Ciocca Hyundai

DO NOT BUY A VEHICLE FROM THIS DEALERSHIP, I wish I had found this site prior to purchase. I leave this review as a strong caution to what I felt was an incredible level of deception, delay and denial. I purchased a Jeep Gladiator with less than 18k miles on it and within 74 hours of purchase and less than 50 miles of driving, I experienced the Jeep DEATH WOBBLE. If you have not heard of this google and watch a video, it's called the DEATH WOBBLE for good reason (no exaggeration). I emailed the salesperson and received a reply from the manager Dan. The FIRST email reply from Dan should have been an indication of how little he seemingly cares about the customers. The reply email felt very deceptive, telling me that Jeeps have a stiff suspension and it could be his word "normal". I felt this was an attempt to deceive me so that I would go away. When I replied that I have owned Jeeps, was concerned that he would make such a bold assessment without being in the Jeep when it happened, and that it absolutely was not "normal", his reply was that he also owned Jeeps and admitted that this can happen. So, you know this is possible, yet your first email is to tell me its "normal"? If a vehicle you just sold has such a safety issue and your FIRST response is that it is "normal" that is a huge red flag for me regarding how this dealership may be run and it should be for you too. DO NOT BUY A CAR FROM Ciocca Hyundai in Lansdale. I'll spare all the remaining details of the multiple emails exchanged over many weeks, yet I will summarize: Multiple emails to Dan were ignored with no response (delay), requiring additional follow up emails from me. When I did get replies, ZERO acceptance of any responsibility, Dan just cut and paste empathetic word salads where he would say he "wants to make it right" but never committing to saying yes to covering the cost (deny). I even asked for a very direct yes/no answer on covering the cost, and he would not reply yes or no, more word salad of "let's see"....what's wrong....what Jeep says (delay). If you "want to make it right", commit to covering the repairs! He expected me to drive an unsafe vehicle to a partner dealership in Flemington, NJ which was over an hour away. No offer of getting it there, no offer of setting the appointment, nothing. It was all on me the customer to make the effort. My last email to Dan simply asked that the Flemington location review 9-11 key things in the suspension that can cause the DEATH WOBBLE and give me a written report these things were physically inspected along with the specifications. Not an unrealistic request, particularly with the unsafe nature of a Jeep DEATH WOBBLE. That email has gone without a reply (deny/delay) If you are reading this, please take caution. I experienced a very serious safety issue within 3 days of a vehicle purchase, and I felt the manager Dan was completely deceptive, evasive and unwilling to accept responsibility. The vehicle did not meet the minimum merchantability requirements yet zero accountability.

Very professional from start to finish. Very knowledgeable about the vehicle even though it was not their make! Would recommend this dealer!

Great experience. Everyone was very friendly and helpful. No pressure on the purchase or any of the paperwork. Car was well priced and cleaned up nicely. Would definitely recommend Ciocca and love the Ioniq5

I recently purchased a Hyundai Elantra and am very pleased with the salesperson Joshua Otero. He came on his day off , to finish getting the paperwork so I could get my new car a little faster. I have always been an owner of a Lincoln, but I love driving this Elantra. Joshua took the time to show me the technology, and set things up for me. I am so glad I came to the Ciocca Hyundai dealership. Being a newly widowed women car shopping can be a challenge, but Joshua and the rest of the staff made car buying easy. Thank you Ciocca!

Start to finish my sales and finance managers were exemplary. Also I only stopped due to prior experience in having car fixed from accident. The manager there redeemed Ciocca and sales sealed my opinion.

Extremely pleased with the service provided by Matt Dymit and team. Superior customer service and seamless transaction. We are sure to be repeat customers moving forward!

Hands down one of the best car buying experiences. The sales service team was phenomenal and our sales representative, Scott was fantastic. He was very well versed in the various models and trims the dealership had to offered and he was flexible with our busy schedules to ensure we took home the best vehicle for us.

I had a very bad experience at the dealership today. I wanted price quote for financing a Hyundai Ionic Hybrid and the manager got rude at me and never gave me the quote. I felt harassed and I felt being a minority muslim he was racially discriminating me. He never gave me the quote and was very rude. At least the dealership can act in a humane way towards the customers. I will never buy anything from this dealership. It was my worst experience.

Adam, James, and all the staff at Ciocca Hyundai seem to enjoy what they do, they are not aggressive, they are helpful, and are easy to deal with!!

My family has purchased 3 cars from Ciocca without any issues until now. We came in to buy Elantra Sport which my sister had her eye on. We called in to make sure the car was available and told them that we would be in to make the purchase. After driving an hour they told us that the car was being sold to someone else. I was annoyed, but the sales manager Kyle Fidler told us that he would find us a car we were looking for and would get back to us by the end of the week. Safe to say we did'nt hear back from him and we ended up buying an Elantra Sport from Vinart Hyundai. Their incompetence has lost them a repeat customer. Save your time and go somewhere else.