Ciocca Hyundai

Car was in the shop for 30 minutes. The labor charge was for an hour and a half until I questioned it. I got them down to 1 hour and even that was too much. Be very careful with their labor charges in the end, I saved more than $100. I am a senior female, don’t let them take advantage of you!

Very professional from start to finish. Very knowledgeable about the vehicle even though it was not their make! Would recommend this dealer!

Great experience. Everyone was very friendly and helpful. No pressure on the purchase or any of the paperwork. Car was well priced and cleaned up nicely. Would definitely recommend Ciocca and love the Ioniq5

Excellent first time experience and it's all due to Phil Rotzell, I was so much looking forward to driving away that day with a new car, Phil helped me narrow down to one single car (between two), he answered all my questions and worked hard in getting those new keys into my hands, he also went above and beyond in getting my car home! I leased a 2025 Kona SEL (Denim Blue) THANK YOU PHIL!

The staff we dealt with, Robert Dougherty, Aida, were great. They worked hard to get us into the car we wanted. They continue to ensure we are happy even after the sale was completed. Rob even answered questions I had even when I invertantly called him on his day off. If you need a car the two of them are the ones you need to contact.

Great place, knowledgeable staff, friendly and fast. All the paperwork was done quickly and answered all of my questions.

I had the same bad experience that yzak indicated in review dated May 12, 2024. Madison told me that the car I wanted was available. I made an appointment with her to test drive it. I also had a long drive gto this dealership. The appointment was later confirmed by Madison AND Virginia. So while I am sitting in the office with the salesman, he said they "just sold" the car. They sold the car literally right from under me. Of course they offered me other vehicles ( I didn't want) to test drive. I don't want to hear first come, first serve. If that is the case then why bother making an appointment to test drive a particular vehicle? I belive that car was not even on the lot especially that it was still listed on their website for more than a week after it was "sold". It was used as bait to lure in customers since it was an exceptional price. Soooo Unethical.

Josh was extremely knowledgeable, answering all my questions and concerns, and matching me with the right vehicle.

Gave up on this place after several bad experiences with the service department. The final straw was them not having tires for our car for an appointment we made 2 weeks prior specifically for tires. Since they recently renovated the service area I thought maybe I'd give them another chance. Made an appointment for 10:30 this morning for rear brakes. Show up at 10:15 and was told they have no brake pads in stock and will be calling an auto parts store for brakes (I could have gone to Meinecke for the same pads at half the price). As I type this it is now 3 HOURS that I've been here (again, I had an appointment) and still waiting. I guess the improvements were to the building only and not their customer service. Avoid this place!

I recently purchased a Hyundai Elantra and am very pleased with the salesperson Joshua Otero. He came on his day off , to finish getting the paperwork so I could get my new car a little faster. I have always been an owner of a Lincoln, but I love driving this Elantra. Joshua took the time to show me the technology, and set things up for me. I am so glad I came to the Ciocca Hyundai dealership. Being a newly widowed women car shopping can be a challenge, but Joshua and the rest of the staff made car buying easy. Thank you Ciocca!