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Reviews
Save yourself a headache and DO NOT trade a vehicle in if not fully paid off at Bell Mitsubishi. I traded in my Honda Pilot on July 21, 2026 for a 2023 Cadillac Escalade. I have a lot of equity in the Pilot (loan balance was $9,025) AND gave a $25,000 bank check towards the purchase of the Escalade. To date (Sept 8, 2026) the Honda has not been paid off by the dealership. I have reached out to the dealership on multiple occasions and have received nothing but run around. Shame on me for not doing my due diligence about the dealership prior to trading in and purchasing another vehicle with them. I've read multiple BBB complaints with the exact same issue.
Save yourself a headache and DO NOT trade a vehicle in if not fully paid off at Bell Mitsubishi. I traded in my Honda Pilot on July 21, 2026 for a 2023 Cadillac Escalade. I have a lot of equity in the Pilot (loan balance was $9,025) AND gave a $25,000 bank check towards the purchase of the Escalade. To date (Sept 8, 2026) the Honda has not been paid off by the dealership. I have reached out to the dealership on multiple occasions and have received nothing but run around. Shame on me for not doing my due diligence about the dealership prior to trading in and purchasing another vehicle with them. I've read multiple BBB complaints with the exact same issue.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi there, we are deeply sorry for any inconvenience you have experienced. Please know that we value our customers and take their concerns seriously. We are committed to resolving this issue and making things right. Please contact us directly and we will do everything in our power to help. Thank you for bringing this to our attention.
I have contacted the dealership on multiple occasions. The only way to rectify this situation is to pay off the Pilot!!!!!!!!!! You should be contacting me at this point.
Dealer advertise deceptive pricing posting & do not reflect non optional additional add on cost like paint and other unnecessary insurance coverage.
Dealer advertise deceptive pricing posting & do not reflect non optional additional add on cost like paint and other unnecessary insurance coverage.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello, we regret to hear that you had this experience with us. Please reach out to us at (732) 388-8800 when you can so we can address this situation directly. Thank you and have a great day.
Very satisfied with the service. Would strongly recommend anyone here . Employers are very nice and helpful to the customers. I will definitely continue to bring my car for all repairs and refer my family and friends here.
Very satisfied with the service. Would strongly recommend anyone here . Employers are very nice and helpful to the customers. I will definitely continue to bring my car for all repairs and refer my family and friends here.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
Was treated with respect from start to finish. Worked diligently to get me a great purchase deal.Was looking to test drive sbd buy a used Mitsubushi Outlander. Jared my Sales Consultant recommended a new car and offered a great deal. Thank you Jared. I am a satisfied customer with a new Mitsubishi Outlander. THANK YOU. Received a full tank a gas which surprised me.
Was treated with respect from start to finish. Worked diligently to get me a great purchase deal.Was looking to test drive sbd buy a used Mitsubushi Outlander. Jared my Sales Consultant recommended a new car and offered a great deal. Thank you Jared. I am a satisfied customer with a new Mitsubishi Outlander. THANK YOU. Received a full tank a gas which surprised me.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Barbara, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
I am extremely disappointed with my experience at Bell Mitsubishi. It has now been over three months since I traded in my vehicle, and they still have not paid off my trade-in loan. This is completely unacceptable and has caused me significant stress and financial concern. When I traded in my vehicle, I trusted that the dealership would handle the payoff promptly and professionally. Instead, I’ve been left in limbo for over 90 days, with no clear answers and no resolution. Every time I email them, I receive the same generic response: “We will follow up with the person in charge.” However, that follow-up never actually happens. No one takes responsibility, and no one provides a timeline. In addition, I canceled my extended warranty within 30 days, as allowed. I am owed approximately $5,000 for that cancellation, and to this day I have not received a refund. What makes this worse is the lack of transparency. The dealership claims that the extended warranty company is supposed to send them the funds. However, when I contacted the warranty company directly, they told me the opposite — that the dealership is responsible for processing and handling the refund. I am being told two completely different stories, and it feels like I am being misled. As of now: My trade-in loan payoff (approximately $12,000) has not been handled. My extended warranty refund (approximately $5,000) has not been issued. Communication has been vague, repetitive, and unproductive. No one has taken accountability. This is not how a reputable dealership should conduct business. Customers should not have to chase a dealership for months to resolve basic financial obligations. I expected professionalism and integrity — instead, I have experienced delays, excuses, and conflicting information. I strongly advise anyone considering doing business with Bell Mitsubishi to be extremely cautious. Make sure everything is documented, and do not rely on verbal assurances. My experience has been frustrating and financially stressful, and I would not recommend this dealership based on how my situation has been handled. I hope they take this matter seriously and finally resolve it.
I am extremely disappointed with my experience at Bell Mitsubishi. It has now been over three months since I traded in my vehicle, and they still have not paid off my trade-in loan. This is completely unacceptable and has caused me significant stress and financial concern. When I traded in my vehicle, I trusted that the dealership would handle the payoff promptly and professionally. Instead, I’ve been left in limbo for over 90 days, with no clear answers and no resolution. Every time I email them, I receive the same generic response: “We will follow up with the person in charge.” However, that follow-up never actually happens. No one takes responsibility, and no one provides a timeline. In addition, I canceled my extended warranty within 30 days, as allowed. I am owed approximately $5,000 for that cancellation, and to this day I have not received a refund. What makes this worse is the lack of transparency. The dealership claims that the extended warranty company is supposed to send them the funds. However, when I contacted the warranty company directly, they told me the opposite — that the dealership is responsible for processing and handling the refund. I am being told two completely different stories, and it feels like I am being misled. As of now: My trade-in loan payoff (approximately $12,000) has not been handled. My extended warranty refund (approximately $5,000) has not been issued. Communication has been vague, repetitive, and unproductive. No one has taken accountability. This is not how a reputable dealership should conduct business. Customers should not have to chase a dealership for months to resolve basic financial obligations. I expected professionalism and integrity — instead, I have experienced delays, excuses, and conflicting information. I strongly advise anyone considering doing business with Bell Mitsubishi to be extremely cautious. Make sure everything is documented, and do not rely on verbal assurances. My experience has been frustrating and financially stressful, and I would not recommend this dealership based on how my situation has been handled. I hope they take this matter seriously and finally resolve it.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We sincerely apologize for your experience and the frustration this situation has caused you. What you’ve described is not the level of service or communication we strive to provide, and I completely understand your concerns given the length of time and lack of clear updates. Please know that both your trade-in payoff and extended warranty cancellation are very serious matters, and this is not something that should remain unresolved. I take full responsibility for ensuring this is properly reviewed and addressed immediately. I would greatly appreciate the opportunity to speak with you directly so I can personally look into your file, provide you with accurate information, and work toward a prompt resolution. Your concerns regarding communication and transparency are valid, and we will use this as an opportunity to improve internally as well. Please contact me at your earliest convenience so I can assist you right away. Andy Alvarez General Manager
My experience with Samuel the car salesman was very great he did his job well.
My experience with Samuel the car salesman was very great he did his job well.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Juan Celis es un excelente asesor. Me ayudó para que todo saliera perfecto. Me voy encantada con mi carro. Excelente servicio.
Juan Celis es un excelente asesor. Me ayudó para que todo saliera perfecto. Me voy encantada con mi carro. Excelente servicio.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Hola, nos alegra que nuestro personal le haya brindado tanto apoyo durante su experiencia en Bell Mitsubishi. No dude en contactarnos si necesita algo. Que tenga un buen día.
I was able to work with Juan. He was very thorough and went over all the details (and there were a lot!). He was able to get everything I needed
I was able to work with Juan. He was very thorough and went over all the details (and there were a lot!). He was able to get everything I needed
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Chris, for your kind review of Bell Mitsubishi! We appreciate your business and look forward to helping you again in the future!
Easy to setup appointments, clear service activities provided, courteous and prompt staff. Overall a very good experience.
Easy to setup appointments, clear service activities provided, courteous and prompt staff. Overall a very good experience.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The car didn’t have the features I wanted. They were very good to deal but didn’t have what I was looking for.
The car didn’t have the features I wanted. They were very good to deal but didn’t have what I was looking for.
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- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!