Star Buick GMC Cadillac of Quakertown

Purchased a Used 2009 Canyon. Asked dealer to check battery since I work late hours. Told battery is good shape. Wouldn't give me even a 30 day warranty... but wanted to sell me a 3 year one fro $2500.00. A week later needed a new battery (only putting out 3 volts), the other one installed 6 years before. A few days after that it threw a code that it needed a thermostat. What exactly does a 100 point check include? Apparently none of the above. Due to the COVID-19 they weren't working but other dealers service shops were so I had to take it somewhere else. And as a final note, the truck price wasn't discounted so I would have expected better from a dealer. I guess not.

I came to purchase a 2011 Mercedes that was advertised with a warranty. Was told they won't honour their advertisement because they no longer warranty... imports. This was eight days ago and they still kept this advertised with a lifetime warranty. Seems like a bait and switch.

I just wanted to express my gratitude to Zach, my sales agent, for being so professional and yet up-close and personal. He certainly made me feel very... comfortable as if I was dealing not with a stranger but with a friend. Zach really did go the extra mile for me, not only with the deal itself and keeping me posted with the finance end, but the car did not come with an owner’s manual and he ordered it and paid for it himself! He even replaced both batteries in the key remotes, just to make sure they were new! I am very pleased with the Nissan Altima I bought and kudos to the service department for taking care of several minor issues with the car. I will certainly recommend Zach and Star Buick of Quakertown to family and friends,

Overall we had a great experience at Star, our salesman Jim was awesome, very patient, NOT pushy (which I really appreciated), he even came in on his day... off to close our sale, which I thought was very nice. I would say my only complaints were the amount of time it took to close the sale (paperwork etc..), which I understand is a process, and the fact that I told the finance guy that I wanted a payment under $400, so he put me at $399, and when I came the next night to finalize the sale, the other finance guy (who was very nice) said he really recommended we have leasing coverage (for dings and dents etc.), which after he explained it, I felt we needed, I just wish the first finance specialist had mentioned this, because this then put our payment back to $430, so I wasn’t real happy about that, but I would still definitely recommend the dealership to people, and definitely would recommend Jim for sales!

Outstanding service, very honest and transparent. I purchased my second vehicle from there and I would likely keep buying from them only. They understand... that times have changed in terms of car buying, and don’t use old school tactics to try and get every nickel and dime out of you. Not to mention they are all incredibly friendly and easy to deal with

This dealer went above and beyond to help us with our car buying. We couldn’t find what we were looking for locally and decided to look further. So glad... we did. Jeremy was awesome, he got the ball rolling before we even made the 1.5-2 hr trip to their dealership. When the time comes to buy another vehicle we might just have to make the trip again for the awesome customer service! Thank you again!

Brooks was awesome as a sales person and the overall experience was great. I will recommend Brooks and star in the future and also will be back in the... future for any of my new or used vehicle needs

My 2020 Cadillac XT6 Sport is absolutely beautiful! It is the most elegant, smooth driving vehicle I've ever had! My salesman Mike Dutsch was honest,... extremely polite and expertly explained how to use all the amazing features of my new car. In a world where customer service seems to be declining, I couldn't have had a more knowledgeable and patient salesman. Thank You Mike Dutsch for your help and personally transporting my new Cadillac to my home in New York. Your time, patience and expertise was above and beyond excellent salesmanship!

Our sales associate Jeremy Hall was extremely knowledgeable, friendly and fair throughout our entire car buying experience. Will definitely use Star again... in the future.

Mike D was very knowledgeable and great to work with. Not pushy in any way. Most concerned with getting a deal that we were comfortable with.