Bridgewater Nissan

I have been going to Bridgewater Nissan for more than a decade, and they have always done a good job of taking care of my vehicles.

My 2016 Altima transmission was unrepairable brought it to Bridgewater. They performed a diagnostic study, didn’t charge me called up Nissan corporate, and was able to replace my transmission with a brand new one free of charge. My original extended warranty expired two months prior however, Bridgewater was able to Convince corporate to give me a new transmission under goodwill. Service was impeccable. Technicians were awesome.

My elderly father leased a Nissan this is his second oil change First oilchange with 5 ,000 miles service told him he needed a cabin filter which he said ok 2nd oil change at 10,000 miles he went in for a oil change they told him he needed a tire rotation and an oil filter again he said ok This cost him $90 .00 Are you serious taking advantage of a man that is 90 years old I am disgusted with the service department. I will be making a call on Monday .

Took Leaf in due to suspension problems after running over a cub. They only changed the tire hub and the problem still persists. These people can't fix the car no more than than the Butler, NJ Nissan could. I can't find anyone to fix this problem.

What an absolute disgrace of a service. We went to the dealer to return our lease and to hopefully, get a new lease. However, from the get go, no one seemed to be interested in making a deal. No numbers were shown, no efforts to motivate the customer or even trying to meet us in the middle with some compromising. Since we went to the dealer with the expectation of getting a trade-in and weren't able to, we came home to discuss the situation and decided it would be best to just keep the car we had. We then went back to the dealership an hour later and requested to buy out the lease and were told it was too late and that an email had already been sent to us confirming the lease return - which we did not receive, and proceeded to laugh at us. Fortunately enough, there are plenty of other dealerships who are willing to work with their customers for the best of both interests. Glad it didn't work out because it would've been a hassle to work with such rude, unwilling and disrespectful people.

Very dissatisfied with this dealer. They have practices like bait and switch, not telling you the truth directly to bring you in. I emailed them via Nissan USA for a specific car, they called me sand told me specifically that they have the car in stock. When I told them not to make bait and switch to bring me in, they said "No , we're not like other dealers". After I drove there for 40 minutes, they said "oops we don't have the car". I feel like I was lied outright to my face. Because of businesses like this car dealerships have a bad reputation. I will also file a complaint with Nissan USA Consumer Affairs Team. I suggest you don't go to any dealer unless you get a written document emailed with the VIN number and deal terms. I don't believe it was all the employee's fault, he was courteous but he responded to me as if this is industry practice, not him but his bosses should be reprimanded. They wasted my two hours and I hope that after I contact Nissan Corporate the managers will hear from them too.

There was a 2019 Rogue listed for less than $5000. When I inquired about the car, I was immediately told that it was the advertiser's error for the incorrect price. It was not until I called and got the executive manager involved that their was even talk of a compromise or any willingness to work with me on the vehicle. My sales person was Thomas who walked away and had one of the manager's come talk to me. Completely unprofessional. Clearly, this dealership will hide behind disclosures, instead of providing even mediocre customer service. If you want honesty and good customer service, DO NOT patronize this establishment.

After years of our family purchasing cars from Bridgewater Nissan, we are going elsewhere. They used to be fair and helpful, but now they are rude, disrespectful, and preposterous with the offers they will entertain. Cars purchased from them are bought back for pennies on the dollar leaving you with a huge gap to pay on top of the new car you're getting ripped off on. Vinny and Erik are particularly rude and could not make the process any more stressful. We went elsewhere and learned how absolutely wonderful and helpful dealerships can be. We were offered twice as much for our used vehicle as Bridgewater Nissan was offering,. No wonder we heard them talking about how badly they're doing.

After years of our family purchasing cars from Bridgewater Nissan, we are going elsewhere. They used to be fair and helpful, but now they are rude, disrespectful, and preposterous with the offers they will entertain. Cars purchased from them are bought back for pennies on the dollar leaving you with a huge gap to pay on top of the new car you're getting ripped off on. Vinny and Erik are particularly rude and could not make the process any more stressful. We went elsewhere and learned how absolutely wonderful and helpful dealerships can be. No wonder we heard them talking about how badly they're doing.

I found this dealership very accommodating during the Pandemic. I was leasing a Lincoln but no Lincoln dealers would call me back to discuss releasing. Bridgewater Nissan called back right away gave me a very competitive quote and even returned my Lincoln for me and brought to my door my new Murano. Couldn't have asked for better service!