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Guess Motors/ Guess Ford Inc.

(411 reviews)
Visit Guess Motors/ Guess Ford Inc.
Sales hours:
Service hours:
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Sales Service
Monday 8:30am–7:00pm 8:00am–5:00pm
Tuesday 8:30am–5:30pm 8:00am–5:00pm
Wednesday 8:30am–5:30pm 8:00am–5:00pm
Thursday 8:30am–7:00pm 8:00am–5:00pm
Friday 8:30am–5:30pm 8:00am–5:00pm
Saturday 8:30am–3:00pm Closed
Sunday Closed Closed
2024 consumer dealer award
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2024 consumer dealer award 2023 consumer dealer award

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New (330) 476-4054 (330) 476-4054
Used (330) 476-4051 (330) 476-4051
Service (330) 476-2565 (330) 476-2565

Inventory

See all 125 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2020.
Founded in 1933 by Theodore Guess, Guess Motors- Guess Ford is a valued Vehicle Dealer in Carrollton, Ohio . Our showroom is home to new Fords and GMC's. Guess also has a large selection of used vehicles. As the area's only Motortrend Certified dealer, we are able to offer benefits like a 72 hour exchange policy and money back guarantees on our certified vehicles. We’re committed to providing quality service to all of our customers, from first-time buyers to seasoned owners. Our financing options make it easy for everyone to buy the vehicle of their dreams.
Why Guess Straightforward Pricing!

Service center

Phone number (330) 476-2565

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

(411 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Guess Motors/ Guess Ford Inc. from DealerRater.

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Great and friendly service received as always.

Great and friendly service received as always. Enjoy the honesty of everyone at the service department.

Great and friendly service received as always.

Great and friendly service received as always. Enjoy the honesty of everyone at the service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! Honesty and transparency are core values we take pride in, and it means a lot to us that you appreciate it. We’re always here to help and look forward to assisting you again in the future!

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The sales department & all the people that we had contact

The sales department & all the people that we had contact with were great. The car was exactly what we wanted. Cleaned & serviced & ready for us. Had 1 little problem & was handled very quickly & professionally. Very great experience.

The sales department & all the people that we had contact

The sales department & all the people that we had contact with were great. The car was exactly what we wanted. Cleaned & serviced & ready for us. Had 1 little problem & was handled very quickly & professionally. Very great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Your satisfaction means the world to us, and we’re thrilled to have provided you with a very great experience. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your new car!

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Place is great, will absolutely do anything to help you.

Place is great, will absolutely do anything to help you. See Dennis Schurr!! Thank you.

Place is great, will absolutely do anything to help you.

Place is great, will absolutely do anything to help you. See Dennis Schurr!! Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for you r kind review and for your business! We appreciate it!

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Guess is a real good dealer ship an I will take my jeep

Guess is a real good dealer ship an I will take my jeep or any of my other cars there to be fixed.

Guess is a real good dealer ship an I will take my jeep

Guess is a real good dealer ship an I will take my jeep or any of my other cars there to be fixed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind review and continued business!

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Two trips to replace a back window switch and they still

Two trips to replace a back window switch and they still didn’t get it right. 1st they didn’t have the switch said they had to order it and it’s back ordered. Called and said it was in and scheduled for and install drive 30 minutes to the dealership only to find out when try to install it that it was not the correct switch and would need to reschedule again. This is costing me numerous trips and valuable time that I don’t have. Do better!

Two trips to replace a back window switch and they still

Two trips to replace a back window switch and they still didn’t get it right. 1st they didn’t have the switch said they had to order it and it’s back ordered. Called and said it was in and scheduled for and install drive 30 minutes to the dealership only to find out when try to install it that it was not the correct switch and would need to reschedule again. This is costing me numerous trips and valuable time that I don’t have. Do better!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are sorry that you are not happy with having to return again. The incorrect part was sent to us, which is out of our control. It is as frustrating to us as it is for you. We pride ourselves on excellent customer service. We will let you know as soon as the correct part comes in and we will get you scheduled in asap. Thank you so much for your patience!

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I spent decades in the car business.

I spent decades in the car business. From sales to service manager to finance manager. I can’t say enough good things about the entire staff at Guess.

I spent decades in the car business.

I spent decades in the car business. From sales to service manager to finance manager. I can’t say enough good things about the entire staff at Guess.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We appreciate your business!

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My wife and I had an incredible experience buying a

My wife and I had an incredible experience buying a Vehicle from Guess. Dennis was a phenomenal salesman. There was no pressure whatsoever like we’ve seen from other big dealers. We will definitely purchase from Guess Again. Thank you very much.

My wife and I had an incredible experience buying a

My wife and I had an incredible experience buying a Vehicle from Guess. Dennis was a phenomenal salesman. There was no pressure whatsoever like we’ve seen from other big dealers. We will definitely purchase from Guess Again. Thank you very much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so happy that you allowed us to help you with your new vehicle. We appreciate your business!

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We appreciated everyone’s help and caring nature while

We appreciated everyone’s help and caring nature while making our purchase at Guess. Especially our salesman Rich’s low pressure and interest in finding the vehicle to suit our needs.

We appreciated everyone’s help and caring nature while

We appreciated everyone’s help and caring nature while making our purchase at Guess. Especially our salesman Rich’s low pressure and interest in finding the vehicle to suit our needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words. We truly appreciate your business!

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Service was quick and occurred at the appointment time.

Service was quick and occurred at the appointment time. Front desk advisors are very friendly.

Service was quick and occurred at the appointment time.

Service was quick and occurred at the appointment time. Front desk advisors are very friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for using our service department. We appreciate your business.

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Very quick process from the test drive to making my

Very quick process from the test drive to making my decision and picking up the car

Very quick process from the test drive to making my

Very quick process from the test drive to making my decision and picking up the car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your business! We appreciate it.

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See all 411 reviews