Reviews
Write a reviewJust bought a 2018 Chevy equinox 11/19/24 Would buy from
Just bought a 2018 Chevy equinox 11/19/24 Would buy from them again they all give you the most respect they are up front with you they are quick on the finances
Just bought a 2018 Chevy equinox 11/19/24 Would buy from
Just bought a 2018 Chevy equinox 11/19/24 Would buy from them again they all give you the most respect they are up front with you they are quick on the finances
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Money over word of promise
They weren't welcoming to my interest on a car that I was looking to purchase. I even brought a plane ticket and they knew about it and told me they will hold the car until I came. A tornado had prevented me from my flight and when I was about to tell them that I was going to reschedule they actually sold the car earlier that same day. Broke a promise just make a quicker buck.
Money over word of promise
They weren't welcoming to my interest on a car that I was looking to purchase. I even brought a plane ticket and they knew about it and told me they will hold the car until I came. A tornado had prevented me from my flight and when I was about to tell them that I was going to reschedule they actually sold the car earlier that same day. Broke a promise just make a quicker buck.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Never again. Incompetent or dishonest, not sure.
Do not service vehicles here and don't bother getting a warranty through them. Go literally anywhere else. They will require changing spark plugs before honoring the warranty, even if there is nothing wrong with the spark plugs (and it will cost you hundreds of dollars to do this). They will keep your vehicle for months without actually fixing what is wrong with your vehicle. I'm not sure if they're dishonest or incompetent, but either way, keep your money far away from this establishment. I am left feeling totally ripped off, disrespected, and utterly disgusted.
Never again. Incompetent or dishonest, not sure.
Do not service vehicles here and don't bother getting a warranty through them. Go literally anywhere else. They will require changing spark plugs before honoring the warranty, even if there is nothing wrong with the spark plugs (and it will cost you hundreds of dollars to do this). They will keep your vehicle for months without actually fixing what is wrong with your vehicle. I'm not sure if they're dishonest or incompetent, but either way, keep your money far away from this establishment. I am left feeling totally ripped off, disrespected, and utterly disgusted.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Withholding crash report information on Car Fax
Went to purchase vehicle, during the 2 week process car was in an accident, told it would be repaired and will not show up on car fax. Refused to sell me car once I questioned it
Withholding crash report information on Car Fax
Went to purchase vehicle, during the 2 week process car was in an accident, told it would be repaired and will not show up on car fax. Refused to sell me car once I questioned it
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Nice Used Vehicle
Purchased a used 2012 Jeep Liberty from Kerns and Kyle Miller was the salesman. Nice vehicle, good price, and great service. Drove in from out of town and the vehicle was described accurately.
Nice Used Vehicle
Purchased a used 2012 Jeep Liberty from Kerns and Kyle Miller was the salesman. Nice vehicle, good price, and great service. Drove in from out of town and the vehicle was described accurately.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience!
Quick response to online inquiry. They made the purchase quick and easy. Kyle Miller was great to work with. Great experience and quite satisfied with the car.
Great experience!
Quick response to online inquiry. They made the purchase quick and easy. Kyle Miller was great to work with. Great experience and quite satisfied with the car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kyle Miller was a great salesman to work with!!
I would suggest if your looking for a new/Used vehicle,Stop at Kerns and see Kyle Miller.Very respectful salesman and I never once felt I wasn’t in control of what I wanted.Kyle wasn’t pushy at all and that’s what I like about my experience at Kerns!!
Kyle Miller was a great salesman to work with!!
I would suggest if your looking for a new/Used vehicle,Stop at Kerns and see Kyle Miller.Very respectful salesman and I never once felt I wasn’t in control of what I wanted.Kyle wasn’t pushy at all and that’s what I like about my experience at Kerns!!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Gary Brookhart Rocks!
We couldn't be more happy with our 2014 Chevy Equinox. Gary was super helpful with finding the right car for our needs. He walked us through the entire purchase process, answering all of our questions as we went. Gary gave us great value for our trade-in and set us up for a free detail service for our new car! Gary rocks!
Gary Brookhart Rocks!
We couldn't be more happy with our 2014 Chevy Equinox. Gary was super helpful with finding the right car for our needs. He walked us through the entire purchase process, answering all of our questions as we went. Gary gave us great value for our trade-in and set us up for a free detail service for our new car! Gary rocks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Buick Envision
Gary Brookhart is the BEST! Gary always finds the vehicle I want at an affordable price. I always buy my cars from Gary! :) He goes out of his way to meet our expectations. Gary found the Buick of my dreams. I love it! And he found my husband a terrific truck, and my daughter and son in law a used car that fit their budget. When it comes to salesmanship Gary is the BEST!
Buick Envision
Gary Brookhart is the BEST! Gary always finds the vehicle I want at an affordable price. I always buy my cars from Gary! :) He goes out of his way to meet our expectations. Gary found the Buick of my dreams. I love it! And he found my husband a terrific truck, and my daughter and son in law a used car that fit their budget. When it comes to salesmanship Gary is the BEST!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Purchase a car
Kyle was very helpful and kind. He made me feel very welcome and was treated very professional. Overall service was very professional. Would highly recommend kerns
Purchase a car
Kyle was very helpful and kind. He made me feel very welcome and was treated very professional. Overall service was very professional. Would highly recommend kerns
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase