Star Buick GMC Cadillac of Quakertown

I just wanted to express my gratitude to Zach, my sales agent, for being so professional and yet up-close and personal. He certainly made me feel very comfortable as if I was dealing not with a stranger but with a friend. Zach really did go the extra mile for me, not only with the deal itself and keeping me posted with the finance end, but the car did not come with an owner’s manual and he ordered it and paid for it himself! He even replaced both batteries in the key remotes, just to make sure they were new! I am very pleased with the Nissan Altima I bought and kudos to the service department for taking care of several minor issues with the car. I will certainly recommend Zach and Star Buick of Quakertown to family and friends,

After follow up with the owner of Star Buick GMC Cadillac, I felt important to update my previous review. Once she was aware of the issues I had, she immediately contacted me. There was some unfortunate miscommunication which has been resolved. It was apparent to me she is invested in making sure everyone has a positive experience at Star.

Chose this dealership due to positive ratings. My son purchased a used Kia. I had it checked by my mechanic after purchase and brake pads were cracked, rotors warped and blue from heat. Had them repaired/replaced. Contacted the dealership; offered reimbursement. After a few weeks and no check, I contacted them again and the person I originally spoke with referred me to the sales manager in charge of my case who simply ignored my emails. He finally had someone else contact me to say a check was being cut that day that I could pick up or have mailed. I opted to have it mailed as I live an hour away. That was 9/9. Still nothing and three emails ignored. I also responded to a message from the dealer principal; again, no answer. Not sure about everyone else, but this was the worst car buying experience I have had and I've had many.