Barker Motor Company

Back at BMI after a year, was going to Barkers Lexington. Cody was great. Good communication, explained to me why they were not rotating tires(they are wearing inconsistently now. Explanation coming, kept reading) I stopped going to BMI because I could not get in. I am a frequent customer who puts 30K-35k mileage on a year. I now make appts well in advance. Already scheduled for Feb. I will never go back to Lex. Since I have this opportunity and never received one of these surveys when I went to Lexington. I will air my grievances here. Liked going there, never any issues until the last two visits when I found out they didn't rotate my tires either time, and put down they had. I rotate ever oil change. I know this as fact because my hubs have locks, key is in my glove box and it was never touched, in addition they never checked the cabin filter because the stuff in my glove box was not messed up. I called Tim the first time on this and he admitted they didn't rotate (put down they did) In addition, they stopped giving me those summary sheets. I would ask for them and get an excuse of why I didn't get one. Anyway.... My tires are now wearing incorrectly due to this. I have ALWAYS rotated every oil change and had tires that were 60k tire, last 80k+. In addition, on the last visit in Sept. I told them I had an issue with my power steering fluid leaking. After "supposedly" looking at it, Tim starts the conversation with "so, have you been looking at new cars", well you need a PS pump, regulator and new lines, $2200, oh, but "we can't get get one of the line", and you should not be driving the car. Now mind you, I told them about the leak and had been keeping the fluid full. My husband is a car guy, so he does the things he can. He was putting new brakes on shortly after that visit and showed me were the PS lines were and that they were not leaking, that is was probably just the pump, because you can only see the ends of the lines if you take off the tire. It was at that point I realized Barkers Lex, didn't rotate my tires AGAIN, put down they had on the work order and never even removed the tire to check the lines. They charged me a $90 diagnostic fee and did NOTHING! I had the PS work done elsewhere and they let me know that is was indeed just the pump. If the Lexington mechanic actually checked it, Tim had not railroaded me with a big estimate and been honest that I only needed a pump, I would have let them do the job. But instead Tim bullies me into thinking I need a new car!? On a $2200 job? How disrespectful, demeaning and shady! Thank you for reading if you have gotten this far. :-) I feel better that at least someone heard my story. For what it is worth.... I felt as a business you should know how dishonest and deceptive Lexington is being with their service customers. Dick has not been in business this long treating customers poorly.... just saying

We were treated great. We had to bring the vehicle back for some minor, which was handled and again treated great while there. Just a great place to do business. Will buy from them again!

Barker is professional, respectful and honest. I felt very confident in the work they performed.

Service advisor was friendly, but warned me early that I could be charged for one of my issues if there was found to be "no problem" ... for a vehicle fully under warranty. (How am I supposed to know if there is an issue, without asking the professionals to inspect it?) Aside from that, my main concern (engine overheating, faulty thermostat) was repaired and resolved, but a secondary concern (leaking washer fluid reservoir) was reported as "no problem found". The day after I returned home, the still-existing blue puddle under my car indicated there was indeed still an issue that would now require a return visiti. I live 20 miles away so this is not a simple task. My car was also not washed/vacuumed as promised, and if the 100-plus point inspection was done (also promised) I was told nothing about the outcome of that. Generally mediocre service is how I woudl describe this experience.

Excellent service, great quality we drop our car and everything was done in 45 min! Love it

Very knowledgeable and very congenial staff who understood my needs and clearly explained my options.

Barkers has the best staff. We have been using them for all our personal vehicles and work vehicles for over 20 years. The sales staff is amazing. The service department is always ready to serve. They take care of us whether it is routine maintenance or an emergency right at closing time. We will not be going anywhere else again!

My wife and I enjoyed buy our new Buick Envista . Misty was a great help and made the process easier .

Good and friendly service. Service was great, easy to schedule, finished on time. Will use again.

Got me in a little early and did a great job on the service. This is a fairly new vehicle which was not purchased at Barker, but they still answered all of my questions and talked to me about maintenance.