for a transmission rebuild due to manufacturers defects. They accommodated me with a rental car when they had to order parts and... were very professional during the entire process. Transmission performs great now.
We really appreciate your positive feedback! We hope you continue to choose Susanville Ford for all your vehicle needs! Take care!
They don't need to be a mega-dealer pressuring you to buy anything on the lot. Whatever makes the dealer happy to fill a quota won't be found at Susanville... Ford. From the owners to the secretaries I've never reached anyone that is having a bad day. The service advisor Loree Hays does not rush her schedule to "Get 'em in and out of here then move on to the next". You are made to feel like a friend so I recommend Susanville Ford for an excellent purchasing experience and future connections.
Salesmen listened to what we wanted and our financial expectations. We were never pressured like we have been by other dealers. This was by far our... best and easiest negotations ever, We are glad that they are close and have a great service department.
Steven, our team is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We are glad you experience...d this during your visit! Please let us know if you have any additional questions about services you received and thank you again for choosing Susanville Ford!
Great service I would recommend my friends and family to purchase and have their vehicles serviced at Susanville Auto Center.
Kimber, we appreciate your recommendation of our dealership! As one of our valued customers, we want to sincerely thank you for your business and we h...ope to see you here again down the road!
EXCELLENT REPAIR MAN - RILEY SIMMONS. DONE IN A VERY SHORT TIME. THANK YOU FOR YOUR SERVICE KNOWLEDGE
Kathy, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do... for you! Safe travels!