Reviews
Great experience on my purchase of my used BMW. Everyone was great and I love the free car washes.
Great experience on my purchase of my used BMW. Everyone was great and I love the free car washes.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Denise, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!
I was not looking for a vehicle, I had a 2021 Frontier. But Parkway has a great inventory and they were dealing. We purchased a 2026 LWB Frontier. The transaction was as good as possible. Tim Sholtz our salesman, Kelsey the internet coordinator and Ron Cihon the finance manager were pleasant, professional, and no pressure. I recommend these people and Parkway Nissan to anyone looking for a new or preowned vehicle. And also a shoutout to Cody the service manager. Fair, and cool.
I was not looking for a vehicle, I had a 2021 Frontier. But Parkway has a great inventory and they were dealing. We purchased a 2026 LWB Frontier. The transaction was as good as possible. Tim Sholtz our salesman, Kelsey the internet coordinator and Ron Cihon the finance manager were pleasant, professional, and no pressure. I recommend these people and Parkway Nissan to anyone looking for a new or preowned vehicle. And also a shoutout to Cody the service manager. Fair, and cool.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at Parkway Nissan. Thanks for the recommendation, and have an amazing day!
Tim & Parkway Nissan, Thank you and your Team for working with us as quickly as you did. Though the vehicle we initially intended on purchasing didn't work out. I believe we ended up with the right vehicle. The Rogue is nice, comfortable and fuel efficient and will last him along time. We will definitely keep Parkway Nissan in mind when we make our next purchase. I would like to note again that we attempted to make contact with multiple other dealerships that never contacted us back. Thank you for making us feel like a Priority in earning our business.
Tim & Parkway Nissan, Thank you and your Team for working with us as quickly as you did. Though the vehicle we initially intended on purchasing didn't work out. I believe we ended up with the right vehicle. The Rogue is nice, comfortable and fuel efficient and will last him along time. We will definitely keep Parkway Nissan in mind when we make our next purchase. I would like to note again that we attempted to make contact with multiple other dealerships that never contacted us back. Thank you for making us feel like a Priority in earning our business.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
I wish I could leave a 0 star review. I am a single income mother who bought a 12K used vehicle, cash and warranty out the door. From day one I had issues with this car. From August to November I have been in that dealership at LEAST 16 times for repairs. Half the time, when I picked it up, I couldn’t even leave the parking lot without having to turn around and have them fix something else. The mechanics here have no idea what they’re doing. They “fix” something and it breaks again immediately. From a turbo blowing, to heat going out, coolant line blowing off, electrical issues and dumping oil- every single thing has needed fixed 1, 2 and sometimes 3 times. On top of what the warranty covered, I’ve dropped 3K on repairs in 3 months. This car has been in the shop more than I’ve been able to drive it. I have emptied my savings and maxed out my credit cards trying to make this vehicle safe and reliable for my children. I talked to the salesperson who sold me the car and he looked me in the face and said “you’re screwed” only he used a much harsher word than “screwed”. I left in tears. The general manager treated me like a waste of time when I asked for options. They were completely not interested in helping whatsoever. I spent countless hours in their lobby and missed so much work just trying to get this car to be drivable. I even paid outside sources to work on things they couldn’t fix correctly. This was a miserable experience. I was MORE than patient and kind and continued to give them the benefit of the doubt. As a previous business owner, I think long and hard before leaving a bad review. But parkway Nissan deserves one. Thumbs way way down. I’ve never been more disappointed in a business in my entire life. Whether the car was 12K or 112K, you should care about your customers. Parkway Nissan does not. Do not go there.n
I wish I could leave a 0 star review. I am a single income mother who bought a 12K used vehicle, cash and warranty out the door. From day one I had issues with this car. From August to November I have been in that dealership at LEAST 16 times for repairs. Half the time, when I picked it up, I couldn’t even leave the parking lot without having to turn around and have them fix something else. The mechanics here have no idea what they’re doing. They “fix” something and it breaks again immediately. From a turbo blowing, to heat going out, coolant line blowing off, electrical issues and dumping oil- every single thing has needed fixed 1, 2 and sometimes 3 times. On top of what the warranty covered, I’ve dropped 3K on repairs in 3 months. This car has been in the shop more than I’ve been able to drive it. I have emptied my savings and maxed out my credit cards trying to make this vehicle safe and reliable for my children. I talked to the salesperson who sold me the car and he looked me in the face and said “you’re screwed” only he used a much harsher word than “screwed”. I left in tears. The general manager treated me like a waste of time when I asked for options. They were completely not interested in helping whatsoever. I spent countless hours in their lobby and missed so much work just trying to get this car to be drivable. I even paid outside sources to work on things they couldn’t fix correctly. This was a miserable experience. I was MORE than patient and kind and continued to give them the benefit of the doubt. As a previous business owner, I think long and hard before leaving a bad review. But parkway Nissan deserves one. Thumbs way way down. I’ve never been more disappointed in a business in my entire life. Whether the car was 12K or 112K, you should care about your customers. Parkway Nissan does not. Do not go there.n
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience you had at our location. If you are willing, please reach out to us at 330-364-6659.
Hi, we appreciate your honest feedback, as we are always looking for ways to improve. We'd like the opportunity to discuss this with you. Please reach out to us at (330) 364-6659 at your earliest convenience to discuss how we can turn your experience into a positive one.
Called up talked to them.. made a deal and they were very good to work with, I got a good 6.6% intest on a used Yukon Denali and had everything lined up to be delivered on Friday. I found time and drove up to them on Thursday. Yukon had a couple little blemishes no big deal very nice vehicle none the less. I took it for a quick test drive and it was all over the road when changing lanes. Took it back and looked over it.. rear ac didn't blow very cold and then they put on lift and found front sway bar link on front was brok in to and rear driver air shock was blown out. They were on top of it to get repairs made but only replace one of the rear air shocks and I requested both be done thats the only way I was ok with still taking it. I drove 3 hrs home w my vehicle left Denali called next day.. they replaced front swaybar link and ONE rear air shock and made repairs to the rear ac. I told them id still take it but replace both shocks or I requested to add 750 to my trade value and reduce there Yukon 750 (a total of 1500 less then we previously agreed) I want to replace the other shocks and that would make it work out they declined. So in all I wasted 3 hrs driving each direction hours at there dealership and ran my credit and just wasted a ton of my time. Overall they seem decent and made excuses about bad tec in shop and fired them. But still a major waste of my time and running my credit.. thank goodness I didn't wait for it to be delivered. Just buyer beware
Called up talked to them.. made a deal and they were very good to work with, I got a good 6.6% intest on a used Yukon Denali and had everything lined up to be delivered on Friday. I found time and drove up to them on Thursday. Yukon had a couple little blemishes no big deal very nice vehicle none the less. I took it for a quick test drive and it was all over the road when changing lanes. Took it back and looked over it.. rear ac didn't blow very cold and then they put on lift and found front sway bar link on front was brok in to and rear driver air shock was blown out. They were on top of it to get repairs made but only replace one of the rear air shocks and I requested both be done thats the only way I was ok with still taking it. I drove 3 hrs home w my vehicle left Denali called next day.. they replaced front swaybar link and ONE rear air shock and made repairs to the rear ac. I told them id still take it but replace both shocks or I requested to add 750 to my trade value and reduce there Yukon 750 (a total of 1500 less then we previously agreed) I want to replace the other shocks and that would make it work out they declined. So in all I wasted 3 hrs driving each direction hours at there dealership and ran my credit and just wasted a ton of my time. Overall they seem decent and made excuses about bad tec in shop and fired them. But still a major waste of my time and running my credit.. thank goodness I didn't wait for it to be delivered. Just buyer beware
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Rusty, Thank you for sharing your experience. We would like an opportunity to speak more about this experience. If you are willing, please reach out to us at 330-364-6659 so we can work towards a resolution. Have a great day!
Hello Rusty, we're disappointed to hear of the negative experience you had at our location. Please reach out to us at (330) 364-6659 when you can so we can address this situation directly. Thank you and have a great day.
Visited this Dealership to look at and purchase new vehicle. (Our first experience was great with the Sales team) The Service Dept and Customer Service is very important. During visit we witnessed a Service employee treating a Customer terribly. Glad it happened, made the decision easy to walk away. If they would treat another Customer this way, they won't hesitate to do it to you also. I had witnessed this particular individual during several other service visits being unprofessional but not to this degree. You can do better, this is not a professional look.
Visited this Dealership to look at and purchase new vehicle. (Our first experience was great with the Sales team) The Service Dept and Customer Service is very important. During visit we witnessed a Service employee treating a Customer terribly. Glad it happened, made the decision easy to walk away. If they would treat another Customer this way, they won't hesitate to do it to you also. I had witnessed this particular individual during several other service visits being unprofessional but not to this degree. You can do better, this is not a professional look.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello, we are disappointed to hear that you did not have a more positive experience with us at Parkway Nissan. If you are willing to give us another chance, please contact us at (330) 364-6659 so we can understand your situation better in order to try and turn your experience around. Thank you, Parkway Nissan
Save your time and money and go somewhere else. Won’t honor warranty. Manager himself will hang up the phone on you. Will yell in your face. Will make you pay unknown fees. Won’t provide any evidence as to why warranty wouldn’t be covered. All they will do is blame someone else for your problems… there is a reason Nissan is going bankrupt!
Save your time and money and go somewhere else. Won’t honor warranty. Manager himself will hang up the phone on you. Will yell in your face. Will make you pay unknown fees. Won’t provide any evidence as to why warranty wouldn’t be covered. All they will do is blame someone else for your problems… there is a reason Nissan is going bankrupt!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Parkway Nissan (330) 364-6659
DO NOT BUT FROM THEM! They sell cars that they know will break down! My son bought a car here and broke down 5 days later on the side of the road. It turns out he needs a timing belt. When calling to talk to them about it, they give you the run around and are rude. Every single person is rude from the manager to the service desk. They do not stand behind their cars!! AVOID AT ALL COSTS unless you want to be stranded on the side of the road and lose all of your hard earned money to a car that won’t even run!! If I could give zero stars I would!!
DO NOT BUT FROM THEM! They sell cars that they know will break down! My son bought a car here and broke down 5 days later on the side of the road. It turns out he needs a timing belt. When calling to talk to them about it, they give you the run around and are rude. Every single person is rude from the manager to the service desk. They do not stand behind their cars!! AVOID AT ALL COSTS unless you want to be stranded on the side of the road and lose all of your hard earned money to a car that won’t even run!! If I could give zero stars I would!!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Dawn, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. If you are willing to give us another chance, please contact us at (330) 364-6659 so we can understand your situation better and try to turn your experience around. Thank you, Parkway Nissan
I bought a used car 22 nissan rogue a week out from owning it motor craped out they are quick at blaming driver there is no help from nissan costumers service from nissan sucks never buy from dover oh you will regret it or pay out the nose 6k they said for a new motor
I bought a used car 22 nissan rogue a week out from owning it motor craped out they are quick at blaming driver there is no help from nissan costumers service from nissan sucks never buy from dover oh you will regret it or pay out the nose 6k they said for a new motor
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Gerry, we regret to hear that you had this experience with us. Here at Parkway Nissan, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (330) 364-6659 to discuss ways we can better serve you in the future.
After contacting several Nissan dealerships, Parkway was willing to give me a straight quote for a truck. No backend add-ons or services. Straightforward approach to selling vehicles and it is highly appreciated. I'm not sure when auto dealers became 'villains' looking to loot your bank account, but I don't feel like Parkway operates in that way. If you want a new vehicle (doesn't have to be a Nissan) get in touch with Mark Smith and see what he can do for you. Looking forward to meeting the service department when my truck is due in for maintenance. Thanks All.
After contacting several Nissan dealerships, Parkway was willing to give me a straight quote for a truck. No backend add-ons or services. Straightforward approach to selling vehicles and it is highly appreciated. I'm not sure when auto dealers became 'villains' looking to loot your bank account, but I don't feel like Parkway operates in that way. If you want a new vehicle (doesn't have to be a Nissan) get in touch with Mark Smith and see what he can do for you. Looking forward to meeting the service department when my truck is due in for maintenance. Thanks All.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Wow! Thanks for the kind words! Thanks for being a part of the Parkway Nissan Family! We're happy to read you had such a positive experience with Mark, Kelsey, Bobby, Ron, and our team. If you have any questions or want to schedule service, please give us a call 330-364-6659. We're always happy to help! Have a great day!