Reviews
Write a reviewnever, never again.
never, never again. We liked and bought several cars, trucks from Lake, However my wife purchased a new 2022 ford explorer, 2 years later the computer system takes a crap, shut off in traffic. No recourse what so ever, would not make good on a factory reject, that they will get reimburst for. These people are terrible, even complaining about their own service but would do NOTHING! to make this right. BUYER BEWARE, THEY WILL RIP YOU OFF!!!!!!!
never, never again.
never, never again. We liked and bought several cars, trucks from Lake, However my wife purchased a new 2022 ford explorer, 2 years later the computer system takes a crap, shut off in traffic. No recourse what so ever, would not make good on a factory reject, that they will get reimburst for. These people are terrible, even complaining about their own service but would do NOTHING! to make this right. BUYER BEWARE, THEY WILL RIP YOU OFF!!!!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
after we were ripped off by buying a lemon from these
after we were ripped off by buying a lemon from these people, they had the nerve to have someone call and ask about our deal. Telling them everything they AGREE with how badly you were treated but tell you the deal is done so they can't give you more money. What a xxxx SHOW! NEVER EVER AGAIN, and i will let as many people know about their shady dealings as possible. Dont fall for their Lies, they stand behind nothing!
after we were ripped off by buying a lemon from these
after we were ripped off by buying a lemon from these people, they had the nerve to have someone call and ask about our deal. Telling them everything they AGREE with how badly you were treated but tell you the deal is done so they can't give you more money. What a xxxx SHOW! NEVER EVER AGAIN, and i will let as many people know about their shady dealings as possible. Dont fall for their Lies, they stand behind nothing!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Need to learn better communication skills.
Poor customer service. Specifically, no communication as promised from a sales manager in my trade! Lady on the phone from internet sales inquiry stated I would receive a link to put in my trade vehicle information and never received. Never got a call back. Never heard from anyone. Guess I won’t be driving over 500 miles to purchase but that’s fine with me.
Need to learn better communication skills.
Poor customer service. Specifically, no communication as promised from a sales manager in my trade! Lady on the phone from internet sales inquiry stated I would receive a link to put in my trade vehicle information and never received. Never got a call back. Never heard from anyone. Guess I won’t be driving over 500 miles to purchase but that’s fine with me.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Excellent
First time buying from Chuck at Lake Ford and we would certainly be back. He strived to meet and exceeded all our expectations and then some. Highly recommend. Great job.
Excellent
First time buying from Chuck at Lake Ford and we would certainly be back. He strived to meet and exceeded all our expectations and then some. Highly recommend. Great job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Chevrolet Cruz 2016
I was highly pleased with how easy Michael Kramer and his supervisor made it for me to purchase another vehicle after totaling my car a month ago. Would reccommend this place to anyone!
Chevrolet Cruz 2016
I was highly pleased with how easy Michael Kramer and his supervisor made it for me to purchase another vehicle after totaling my car a month ago. Would reccommend this place to anyone!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Chris
I purchased a used Mustang from Troy Hallock, very enjoyable and relaxed experience. I will buy here again. I reccomend this dealer for others. Thanks
Chris
I purchased a used Mustang from Troy Hallock, very enjoyable and relaxed experience. I will buy here again. I reccomend this dealer for others. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Friendly salesperson and financing person
Wonderful salesman named Matt was there to greet us, outdid himself for our truck buying experience. Got us through all the steps of buying our truck. Made it simple for us! Will do business with them again! One of our best buying experiences yet!
Friendly salesperson and financing person
Wonderful salesman named Matt was there to greet us, outdid himself for our truck buying experience. Got us through all the steps of buying our truck. Made it simple for us! Will do business with them again! One of our best buying experiences yet!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
REcent purchase of used 2012 Cadillac SRX
I recently purchased a 2012 Cadillac SRX from Lake Ford. The sales person I dealt with was Bill Scott. He acted more as a friend instead of a salesman and someone who wanted to give me the best guidance possible regarding my purchase. He was very personable and friendly as were ALL employees I encountered. The facility was EXTREMELY clean and organized. The pricing was very fair and the entire transaction was incredible. I live about 90 miles from Lake Ford with several car dealerships close by my home, but I will be definitely going to Lake Ford for my next purchase
REcent purchase of used 2012 Cadillac SRX
I recently purchased a 2012 Cadillac SRX from Lake Ford. The sales person I dealt with was Bill Scott. He acted more as a friend instead of a salesman and someone who wanted to give me the best guidance possible regarding my purchase. He was very personable and friendly as were ALL employees I encountered. The facility was EXTREMELY clean and organized. The pricing was very fair and the entire transaction was incredible. I live about 90 miles from Lake Ford with several car dealerships close by my home, but I will be definitely going to Lake Ford for my next purchase
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very helpful dealership
I would recommend buying a vehicle from this dealership. John was very helpful and they were all friendly. Great to work with!
Very helpful dealership
I would recommend buying a vehicle from this dealership. John was very helpful and they were all friendly. Great to work with!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great buying experience
Hands down the best car buying experience we have had yet ! John was amazing :)
Great buying experience
Hands down the best car buying experience we have had yet ! John was amazing :)
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Mr. and Mrs. Adams! Thank you for the awesome feedback! We are happy we were able to deliver such a great experience. John really enjoyed working with you as well. Please let us know if you need anything!