DeFOUW BMW Chevrolet

I will not be going back. I've giving DeFouws several chances to step it up and they keep disappointing. This last time, I had a scheduled oil change and it took over 2 hours.

Our experience there was great. Everyone would cheerfully answer our questions. Our sales person Sheila Passmore really took a lot of time explaining the workings of the car. We still have questions, but Sheila said that we could bug her anytime (we will try not to). She is such a helpful person. The whole purchase was made easy and relaxed, no pressure and no rush at anytime. We have dealt with the Defouw dealership since 2014 and have always had really good sevice.

Had an appointment for oil change at 11:00 today. Wife set there for 1 1/2 hours waiting. They pulled the car out at 11:30, waiting to get in the shop. At 1:00 today, still no oil change. Wife told the lady she had been there for 1 1/2 hours. Asked for the keys and left. This is not my first bad experience with Bill a fellow serve department. We will go somewhere else for the oil change.

They had a nice, older, low mile BMW Z4 and I expressed interest. I talked to Nolan on Thursday, 2/27, and we talked cars for a while. This model has the M54/ZF drivetrain which I am familiar with. He explained it was in the shop and he could call me as soon as he know more and that I would have first shot at the car. He know by our conversation that it was a pretty much sure deal. He called me back at 10:30 the next morning and explained what had been done and what they were still working on. I said great, I'll take it. He said he would call me back when it was out of the shop and take a deposit. About noon he EMAILED me and told me it had been sold (to a long time customer). I asked him about the "first shot" language and he hemmed and hawed and danced a little. I told him the honorable thing to do ( a foreign concept in the auto sales world, for the most part) would be to back out of the deal and sell it to me. Next spoke to the manager who was a real who-know-what and all I got from him was the old "too bad, so sad".

We had a good experience at Bill Defouw Chevrolet James Guerrero did an excellent job taking us through the process. We would sent referrals to him.

Great customer service. Fast, efficient, and explain the service that is being done. Always answer questions and concerns that I may have.

Steve in collision has amazing customer service skills! Takes care of his customers! Great service!

Service department is very helpful and if you need any repairs they come and inform of the problem. Very respectful & courteous. Everyone at Defouw Chevy is so nice!

Very professional and did take the time to explain things. The showed me parts that came from the car before they changed anything. They didn't pressure me to fix it without my permission.

I am extremely disappointed in the service I recieved from the service department. Not long ago I called in to have some parts priced and see about scheduling an appointment. I was put on the phone with a man named Jared. Initially he seemed willing to help as i explained my husband travels for work and wouldnt be able to fix it for me. Things changed when I began talking about what I needed. I needed some push pins for the trim for my 2016 X5. I explained to him that a small animal had ran front of me and clipped my bumper causing it to become loose and shake That's when he got out right rude with me because at first I didn't know the proper term for them and he said something along the lines of "women drivers" and chuckled to himself. His attitude quickly changed to irritation and dismissive stating more than once that a "minor repair like that wasn't worth his time." Because he wouldn't make anything off it. I apologized that I didn't need more than that at the time and he didn't respond and the call ended. Today I looked up the number again as I now need an oil change, only this time I thought to check the reviews before calling. I'm glad I did, it seems I am not the only woman who has had such a degrading unpleasant experience with this man. It seems as if he will not only disrespect you but also alter your bill to ensure he makes a buck. In my opinion that is no way for a person working in customer service should act. I now know why they say women should never go to a dealership alone. I certainly did not expect this from a dealership that supposedly prides themselves on their quality customer service. He should be ashamed of himself and defow should be ashamed allowing him to continue to do it. Needless to say I won't be bringing my business there and encourage other women to avoid being over charged and discriminated against due to our gender.